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  1. Electronics Company

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Smart-tech company with substantial experience in the consumer electronics market. Be the person you want to be. We are always by your side. We can be Smarter, Together.


Contact info

3.5

Average

TrustScore 3.5 out of 5

59 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I’m very satisfied with the service from SBSMobile. I had an issue with a screen protector I purchased, and the company handled it fairly and efficiently. I highly recommend them for their professionalism and customer care!

28 October 2025
Unprompted review
sbsmobile.com logo

Reply from sbsmobile.com

Dear Cláudia, thank you for sharing your experience!

Rated 1 out of 5 stars

I had a 10k powerbank

I had a 10k powerbank , bought in MediaMarkt as one of the only ones they sell , I assumed it was a great product, I couldn’t have been more wrong, it died ( from 100% to 0% in 20 mins, not even one charge of iPhone 13 ) after one month of using maybe 15 charges??. Now it’s on sale 50% percent and they delete reviews from their website, absolute disgrace:))

20 October 2025
Unprompted review
sbsmobile.com logo

Reply from sbsmobile.com

Dear Client,
we’re sorry to hear that your experience with the power bank didn’t meet your expectations, and we completely understand your disappointment.

Regarding the product’s performance, please note that a small portion of the power bank’s energy is used for its normal operation. In addition, using the connected device intensively while charging (for example, for social media, gaming, or streaming) can affect charging efficiency and make the battery seem to drain faster.

Have you already requested a replacement under warranty from the retailer where you made your purchase? If not, we recommend doing so, as the store will be able to check the product and assist you with the warranty process.

We truly appreciate your feedback, as it helps us improve our products and service every day.

Just to clarify one last point: at the moment, it’s not possible to post reviews directly on sbs.it, and SBS does not manage or moderate customer comments. If your feedback refers to the retailer’s website where you made your purchase, we’re sincerely sorry for what happened.

Kind regards.

Rated 4 out of 5 stars

I had an issue with a PURO screen…

I had an issue with a PURO screen protector that didn’t align properly, even when using the included frame, which led to part of my iPhone screen being blocked.
While the initial experience was frustrating, PURO’s customer support handled the situation professionally and offered a replacement as a goodwill gesture.
I really appreciate their responsiveness and willingness to help — it turned a negative situation into a positive one. Thank you for the support!

15 May 2025
Unprompted review
sbsmobile.com logo

Reply from sbsmobile.com

Dear Francisco, thank you for sharing your experience!

Rated 1 out of 5 stars

Broken already

I bought two sbs cables and they both broke within about 2 months. So yeah don’t bother!!!!!!!!

3 December 2024
Unprompted review
sbsmobile.com logo

Reply from sbsmobile.com

Thank you for your feedback.

We’re sorry to hear about the issues you’ve experienced with our products. All our products come with a two-year warranty. If the purchase was made in a store, you will need to request assistance and a possible replacement directly from the retailer. However, we suggest you email us at customercare@sbsmobile.com to see if our technical support can assist you.

Rated 1 out of 5 stars

Very disppointed

I bought a cable 3 months ago in Italy, it was an emergency purchase. And it is already broken. It has a lose contact and sometimes is absolutelyn not working (I tried with many adapters). I am very disapointed about it.

8 September 2024
Unprompted review
sbsmobile.com logo

Reply from sbsmobile.com

Thank you for your feedback.

We’re sorry to hear about the issues you’ve experienced with our products. All our products come with a two-year warranty. If the purchase was made in a store, you will need to request assistance and a possible replacement directly from the retailer. However, we suggest you email us at customercare@sbsmobile.com to see if our technical support can assist you.

Rated 1 out of 5 stars

Poor electronic quality & very…

Poor electronic quality & very expensive for what it offers long term.
Note that I'm super careful and never gotten hardware damage on any of these types of electronics ever.
Bought a cable and power adapter about a year and a half ago. Both charging accessories (cable and power adapter) stopped working this week, on 2 separate occasions.
Cable started having bad connection and started to depend on the need to press it really hard against the port for it to work (USB-C type which I checked for lint multiple times and tried on different ports as well).
Power adapter started making a couple of little popping noises when charging and immediately stopped working altogether.

29 June 2024
Unprompted review
sbsmobile.com logo

Reply from sbsmobile.com

Thank you for your feedback.

We’re sorry to hear about the issues you’ve experienced with our products. All our products come with a two-year warranty. If the purchase was made in a store, you will need to request assistance and a possible replacement directly from the retailer. However, we suggest you email us at customercare@sbsmobile.com to see if our technical support can assist you.

Your satisfaction is important to us, and we’re here to help.

Best regards.

