The Savile Row Company Reviews 11,248

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their premium finish and good value for money. Many appreciate the accurate sizing information provided online, which helps in selecting the perfect fit. The delivery service is frequently highlighted as fast, prompt, and reliable, with items arriving well-packaged and in good condition. People also commend the company's service for being responsive and efficient in resolving any issues. However, some customers were not happy with the quality of certain items, describing them as below expectations for the price, with issues like poor workmanship, dull white colors, or shedding fabric. A few reviewers also mentioned that some shirts had sleeves that were either too short or too long, or that the sizing was inconsistent. There were also occasional complaints about items arriving creased due to packaging or delays in delivery.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the good quality and fit of items,... See more

Quality

Customers consistently note positive experiences with quality, praising items like leather belts, dressing... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, efficient, and... See more

Price

Consumers generally find the pricing to be positive, especially for good quality items and during sales. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Purchase my first Saville row shirt some 3 years ago. Since always checking shops for similar.Delighted to find web page ,purchased 3 and am equally impressed with the exception of shirts being advise... See more

Company replied

Rated 5 out of 5 stars

First time ordering and couldn't be happier. Ordered a slim fit shirt for a wedding. I wasn't sure about sizing but the detailed size guides made it a lot easier. Had my sleeves altered and was aware... See more

Company replied

Rated 5 out of 5 stars

I discovered this interesting shop some years ago when I wanted a coat reduced in size to fit me perfectly .I was thrilled at the results and had several others " perfected ".then I treated myself t... See more

Company replied

Rated 5 out of 5 stars

I have used this company many times in the past when purchasing shirts for my son, but on this occasion was for my husband. He wanted a black formal shirt & l checked on Saville Row website & found th... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Men's Tailor
  3. Tuxedo Shop

About The Savile Row Company

Written by the company

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Men's Shirts, Suits, Chinos & Accessories By The Savile Row Company - finely tailored since 1938. 6 month No Quibble Guarantee. Buy the Best Men's Suits and Shirts Online For Worldwide Delivery.

It is our mission to provide customers with luxury clothing at affordable prices. We extend this same high standard across all aspects of our business – with particular focus on an exceptional level of customer service.

Based in the heart of London’s Savile Row – home to the world’s finest tailors – we have been crafting finely tailored clothes since 1938. The company is a family owned and run business, now in its 3rd generation.

Today, the business is run by Jeffrey and Lee-Anne together with a close-knit team. We have customers in over 120 countries and continue to offer a wide range of ready-to-wear and bespoke (Savile Row Custom Made) garments including men’s shirts, suits, silk ties and much more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Delivery fast and packed well

Delivery fast and packed well . Lovely quality

10 March 2026
The Savile Row Company logo

Reply from The Savile Row Company

Hi Deb
Thank you for your feedback.
I have looked at the items on your order and can see that the Vest is 100% slubbed cotton single jersey 160gr, and the shorts are 100% pure organic cotton printed poplin.
If you are not entirely happy with any of your order you can return for a refund/exchange. You have 6 months to return, we provide our UK customers with a prepaid label to make a return.

Rated 5 out of 5 stars

Great looking shirt

Great looking shirt , nice quality . Very good price, whats not to like.

16 March 2026
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Reply from The Savile Row Company

Thank you for your great review on the quality and price point of our items.

Rated 5 out of 5 stars

No fuss ordering

No fuss ordering. Arrived on time. God overall experience .

16 March 2026
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Reply from The Savile Row Company

Hi Jeffrey
Thank you for your feedback on your order with us, glad to hear it was a smooth process.

Rated 5 out of 5 stars

Best quality

The quality is the best.

16 March 2026
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Reply from The Savile Row Company

Hi Marat
Thank you for taking the time to leave your feedback on the quality we provide.

Rated 5 out of 5 stars

Bought a shirt from here for the first…

Bought a shirt from here for the first time for a wedding. Had sleeves shortened and fit absolutely perfect. Size guide online was absolutely accurate for the item and easy to choose the right size. Fast delivery and nicely packaged. Will order from here again in the future.

6 March 2026
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Reply from The Savile Row Company

Hi Craig
Thank you for leaving us this fantastic review. It is great to hear comments like this and that you will be returning to shop with us again.

