Beware buyers from US, the company does not make it clear that they are shipping from Europe and that you might be subject to a large customs fee. It’s free shipping BUT NOT free import. Annoying t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought the barefoot sneakers a few months ago. Within two weeks it started breaking down. Although comfortable at first, the material quickly felt like gum and made Sounds too. Additionally it seems t... See more
Company replied
Even though I appreciate the sustainable approach, shoes that have the inner heel worn out after just two weeks are not sustainable in my opinion! Auch wenn ich den nachhaltigen Ansatz mag... Schuh... See more
Company replied
Stock availability was shown incorrectly. After first mail i got informed that they do not have the shoes stocked. Second email of asking which colors/sizes are available of the same model got ignored... See more
Company replied
Company details
Written by the company
Not Just Sneakers. Bio-based, Organic & Recycled Materials. Designed in Barcelona, Made in Portugal Restoring Forests to Empower Local Communities, +350K Trees Planted. Worldwide Shipping.
Contact info
Carrer de la Ciutat de Granada, 28 bis, 08005, Barcelona, Spain
- hello@sayebrand.com
- sayebrand.com
3.3
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First pair bought in 2021 and bought…
First pair bought in 2021 and bought the same model now in 2025 and the improvement is huge! So much more comfortable and the material seems more resistant as well
25 June 2025
I love everything about the brand
I love everything about your brand, from the designs, the materials, to the brand and positioning itself.
While the website was a bit glitchy while transacting, I was grateful for the response from your instagram team.
1 July 2025
Reply from SAYE
Hello Michal:
We’re really sorry to hear about the delay in receiving your return label, we know how frustrating that can be. We're currently working hard to speed up these processes and improve the overall experience for our customers.
Please know that our Customer Care team is always available to assist with return requests or any other issues. If you're still waiting on something, feel free to reach out to us directly with your order number, and we’ll make sure to get it sorted for you as soon as possible.
Thank you for your feedback — it genuinely helps us improve 💚
Love Saye!
Great brand and great quality product! I'll be transitioning to barefoot shoes once my current pair dies, so I'm glad they've expanded into those.
Only problem is the quality is so good I'll be waiting a while to buy the next ones!
25 June 2025
So uncomfortable!
So uncomfortable! The return process is difficult and expensive. Do not recommend buying online.
30 June 2025
Unprompted review
Reply from SAYE
Hello:
We're really sorry to hear that your experience with our shoes and return process was disappointing. That’s definitely not what we want for our customers.
Comfort is incredibly important to us, and we’re currently working on improving both the fit of our models and the clarity of our size guides — which include length and width measurements on each product page — to help customers make the right choice before ordering.
We also understand that returning items can sometimes be frustrating, especially for international orders, and we’re actively looking for ways to make this process smoother and more affordable.
If you're open to it, please reach out to us at hello@sayebrand.com with your order details — we’d love to review your case and see how we can help.
Thank you for your feedback — it’s very valuable to us.
Quick delivery
22 November 2024
Unprompted review
I never received my order
I never received my order and customer service did not respond anymore regarding my shipping or giving me my money back. First and last time ordering there.
6 May 2025
Unprompted review
Reply from SAYE
Hello Cita:
We’re truly sorry to hear about your experience. Not receiving your order is understandably frustrating, and we want to sincerely apologize for that.
What you describe is definitely not normal and far from the standard we aim to offer. We want to make this right.
Please email us at hello@sayebrand.com with your order number or any relevant details. Our team will look into it as a priority to find a solution — whether that means locating your package or issuing a refund.
Thank you for your patience, and again, we’re truly sorry this was your first impression of Saye. We’d really appreciate the chance to fix it.
Perfect shoes
5 June 2025
Unprompted review
Uncomfortable shoes & costly returns
Shoes are not comfortable at all. Didn't even try both on as a result. For a very expensive shoe, this is pretty poor.
Returns process is shocking too. They make you upload photos of the product before it's approved. And then they deduct £12(!!!!!) from your order for the return shipping.
If you're thinking of trying these out like I was, don't. Expensive mistake.
2 June 2025
Unprompted review
Reply from SAYE
Hey Mark,
We’re really sorry to hear that the shoes didn’t meet your expectations in terms of comfort, and we understand your disappointment, especially given the price. That’s not the experience we want you to have.