Rated 1 out of 5 stars

Selling rebranded cheap chinese products marketed as Italian Design (Vendono prodotti cinesi economici rinominati e promossi come Italian Design)

I recently purchased the SBS BT701 earphones from Euronics for 40 euros (Price 25 Euros at SBS Website, Stupid me). I regret this decision.
Functionality:
• Compatibility: Works with iPhone 13 but not with Samsung A54.
• Battery Life: Lasts only one hour.
• Range: Signal becomes distorted within 1.5 meters and disconnects within 2-2.5 meters.
• Microphone: Poor quality; others can't hear me unless the microphone is directly in front of my mouth.
• Music Quality: Comparable to 11-euro MI earphones bough at airport with much better design and battery life. I listened to “Comfortably Numb” multiple times to compare them.

Design:
• Fit: Insecure in ears, require rubber hold-ons.
• Bulky Control Module: It is heavy and causes the right earplug to come loose, even with the rubber hold-on. Also, it turns easily, causing the microphone to face my shoulders, rendering it useless.
• Button Quality: Feels like mechanical equipment; rather than electronic.
The emphasis on "Italian Design" seems to be only in packaging and aesthetics. The cheap quality is evident from the control module imprint and button and earplug polish.
Considering my experience and knowledge of manufacturing costs in China, I estimate this product should cost a maximum of 7 to 9 euros, including transportation to SBS.
This product damages the reputation of "Italian design" earned by millions of hardworking Italians.

Di recente ho acquistato gli auricolari SBS BT701 da Euronics per 40 euro, anche se sul sito web di SBS sono quotati a 25 euro. Mi dispiace questa decisione.
Funzionalità:
• Compatibilità: Funziona con iPhone 13 ma non con Samsung A54.
• Durata della batteria: Dura solo un'ora.
• Portata: Il segnale si distorce entro 1,5 metri e si disconnette entro 2-2,5 metri.
• Microfono: Bassa qualità; gli altri non possono sentirmi a meno che il microfono non sia direttamente davanti alla mia bocca.
• Qualità audio: Paragonabile agli auricolari MI da 11 euro che ho comprato all’aeroporto ed ha design, batteria e tutte altre funzionalità molto meglio. Per verificare ciò, ho ascoltato "Comfortably Numb" più volte su entrambi i set.

Design:
• Fit: Non si fissano nelle orecchie, richiedono supporti in accessori gomma.
• Control module ingombrante: È pesante e fa sì che l'auricolare destro si allenti, anche con il supporto in gomma. Inoltre, si gira facilmente, facendo sì che il microfono si trovi di fronte alle mie spalle, rendendolo inutilizzabile.
• Qualità dei pulsanti: Sembra attrezzatura meccanica; piuttosto che elettronica.
L'enfasi sul "Italian Design" sembra concentrato solo sull'imballaggio e sull'estetica. La scarsa qualità è evidente dall'impronta del modulo di controllo e dalla lucidatura dei pulsanti e delle spine.
Considerando la mia esperienza e la mia conoscenza dei costi di produzione in Cina, stimo che questo prodotto dovrebbe costare al massimo 7-9 euro, inclusa la spedizione a SBS.
Questo prodotto danneggia la reputazione del "Italian Design" guadagnata da milioni di italiani laboriosi.

25 April 2024
Unprompted review
Rated 1 out of 5 stars

Don't buy here

I bought a screen protector for €30 with unacceptable quality, worse than any €5 product on Amazon. I contacted customer service and they tried to skirt the issue.
Finally they accepted the refund (which I still haven't received) but it was a bad experience.

NO COMPRAR AQUÍ, ES UNA ESTAFA, PRECIOS HINCHADOS Y MAL SERVICIO.

22 September 2023
Unprompted review
sbsmobile.com logo

Reply from sbsmobile.com

Dear Marco,
We apologize for the negative experience you had with one of our products, and especially for your concern about the quality of our accessories. We are dedicated to continuously improving our products to meet your expectations.

In your message, you mentioned that our Customer Service "tried to skirt the issue." It appears there might be a misunderstanding regarding our intentions. In fact, we promptly proceeded with a full and exceptional refund within a few hours of receiving your request.

When handling return or refund requests, we need to gather specific details, such as whether the product has been used or is still in its original packaging and the reason for the return. This process is part of our standard procedure and is not meant to avoid addressing the issue.

Thank you for your understanding.

Rated 2 out of 5 stars

Poor

Purchased a full cover glass product , box looks flashy product not so , screen doesn't respond when touching it , you have to press hard sometimes several times , wouldn't recommend

15 August 2021
Unprompted review
sbsmobile.com logo

Reply from sbsmobile.com

Dear Martin, we apologise for the delay in replying.
We know it has been a while, but please contact customercare@sbsmobile.com to help you as best you can.

Rated 1 out of 5 stars

very poor quality

got a temporary headset from them till I get decent ones, didn't last 2 weeks!! not to mention the awful sound quality

15 May 2020
Unprompted review
sbsmobile.com logo

Reply from sbsmobile.com

Good morning,
We regret the delay in our response.
We are sorry to read that you had a non-positive experience with one of our products.

If you would like to explain in detail what kind of issues you experienced, please contact us at customercare@sbsmobile.com.

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