Rated 3 out of 5 stars

Shirt's ok

Shirt's ok, would never pay full price for it though as it's churned out in some nondescript Chinese factory which is a shame.

9 February 2026
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Reply from The Savile Row Company

Thank you for your feedback.
We’re pleased the shirts met your expectations and understand your preference for UK made products. The Savile Row Company partners with trusted manufacturers worldwide to maintain high quality, ethical standards, and good value. Our products are crafted across several specialist regions from shirts in Madagascar and China to leather goods in the UK and wallets in Spain while all made to measure shirts are produced in our own UK studio.
We have a dedicated team in Asia and regular UK factory visits to ensure every partner meets our strict safety, quality, and ethical requirements. Although large scale UK production isn’t feasible, we remain committed to responsible sourcing and exceptional craftsmanship.

Rated 5 out of 5 stars

Excellent shirts

Excellent shirts, delivered quickly and took advantage of the 3 for £99 offer. Very happy

3 March 2026
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Reply from The Savile Row Company

Thank you for your feedback and review, Pearce. We really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Easy to order & quality goods

It was easy to place the order, the products arrived promptly and all the sizes as ordered

7 April 2026
Unprompted review
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Reply from The Savile Row Company

Thank you for your lovely feedback, Stuart. We really appreciate you taking the time to share.

Rated 5 out of 5 stars

Great quality & service

Quality is great. I ordered incorrect foot but the exchange process was smooth and fair.

9 March 2026
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Reply from The Savile Row Company

This is lovely to hear, thank you very much for taking the time to leave a review.

Rated 4 out of 5 stars

Savile Row Company clothes are…

Savile Row Company clothes are beautifully made and are good quality. The only fault I have is a technical one, they give you discount codes that you have nowhere to put on order payment form. I've tried phoning and no answer so three orders no discounts. So delivery and products brilliant but can't use discounts or speak to customer services for help. They need to change this narrative. I do recommend purchasing from them though.

6 March 2026
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Reply from The Savile Row Company

Thank you very much for taking the time to leave a review. We are very sorry to hear of any hassle you faced. Our team is available on call 9:00-16:30 from Monday to Friday, excluding holidays. Please reach out to our team at service@savile-row.co.uk for further help or any future enquiries if these issues are faced again.

Rated 5 out of 5 stars

Excellent ordering & delivery service

Excellent ordering & delivery service. Shirt looks & feels wonderful, so my husband tells me 🙂

26 February 2026
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Reply from The Savile Row Company

Thank you for taking the time to leave a lovely review, we really appreciate your feedback.

Rated 5 out of 5 stars

SUPERB QUALITY

The quality of the fabric and perfect fit. Delivery very efficient. Great price.

2 March 2026
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Reply from The Savile Row Company

Thank you for your great feedback on the quality and service we provide.

Rated 5 out of 5 stars

Apart from the excellent quality…

Apart from the excellent quality shirts,customer care were superb when it came to a return

3 March 2026
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Reply from The Savile Row Company

Hi Richard
Thank you so much for your feedback.
I will pass your comments to the customer service team.

Rated 5 out of 5 stars

Excellent clothing at a reasonable price.

Excellent clothing at a reasonable price.
I love the quality and design of Saville Row Company's shirts. I've had great luck with all of my dress shirts.

My casual shirts however, seem to have extra short sleeves making so I can only wear them rolled up.

I'm 187.96cm(6'2"), and all the dress shirts in size large fit perfectly in slim or classic fit, but not the casual print shirts.

Aside from that, everything is outstanding. Top quality, and quick delivery.

2 March 2026
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Reply from The Savile Row Company

Thank you for your lovely comments on your purchase with us.
I am sorry to hear that the sleeves were slightly shorter than what you need. All size guides are shown online, if you ever have any questions you can contact us via email at savile-row.co.uk or our online chat and we will be happy to help with any sizing queries.
If you wanted to return them under our 6 month return policy you can do so by returning to our US returns facility. I will send a link below so that you can see the address and all the returns information.
https://savilerowco.com/pages/returns

I hope this information helps.

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