The application is user friendly. The only default is money transfer feature does not work on app but only on the web version. The premium version offers enough opportunity for multiple tradings at lo... See more
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I like the overall UI look and style. There are a few aspects that I would really appreciate and would have convinced me to prefer using this app over others. First of all, one can only see the accu... See more
Easy and convenient to use with a modern design. Offers free purchases of many popular PRIME ETFs from €250 onwards, even without a subscription.
Mostly snappy and up2date. I miss in the general overview some kind of insights, e.g. gesamtrendite. Still exploring the service though :-)
Company details
Written by the company
Scalable Capital is a leading bank that empowers people in Europe to shape their own finances. Scalable Capital makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives and set up savings plans. Attractive interest, loans, and private equity complement the range of products and services. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. More than one million clients already have a total of more than €40 billion on the platform. Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team led by Erik Podzuweit and Florian Prucker, Scalable Capital is building the next generation of financial services. Further information at: www.scalable.capital.
About Scalable Capital
Written by the company
- Personalised & Diversified
- We provide personalised, globally-diversified ETF-portfolios designed to create long-term wealth.
- Cost-Efficient.
- To do this, we select the best and most cost-efficient Exchange Traded Funds (ETFs).
- Your Risk Under Control.
- We monitor and manage your portfolio continuously with our proprietary risk management technology.
Contact info
München & Berlin & London, Germany
- service@scalable.capital
- scalable.capital
4.0
Great
6K reviews
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Really nice platform and really good UI
21 January 2026
Unprompted review
Reply from Scalable Capital
Hello Kevin,
thank you very much for the review. We are pleased that you like the app!
Kind regards
Eva from Scalable Capital
Great services for the beginner!
Great services for the beginner. Easy to use and very flexible.
21 January 2026
Unprompted review
Reply from Scalable Capital
Hello Mridul,
thank you very much for your feedback. We are pleased that you are satisfied with our offer!
Kind regards,
Eva from Scalable Capital
Support does never anything
Support does never anything. Not even answering emails
15 January 2026
Unprompted review
Reply from Scalable Capital
Hello,
thank you for your review. We are sorry to hear that you had an unsatisfactory experience. Due to an increased volume, there may unfortunately be delays in processing inquiries at the moment. Our customer service team will process requests as quickly and efficiently as possible. Please contact us again at community@scalable.capital with a description of your request and we will forward it internally.
Kind regards,
Lasse from Scalable Capital
Mediocre app
They offer an app-first access to your portfolio. Sometimes this doesn't work. Some of your assets might not accessible or tradeable at some point, without a notification. During the transfer from one bank to the other a lot of things went wrong and were messed up. Funny enough the transfer was promptly delayed by 30d and everyone with a little experience in system migration knows why.
10 November 2025
Unprompted review
Reply from Scalable Capital
Hello Peter,
thank you for your review. We are sorry if you are experiencing any problems.
In addition to the app, you can also access and manage your portfolio at any time via your desktop. Simply log in via our website (https://de.scalable.capital/en/login). Besides, you can find information about our current system status on our status page at status.scalable.capital. We provide information about issues there.
We continually strive to make our product available without interruption. If you still have an unresolved issue, please contact our customer service at any time. You can find all the ways to contact us at scalable.capital/kontakt.
Kind regards,
Eva from Scalable Capital
Please I need your support please
Please I need your support please
30 December 2025
Unprompted review
Reply from Scalable Capital
Hello Richard,
thank you for reaching out. In order to be able to provide you with better assistance, please contact our customer service directly with a description of your request. You can reach us at scalable.capital/kontakt.
Kind regards,
Eva from Scalable Capital
Out of nowhere suddenly 15€ are getting…
Out of nowhere suddenly 15€ are getting taken from my bank account since 4 months. I am using scalable since 2 years. I don’t understand where this is coming from and nobody from scalable neither. So there is no help at all, which is crazy. I will cancel directly my account, since this is the only way I guess to not get charged anymore. Customer service seems to be incapable to fix this.
