Scalable Capital Reviews 6,206

No problem to report until now - I've been a customer for a few years. Scalable has regularly expanded and improved its offer, which has resulted in a modern and - so far - reliable FinTech product. On two occasions I needed help from the Customer Support, which responded via Email within a reasonable time frame and fulfilled my requests. The pricing structure is definitely competitive, in my view. I will continue to use it and recommend others use it. An incredibly welcome product in Germany's stagnating and backward financial culture. Weiter so!

Investment simplified. Everything important is clarified. Taxes are done on your behalf. UI is intuitive. Everything is transparent. Fees are fair. Service is good so far.

This is an extremely confuse app. You deposit your money and the money is blocked for two months (you can trade but you cannot have your money in your bank account) . This is outrageous! After two months I deposited more money and I discover, all the money was blocked again ( normally the first deposit should be free , but not) . Behind all this chaos and cheating is the Deutsche Bank. In the moment I trade, again the money is blocked. More worse is when you pay money for a premium account. I invested in a share, at the end I retired my money having losses, and when I sold it, I lost more money be ause the sell price was lower. After that I discover again , that my money was deducted a fee ???? What the hell is that ? Is this a tax when I did not have a profit? All this is extremely confusing and seems they are hustler . This is really not good . I sent them a message, telling them, I would like to see, when my money is free to transfer my money to my bank … no answer … omg this is really scared

Great application and concept. Really satisfied with all.

Very bad experience and lost so much money. The broker account doesn’t provide stop loss and target price options at the same time. So much of slippage. You can set either stop loss or target, which is extremely risky during volatility. Not recommended at all!!!

Took too long to open an account , more than 10 days

Taking into account that during major market moves (both drops and rallies) Scalable Capital often becomes unresponsive, this is a serious issue for an investment platform. Even a few minutes of downtime can lead to missed opportunities or financial loss, and here we are sometimes facing hours of disruption.

In addition, order execution is not always reliable. There are frequent delays, which makes it difficult to react quickly in fast-moving markets. This directly affects trading performance and user confidence.

Overall, platform stability and execution speed need significant improvement to meet the expectations of active investors.

Under normal market conditions, the platform works reliably and offers a clean user experience, competitive fees, and convenient ETF savings plans.

Unfortunately, the software can not tolerate huge volume of users at once. It has huge delay and their platform stop working when there is big news. It is exactly time you need to use the platform and platform froze.

Very perfect 👌, I am not professional but for me Very easy use

My account opening request was rejected, the reason was not specified but no doubts it's based on the nationality. It doesn't matter if you're permanent resident of Germany or not, Ausländer ist Ausländer.

FYI: all requirements in the response were satisfied.

Have you ever hear about the Munich exchange? No, normal because it doesn't exist, but it is what this scamy platform is using!!! You belive fees are low, check how the spread is going to ruin every single of your position! STAY AWAY

After waiting for almost a week to have my new account verified, I received an email from their support saying that they decided not to open it for me without providing any reason whatsoever.

I have a Russian passport, but I've been a legal resident of Germany for almost five years with a permanent residence as of last year. Yet that wasn't enough for them apparently.

I haven't had any similar issues with any other financial institutions here before, so I can only assume that this is due to my Russian citizenship and nothing else.

A real shame as I was really excited to finally try out investing and chose SC after countless recommendations and positive reviews I had seen online.

I guess I'll have to go with a different platform.

The recent move of interest into an 'Overnight Account' - meaning extra work for customers if we want to receive the interest (also for our kids) - comes with little explanation as to why the service needs to be degraded like this. Or have I missed the explanation?

Great platform to invest my extra money in the market.
giving great options in ETF, Stock and even for Crypto.

I find the charges per transaction for crypto a bit concerning though. It isnt consant and is quite high as well.

The app is easy and very good to trade. Also great to get 2% return on cash. Still some improvements to make the app suitable buy stocks for any amount instead of full shares.

I tried 4 times to register today, but I could not because I was not able to choose any job, since the dropdown was bugging. I tried 3 times with 3 different browsers on my PC and 1 time at my phone. It never worked. THe dropdown to choose the job was not showing and I was not allowed to continue without it. I tried my registeration via the affiliate programm of the YouTuber Finanzbaer. I think you should fix this issue ASAP. Never had a finance platform before, that was so buggy that you could not even register. No good first impression...

Onboarding process has been tedious to say the least. Scalable cancelled my account without prior notice or reasons. Communication is lacking by far, only to receive notification that my documents were not sufficient due to the address lacking as proof on the invoice (which is NOT the case). Sadly tried to open account, twice, and both cases accounts were cancelled. Guess I have to go to the competitor...

Too slow. The approval process took almost 4 days.

For me it has worked, but for my kids ir is a disaster, the process does not work

Customer experience is really bad. Although the people are very friendly, it takes too long time to solve simple issues or they can not solve them at all..

Interface also is terrible. Its like interacting with an application like 10years before..