Regarding the return process and fee: our £12 return cost reflects our effort to reduce unnecessary shipments and support more mindful purchasing, which is part of our commitment to sustainability. We know it can be frustrating, especially when trying a product for the first time, but our goal is to balance fair service with reducing our environmental impact.
That said, we truly value your feedback and will continue improving both our product and customer experience.
Warm regards,
The SAYE Team
These shoes squeak like crazy
These shoes squeak like crazy. I can’t explain it without sound mad, but like, my whole foot is squeaking. Never had this with a shoe before, what’s going on?
22 May 2025
Unprompted review
No order delivery and no customer care
I ordered a pair of shoes on 5 May and paid them online. It is 22 May and the shoes are neither here nor there. I have sent emails, chats and tried to phone Sayebrand. No answers at all. I wonder if the shoes would reach me one day, but I do know that I won't ever buy a new pair to Sayebrand.
22 May 2025
Unprompted review
Reply from SAYE
Hi Albert,
We’re truly sorry for the lack of communication and the delay with your order. That’s not the experience we want you to have, and we completely understand your frustration.
Your order from May 5th should definitely have arrived or at least been updated by now. We’ll prioritize your case and make sure you either receive your shoes promptly or are fully refunded if the package is lost.
We sincerely apologize for the inconvenience and are actively working to improve both our delivery times and response rates.
Thank you for your patience,
The SAYE Team
Fast shipping and quality shoes!
10 January 2025
Unprompted review
Great service
Bought a pair of shoes that arrived within 4 days from the purchase. I wrote at the costumare service and they answered immediately and helped me with my problem, they were extremely polite and efficient. The shoes look stunning, exactly like the in the photos! I was a little skeptical because of some of the negative reviews but actually I was really satisfied of the experience I had
8 May 2025
Unprompted review
Shoes not true to size
Shoes not true to size, heard nothing back from them after returning and they deducted money from my refund
11 April 2025
Unprompted review
Reply from SAYE
Hi Brendan,
We’re really sorry to hear about the sizing issue and the lack of follow-up after your return. That’s not the experience we want for our customers, and we sincerely apologize for the frustration caused.
Regarding the deduction from your refund, this is our standard policy for returns shipping fee, but we completely understand it can be frustrating. Especially if you weren’t expecting it.
Thanks for your feedback, it helps us do better.
The SAYE Team
I made an order 11 days ago now and I…
I made an order 11 days ago now and I have not had anything from SAYE about my purchase being dispatched or my order being processed. I have written to their various customer service emails/Instagram requesting an update, but no response. Appalling customer care service, I am now heavily questioning how legitimate this brand is - do not recommend!
30 April 2025
Unprompted review
Rever the returns service is awful.
Rever the returns service is awful.
My return was accepted by UPS 9 days ago but Rever still says it is in transit.
I just want my refund please
order number 146005.
18 April 2025
Unprompted review
Reply from SAYE
Hi Holly,
We're really sorry to hear about your experience with our returns partner, Rever. We completely understand how frustrating the delay must have been.
We wanted to let you know that your refund for order #146005 was processed on April 22nd. It looks like the tracking status took longer than expected to update on Rever's side, and we apologize for that confusion and the inconvenience it caused.
Thanks for your patience, and please don’t hesitate to reach out if there's anything else we can do to help!
SAYE🌱
Most comfortable
I own 2 pairs and they are the most comfortable shoes I've ever worn. One of the pairs has already 2 years and it is still in perfect condition and they are white.
14 April 2025
Unprompted review
The shoes squeak
The shoes squeak. I have never had any other shoes that squeak except these.
11 April 2025
Unprompted review
Reply from SAYE
Hi Katie,
We're really sorry to hear that your shoes are squeaking, this definitely isn’t the quality we aim for, and we completely understand how annoying that can be.
Sometimes, squeaking can happen due to the materials needing a bit of break-in time or minor manufacturing inconsistencies. That said, we’d love to make it right. Please reach out to our support team at hello@sayebrand.com with your order number, and we’ll be happy to look into a solution for you.
Thanks for bringing this to our attention, and again, we’re truly sorry for the inconvenience.
Cheers,
SAYE Team
Quality shoe
Quality shoe, fast shipping. Very happy with this company.
20 December 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.