Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples rol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has be... See more
Company replied
I have enjoyed the products offered by Scandinavian Biolabs. I had recent issue with subscription delivering too much product. For some reason two accounts were set up under my email. Angela was su... See more
Company replied
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle)... See more
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Company details
Written by the company
We take naturally effective and vegan-friendly active ingredients, all derived from nature, and use super-clever biotechnology to nurture them into products that work – always in harmony with your body – to make your hair fuller, stronger and happier. We call it Bio-harmonic hair-care. And that's not just talk. We have the research papers and the clinical test results to prove it. So here's to hair so healthy it could probably run a 10k. Here’s to getting thicker, fuller locks without that long trip to Turkey. Let’s all wave a not-so-fond farvel to shedding, harsh chemicals and nasty side effects, and say a big hello instead to a lot more natural confidence. And did we mention it smells pretty damn good too?
Contact info
Kronprinsessegade 54, 4.tv., 1306, Copenhagen, Denmark
- +4570605708
- contact@scandinavianbiolabs.com
- scandinavianbiolabs.com
4.5
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent company
This company really takes excellent care of their customers. I must say the name of the person I was talking to is called Louie and I hope Louie is recognised for their professional attitude. When I asked to pause my subscription, due to having too many products in my bathroom, they were very gracious about it and sent me a free eyelash serum to try out as a gesture of good will. I really love all their products and it's a rare pleasure to receive such a high standard of customer service.
18 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Debra,
Thank you so much for your thoughtful review. We’re really glad to hear you felt well supported, and we’ll make sure Louie sees your kind words. It means a lot to us.
Best,
Denise from Scandinavian Biolabs
Elisa dealt with the issue very…
Elisa dealt with the issue very quickly.
Excellent product and even better customer service
16 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ruth,
Thank you for your review. We’re glad everything was resolved quickly and that you had a great overall experience with both our products and support.
Best,
Denise from Scandinavian Biolabs
First order experience
I ordered for the first time to try the products, and had an issue on the delivery due to the delivery company.
Monaliza helped to sort out all issues quickly and was very kind. Amazing customer service overall.
Will update on the products once I receive the order and use it for a while!
16 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Nicolae,
Thank you for your review. We’re glad we could assist quickly with the delivery issue and get things sorted for you. We hope you enjoy the products once you’ve had some time to use them.
Best,
Denise from Scandinavian Biolabs
Very friendly and professional 5stars
Very friendly and professional 5stars
17 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Simon,
Thank you for your kind words. We truly appreciate your feedback and are glad you had a smooth experience with our team.
Best,
Denise from Scandinavian Biolabs
Interaction with Scandinavian biolabs was excellent
31 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Marius,
Thank you for sharing your experience. We’re pleased to hear everything went well and that you had a positive interaction with us.
Best,
Denise from Scandinavian Biolabs
Best Product and even better customer service
I have been using Scandinavian Bio Labs Men’s Hair Growth routine for many years now and have been a loyal customer and I don’t think I’ll ever use another product. Has genuinely made my hair thicker and stronger and has reduced the shedding in my hair almost instantly from using it. I had a mishap where I was out of the country for a while and had to pause my subscription until I returned and unfortunately caused an issue where my subscription was removed. I managed to get in contact with them and was assisted by Hasan who is definitely the most helpful customer service agent I’ve dealt with in any company. Had several issues trying to get the subscription back onto the system but he kept me reassured and managed to keep it at the same price for being a loyal customer. Fella definitely deserves a raise for the hassle I put him through constantly trying to get it back up and running but what a gem. Best product and best service you’ll receive definitely won’t be looking elsewhere.
17 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ali,
Thank you for your thoughtful review and for being with us over the years. It means a lot to hear that both the product and our support team have made a positive difference for you. We’ll be sure to share your kind words with Hasan as well.
Best,
Denise from Scandinavian Biolabs
Just started using it so not sure if…
Just started using it so not sure if it’ll work well yet but I had good support for my order after it was delayed and I got it eventually. I don’t really care if it doesn’t work much I just enjoy the feeling of applying it and massaging my head haha!!!! But any improvements it makes to my hairline I’ll take it even if it’s 0.1%
17 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ali,
Thank you for giving our routine a try and for sharing your early experience. We’re glad our team could support you along the way, and we hope you continue to enjoy the process as you go.
Best,
Denise from Scandinavian Biolabs
Oktay made everything right
Oktay made everything right. This experience has lived up to what I have come to expect and more!
12 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Sharon,
Thank you for your kind feedback. We’re really happy to hear that everything met your expectations and that your experience with us has been a positive one.