23 December 2025
Unprompted review
Reply from Scalable Capital
Hello Moritz,
thank you for your review. We are sorry if you are experiencing any problems. Please contact us again at community@scalable.capital with a description of your request and we will forward it internally.
Kind regards,
Eva from Scalable Capital
Nothing special about this broker
Nothing special about this broker: Average fees, average benefits. It doesn't offer payment cards or fast free payouts. So it's actually a bit more limited than e.g. TradeRepublic.
Only difference to competitors are the rewards you get for joining. Scalable always advertises watering benefits through promotions, such as inviting friends or cashing in.
However, each of these promotions come with a 4-page terms of service alignment, containing mostly exceptions and special conditions under which you become ineligible for the bonus. It's so many terms, that reading them, let alone follow them, is not worth the money.
I don't understand why a broker such as Scalable feels the need to overcomplicate terms. It hurts the platform's trust. I just migrated all my assets away. If they already overcomplicate simple bonuses, I don't want to know what they might do with my life savings, just because I didn't read their 80 pages of ToS...
22 December 2025
Unprompted review
Reply from Scalable Capital
Hello,
thank you for your feedback. We are sorry to hear that the complexity of our terms and conditions are not suitable for you. We will take your feedback into account and always strive to further optimise our customer experience.
Kind regards,
Eva from Scalable Capital
I thought it was good but then I saw…
I thought it was good but then I saw eve from scalable capital replying to everything in AI... that sucks...🖕
19 December 2025
Unprompted review
Reply from Scalable Capital
Hello,
thanks for the feedback! We're sorry to hear you did not like our communication style.
Please be assured that Eva is a real person and no AI is used in our communication on Trustpilot.
Our team takes a lot of time and care to read every review and respond to as many as possible.
However, there may be limitations in our ability to publicly engage with a given review due to data security policy. We are not able to communicate any kind of personal data on Trustpilot.
In case you have any issues, please always feel free to contact our customer support team.
Kind regards,
Tim from Scalable Capital
Should be renamed Lazyble Incapable
They've forced an account transfer and postponed it to the very end of the year, forcing customers to file their taxes during the holiday season.
Customer service answers within 4-5 days
They don't provide any assistance, the instructions are confusing
No way I can recommend it
18 December 2025
Unprompted review
Reply from Scalable Capital
Hello,
thank you for your review. We regret that we have not yet been able to fully convince you.
We are always working to further improve our product and whenever possible we refer to the feedback from our customers when developing it further.
If you still have an unresolved issue, please email us to community@scalable.capital so that we can pass it on internally.
Kind regards,
Tim from Scalable Capital
Scam
I dont know...
It seems like a scam.
1. UI is super confusing.
2. They just decided to terminate all business relations with me without any explanations. And what is more concerning - they don't allow me to withdraw my money.
I'm close to initiate legal actions
17 December 2025
Unprompted review
Reply from Scalable Capital
Hello Sergey,
thank you for your feedback. The termination may refer to your previous Baader Bank securities account. In this case, your new Scalable account is not affected by this. Baader accounts were closed as part of the successful transition to the new Scalable: https://help.scalable.capital/en/the-new-scalable-transfer-0bb0b7ff/what-happened-to-my-baader-account-635282c2. The termination may also have other reasons. To clarify the situation, we can be reached at service@scalable.capital.
Kind regards,
Lasse from Scalable Capital
Official documents are not accepted
Official documents are not accepted for account verification. Requests take a very long time to process.
3 December 2025
Unprompted review
Reply from Scalable Capital
Hello Konstantin,
thank you for your review. We are sorry if you are not satisfied with our process. If you have any problems or questions in this regard, please feel free to contact our customer service at https://de.scalable.capital/en/customer-support.
Kind regards,
Eva from Scalable Capital
Easy start - smooth use
It was quite easy to set up an account with Scalable capital.
