Saxtons Reviews 5,160

Tiean was great. Very engaging and attentive. Good follow up. Not pushy.

Good service very friendly and helpful sales man,just a over active email system.

Another great time at SAXTONS. I want to express my gratitude to Sunny Dhadwal for going above and beyond to ensure that my purchase was stress-free. Professional, amiable, and well-communicated. I’m well pleased with the whole process. Thank you SAXTONS.

Please be extremely cautious buying a car from this company.

Range rover purchased and major fault indentified within 4 weeks. Allowed them to do the repairs but in hindsight wish I had rejected the car.

A few months later another issue with the car which completely cut out in the middle of the road
with a cost of more than £1000 to repair. Saxtons not interested in helping this time. Referred me to a warranty they recommended at the time of purchase at an additional £3000. We were led to believe the warranty was all singing and all dancing but when you read the small print there are so many exclusions its not really worth the paper its written on.

Just 10 days after second repair we have had the car serviced only for several other issues to be identified including with suspension and sensors which will cost thousands more to fiz.

We got rid of our old car to get a newer model but we have had more issues with the new car in 6 months than we have ever had with any car before!

Ish was smooth efficient and genuine very nice man

I thought I'd already done this, but if I haven't, hear goes.
Great experience, Aman was very good and very patient. I never felt rushed, but always felt valued, which is nice. Thoroughly professional from the woman on the desk, Aman, helping me to see what I wanted and answer questions, right through to completion on my vehicle.

You have dedicated staff , most especially Tom is a wonderful and helpful person, his customer service is 100 percent, thanks to Alan and Ali for their supports

We had a genuinely positive experience with Ismail at Saxtons. From the outset, he was approachable, easy to talk to and consistently went above and beyond to help with anything we needed.He kept us fully informed throughout the process and was always quick to respond to any questions.

Overall, just a genuinely helpful, reliable and professional person who made the whole experience easy and stress-free. I’d definitely recommend Ismail to anyone looking to buy a car.

Recently bought a car from Saxtons and Natasha helped us through our purchase! She was really good and knowledgeable, answering all our questions and going above and beyond to make sure we got a good and quick sale.

Good experience overall but only 1 key with car, I called back and they said they would check but no callback.

Everrting verry good

Excellent service from start to finish

Both Tiean and Jordan were excellent in helping with my trade in and new car.
The only downside to this was I noticed a mark / damage on front of new car which I missed when I first viewed it. I asked what could be done but the managers reply was I should have seen on the first viewing and they would not rectify it - a bit disappointing.

The sales man knew what vehicle I was enquiring about

Bought a beutiful car from Tom and Jordan at Saxtons. They were absolutely amazing and the car was gorgeous. We lived over 4 hours away but they dealt with everything seamlessly. Highly recommend them to everyone x

Really professional nice friendly service 👍🏼

Buying the car was easy. Lots on display and we went with a clear picture of what we required. Spoke to the salesman and was left browsing at my own leisure. The salesman answered all the questions I had and made the whole experience one that was not laborious. No hard sell, no 'Oh you don't want to do that'
Total browsing time including selecting and paying a deposit 2 hours. So far so good.
Working all week I wanted to collect the car the following weekend. Unfortunately this was against Saxtons policy and I had to take time off work to collect the car after four days.
Collecting the car took 15 mins total. Signed the paperwork for the V5 and the Tax and drove home. This is when the issues started.
Turns out the previous owners details were still located on the car, something I am struggling to rectify, still waiting for a call back from the Salesman. Then we found out the class of the Tax was disabled - therefore as the incorrect paperwork had been signed the Tax was not paid. This rendered my insurance Null and void. I was unable to use the car for work and couldn't register the car for the Dartford crossing. It took many calls to Lee the Finance manager to get the tax issue resolved although it did take 8 days in total. But the car's V5 form arrived and the Taxation class is still showing as Disabled - I now have to go to the post office to try to sort this.
To summarise, browsing, paying the deposit, buying the car - Easy. Staff friendly, no hard sell. what happens when you leave the forecourt and after split 50 / 50 - Salesman - non existent, Finance Manager went above and beyond.

Good prices, very helpful sales staff and not too pushy. The test is always after sales service

Really poor and unhelpful comminication. I had placed a deposit in good faith to secure a vehicle, then was asked to increase the depsit, which I did as we were keen on the car. We were chased to complete, which we sort to do. then at the last minute we were told the car was no laonger for sale. No clear explanation why, despite seberal phone calls and chats to various employees. Have not recived any clarity to this date. NOT WHAT I WOULD CALL GOOD OR CLEAR SERVICE