Best,
Denise from Scandinavian Biolabs
I ordered my products 2 weeks ago and still no delivery and no known delivery date.
I ordered my products 2 weeks ago. I have chased up 3 times but receive a standard response and no known delivery date. Absolutely appalled that this company’s unethical approach to not committing to delivery leaving customers in absolute limbo as to when their products will arrive and yet holding onto their money. I would think twice before ordering. I will be cancelling my subscription.
16 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Maxine,
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused.
We’ve looked into your case, and it appears there was an issue during the courier handover, which is why there haven’t been any updates on the tracking. This is not the experience we want for you.
We’ve reached out to you directly to resolve this as quickly as possible and arrange a solution for you right away. We hope to hear from you soon so we can get this sorted.
Best,
Denise from Scandinavian Biolabs
Elisa was very kind
Elisa was very kind and resolved my issue within a few hours, it's a great customer service. Thanks!
16 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Tommaso,
Thank you for your kind words. We’re really glad we could help resolve things quickly for you.
If you ever need anything again, we’re always here to assist.
Best,
Denise from Scandinavian Biolabs
Thank you for doing the redeliver same…
Thank you for doing the redeliver same new order, against instead of my lost package.
13 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Mobin,
Thank you for your feedback, we truly appreciate it. I’m glad we could arrange a new order for you and help make things right.
If there’s anything else you need, don’t hesitate to reach out.
Best,
Denise from Scandinavian Biolabs
Great servuce
Great reliable service! An amazing product and I highly recommend it!
16 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ollie,
Thank you for your support and recommendation, it means a lot to us.
We’re happy to hear you’ve had a great experience, and we’re always here if you need anything.
Best,
Denise from Scandinavian Biolabs
Customer service is excellent…
Customer service is excellent responding in a timely manner.
I also feel the information given regarding hair growth journey is authentic and realistic.
14 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Rosie,
Thank you for your kind review. We’re pleased to hear you found both our support and the information provided helpful and clear.
We truly appreciate your feedback.
Best,
Denise from Scandinavian Biolabs
Very very good and a very prompt…
Very very good and a very prompt service.
13 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Angela,
Thank you for your review. We’re happy to hear you had a smooth and prompt experience with our team.
We appreciate your support.
Best,
Denise from Scandinavian Biolabs
Caused Seborrheic Dermatitis
Purchased the women's hair loss package, Shampoo, Conditioner and Serum along with a scalp roller. Used exactly as directed. After 1 month I notice increased hair loss. After 3 months the top of my scalp was covered in seborrheic dermatitis, something I've never had before. My dermatologist advised I discontinue using the products immediately as they were causing the issue. After one month of no use the dermatitis was cleared. I contacted Scandinavian Biolabs and sent images of my scalp. After some discussion they agreed to refund me the cost of the Shampoo and Serum as it was likely the alcohol content in that which caused the issue. My dermatologist advised using products with far less alcohol content which I now do.
8 September 2025
Unprompted review
Reply from Scandinavian Biolabs
Hi Sarah,
Thank you for sharing your experience. We’re sorry to hear about the concerns you’ve described and understand how important it is to have this reviewed carefully.
As individual responses can vary depending on factors such as scalp sensitivity, we always recommend discontinuing use if any discomfort occurs and consulting a professional, as you’ve done.
We’ve also reached out to you directly to gather a few more details so we can review this properly and ensure it is handled as promptly as possible.
We’re here to support you and appreciate you bringing this to our attention.
Best,
Denise from Scandinavian Biolabs
Query on Editing the order
I had a query for change in my ordered product and Angela was able to help me with her fast response and solve the issue.
13 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Anirudh,
Thank you for your feedback. We’re glad to hear Angela was able to assist you quickly and help resolve your request.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Replacement order
Louie has been assisting me on getting my products replacement at speed light with comprehensive and intelligent manners. Probably one of the best customer service I have been experiencing over the past decade. Thanks a lot
12 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Antoine,
Thank you for your kind words. We’re very pleased to hear Louie was able to support you efficiently and provide a smooth resolution.
It means a lot to hear such positive feedback.
Best,
Denise from Scandinavian Biolabs
Very great customer service
Very great customer service, friendly and understanding.
Products are also great but unfortunately in my case no hair miracle.
14 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Horia,
Thank you for your honest feedback. We’re glad to hear you had a positive experience with our customer service.
We appreciate you sharing your experience, and if you ever need any support, we’re always here to help.
Best,
Denise from Scandinavian Biolabs
Reply from Scandinavian Biolabs
Hi Andy,
Thank you for your review. We’re happy to hear everything arrived as expected.
We appreciate your support.
Best,
Denise from Scandinavian Biolabs
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