The app is also very user friendly.
The fees are clear. I have not had to interact with the support team as I did not face any issue after using the app for 3 years.
14 November 2025
Unprompted review
Reply from Scalable Capital
Hello Cyrille,
thank you for sharing your experience! We hope you continue to be satisfied with our product.
Kind regards,
Eva from Scalable Capital
Ok, but inconvenient order mask
Overall, the usage experience is rather good - the design is nice, you can use two-finger touch for calculation changes between two points on the graph.
However, the order interface is made in an inconvenient way: first, you can set the desired amount of money to be spent for an order. On the next screen, you set your limit - say 10% below current price - but it ignores your desired order amount from the previous screen, using only the number of shares calculated at current price, so you have to go back to the previous screen again and adjust the amount again. It would be much more convenient if the limit could be set already on the first screen simultaneously with the order volume, and the order volume AT THE SET LIMIT was visible instantly.
Also, for pending orders, the estimated order amount is not displayed, which is a shame.
14 November 2025
Unprompted review
Really bad customer support, I wouldn't recommend dealing with them
Well, for an unlogical reason, the app stopped to withdraw money to my monthly broker plan. Then I asked the support but the service was really bad as every other service in Germany, it took them so long to answer then a human replied who was like a robot and wasn't engaging at all and didn't give me a satisfactory reason, the person seemed as if they copied and paste without taking a look into my concerns.
1 September 2025
Unprompted review
Reply from Scalable Capital
Hello Shrouk,
thank you for your feedback. We are sorry that you are not satisfied with our customer service. We are currently receiving an increased volume of inquiries, which is why processing may be slightly delayed. However, we are already working on process improvements. Please email us to community@scalable.capital so that we can forward the matter internally again.
Kind regards,
Eva from Scalable Capital
Translation needed : I would love to have wealth section in…
I would love to have wealth section in English
5 November 2025
Unprompted review
Reply from Scalable Capital
Hello Thahrim,
thank you for the review. We are always working to further improve our offer and whenever possible we refer to the feedback from our customers when developing it further. We will gladly take your feedback into account.
Kind regards,
Eva from Scalable Capital
Great user experience
Scalable capital excels at providing great services that are integrated well with one another. That results in a great user experience.
12 November 2025
Unprompted review
Reply from Scalable Capital
Hello Andreas,
thank you for taking the time to leave us this positive review. We really appreciate the feedback and are pleased that you like our product and service.
Kind regards,
Eva from Scalable Capital
Reply from Scalable Capital
Hello,
thank you for the review. We are pleased that you like the app!
Kind regards,
Eva from Scalable Capital
Reply from Scalable Capital
Hello,
We're happy to hear that, thank you very much for your feedback!
Kind regards,
Eva from Scalable Capital
I really like the app
I really like the app, but here are two things I would suggest to improve:
1. the black layout is not great. Maybe consider a more eye-friendly color.
2. Seeing my portfolio gains only in EUR is not practical. I want to see also the relative gains in %. So far, I can only see in % each individual stock or ETF.
11 November 2025
Unprompted review
Reply from Scalable Capital
Hello Mirsolav,
thank you for your review. We are pleased that you are satisfied with our app. We are constantly working on new features and functions to further improve the app. We will gladly consider your suggestions in the further development and evaluate a possible implementation.
Kind regards,
Eva from Scalable Capital
Stop loss
I’m repeatedly facing issues with my stop-loss orders. Whenever I set a stop-loss for a position, it often ends up not being executed, and I receive the same explanation from Scalable — that the stop price was “not touched” or “not reached.”
However, this keeps happening, and I’ve been losing money because my stop-losses are not triggered as expected.
11 January 2025
Unprompted review
Reply from Scalable Capital
Hello Rashed,
we are sorry if you are experiencing any problems. Please contact us again at community@scalable.capital with a description of your request and we will forward it internally.
Kind regards,
Eva from Scalable Capital
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