SAXX Reviews 

Not really worth the price. 30.00-35.00 a pair for not well made underwear. While I think the pouch support is helpful, the quality is not up to par. They felt stretched out even before first use. Additionally they don’t do much for customer loyalty. I was interested to see if the briefs would hold up better than the trunks and when I explained my issue to them and requested if they send a pair of the briefs, they just said they couldn’t and I buy other styles. But for such a high price to try on underwear that may or may not work out (and then I can’t return) seems a bit much. I understand you’re a business, but to not give a new and potentially a returning customers an opportunity to try other products that may suit them better isn’t a great customer satisfaction strategy.

Their sizing is all over the place. Different products with the same size guide fit wildly different. If they are going to do this, have size guides that are for that product. Their customer service is awful and unable to resolve any issues.

After 4 years of being a loyal customer, they lost me over a size ordering mistake.

Saxx is the absolute bottom of the barrel company with ZERO focus on customer service. I received a Black Friday e-mail stating 30% off site wide sale. Purchased 6 pair and upon trying on one pair, requested an exchange for a size larger on the 5 sealed/unopened boxes. This request was within a day upon receiving. Unbeknownst to me sale items are final sale; hence refused to exchange. The entire site was on sale, so pretty sure I’m not the only dissatisfied customer. Even on sale I paid over $20/pair. Saxx clearly doesn’t concern themselves with customer retention. This company will get what it deserves. Steer clear people.

After following washing instructions, the underwear shrunk so much that they are no longer wearable (4 or 5 washings). I contacted the company, and their response suggested that I check out their new collection because they are made of better fabric and recommends that I shouldn't put them in dryer. Will never purchase anything from Saxx again.

I purchased a dozen or more of the briefs. Hold was good for the first few wears but over a short period of time they stretch out in fit and hold of your balls. Then you get very little support after they stretch out in the hold department. I have tried for weeks jumping thru all sorts of hoops. providing everything they want but they just stall and wont provide any sort of credit or sku change replacement. JUST EDITED THIS REVIEW- THEY MADE IT RIGHT AND FOLLOWED THRU

Purchased boxers for husband and they entirely tore along the seams after one wear. I contacted customer support who wouldn’t do anything because they were purchased at a retailer and I didn’t not keep receipt for underwear. Quality has absolutely gone down and is trash now. Won’t be repurchasing.

Quality control is gone, I will never buy these boxers again cheap materials some have holes in a month. Not consistent one year the large are perfect still have them still fit the next year the waist band is smaller. I'm a large in boxers for the past 15 years. I get the Ultra's and the waist band rolls and legs hike up. Over priced junk.

Bought a number pairs of pants.
Look and feel great when new but after a few weeks they had holes and the elastic is going crinkly. Shocking quality, would never buy again.

I submitted a return request in accordance with their first pair guarantee a month ago and never received a response.

Items claimed to be delivered, but I never received them. According to consumer protection law, they are responsible for stolen items if they are simply left at the door without being put in my hands. They refused to take responsibility or to issue a refund. I will need to issue a chargeback. Never buying from them again.

On top of the horrible shipping and customer service ! Finally I received the items! These are the worst and most uncomfortable underwear ive ever had in my life! First the Saxx patch is sewn on the front , for a guy who got even a little small belly, his belly will sit on this patch and it will cut his skin as it’s so sharp! Next I just came back from a quick walk wearing them! I have blisters around my balls and the skin is so irritated because of the sharp sewing job that cut through my skin ! I had to rush home to change and apply creams ! I don’t know how this company got even a one star review ! Avoid by any means !

By 2022 I had bought a total of 19 pairs of SAXX underwear. June 2025 figured i would buy 3 more pairs.
very very dissapointed! not the same quality as 2022' but priced higher.
Total viet crap.
In the future i will try the competition . figure SAXX will be out of busines soon. if they keep peddeling crap product.

Got a few pairs of their Daytripper boxers on sale, unfortunately marked Final Sale so no chance at exchanging them. They are not well made - rough fabric and the fit is off. They're a step up from fruit of the loom, but much worse than other brands. If this model is exemplary of what they make, I'd say steer clear of this company and get something higher quality.

Horrible customer service. After the sale is made they want nothing to do with you. Ordered 3 pack briefs in size M as per their size chart. Very small and tight for the size. Tried calling to exchange for 2 unworn pairs and got a recorded response. Second email no response. Quality not even close to other less expensive brands. Don’t waste your time and money with this company. Wish I read the reviews mostly negative before buying.

These boxers are such a disappointment. My expectations were so high. The quality of these boxers is trash after only a few washes the design is faded, the underwear has loosened and lost its initial shape. Its also formed what i call nubbies, little lint like balls everywhere making the material uncomfortable on the skin and not soft to the feeling. Will not be purchasing again, what a waste of money.

Items do not arrive when they are supposed to . The customer service is laughable . Save yourself annoyance and order literally anywhere else.

Update: 1 day later.
Thank you SAXX for following up and delivering on your Customer Service promise. I was hopeful you would reconsider my situation and you did. SAXX has given me a credit to purchase 3 new underwear, alas, at a larger size. I will work on slimming down as they also let me keep the smaller size. Sigh. Kidding aside, I do appreciate the follow up. Thank you very much.

Very disappointed in Saxx return policy. I ordered a 3 pack of SAXX underwear ‘on sale’ from a FB ad and the ‘first time’ buyer guarantee.
After they arrived I tried on a pair and realized I should have ordered a larger size.
I contacted SAXX and asked if I could exchange my 2 untouched pairs of underwear for a larger size. I assumed I would not be able to return the pair I wore.
SAXX response: Because they were part of a ‘multi pack’ you can’t return any of them.
???
So much for the first time buyer ‘guarantee’.
They got me once, won’t be buying again. Buyer beware.

I bought on their international site, which normally means I get what I order , but no because the customs are not paid and my package has been at customs for 10 days, the name of the site is a complete scam, don't call it international/Canadian if your (not Canadian) customers have to pay customs, just call it Canadian site anyway, so everybody will know they have to pay customs ordering from outside Canada .

Customs didn't contact me, probably saxx didn't write my email address or phone number on the package, after 15 days I started to suspect that something was wrong and wrote to them, what the problem is, why I do not get my parcel

I tried to email them, got this : Your message to info at saxxunderwear.ca couldn't be delivered.
info wasn't found at saxxunderwear.ca

I purchase sale items online and need to exchange for different size and the service agent kept pointing me back to their Ts&Cs company policy —- black and white —- very transactional company. I have been buying their products for years, long time customer, & feels terrible to spend $150 on clothes that they won’t take back for credit to buy ones that actually fit me. I even offered to pay for return shipping. Then the service agent replied with FINAL SALE TERMS & CONDITIONS (all caps to get his point across) like he was annoyed when I asked for an exception —implying I should have read the fine print. Who does that, it’s 2025. Return your products. Keep it simple. Keep your customer. I guess not. $150 wasted.