Andrei didn't initially have the Huum heater we wanted in stock but he was honest and delivered on his promised availability. His prices were good and he good straight forward honest product advice.... See more
Company replied
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See what reviewers are saying
Very helpful and knowledgeable. Went out of their way to deliver as needed and gave advice on the build. Excellent quality timber and other items. Website is clear and gives a good range without being... See more
Fantastic customer service throughout the process, from initial inquiry to final delivery. We were kept brilliantly informed during each stage. Andrei was extremely helpful, knowledgeable and sincere.... See more
Just finished our sauna all supplied by sauna timber who helped us all the way with everything we needed just gave them the measurements and they sorted everything we needed the sauna looks fantasti... See more
Company replied
4.9
Excellent
194 reviews
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Great swift delivery
Great swift delivery, wonderfully fragrant Alder panelling I bought, A++++
9 June 2020
Unprompted review
Reply from Sauna Timber
Hello Ulrich,
We’re so glad you had a good experience.
Thank you so much for taking the time to share your feedback.
We've bought Timber Twice from this…
We've bought Timber Twice from this company now and both times have received excellent service with quality products. We would not hesitate to recommend Sauna Timber and will certainly be using them again.
9 June 2020
Unprompted review
Reply from Sauna Timber
Hi John,
Thank you so much for taking the time to leave us this amazing review.
Great service and products
I do not normally complete reviews, but on this occasion consider this is a fantastic product with excellent prompt delivery.
The quality of the wood finish is excellent and installation advise on delivery was very helpful. Thank you
6 June 2020
Unprompted review
Reply from Sauna Timber
Hi Sophie,
Your review is much appreciated
Absolutely fantastic service and goods!!
Ordered a sauna door on Wednesday and it was delivered direct from Sauna Timber.co.uk on Friday morning!. They let me know when in was coming and gave me a time for the delivery (and they were bang on to the minute). The door came wrapped well, and easy to install.The door was installed within an hour of it being delivered and it looks GREAT!!
The hand delivery only cost £26.00 from Cambridge to Doncaster and because we paid cash on delivery we received a 3% discount on the order.
Absolutely fantastic service!!
Would use again any day!!
22 May 2020
Unprompted review
Reply from Sauna Timber
Hi Paul,
Your review made our day!
SAUNA-TIMBER.CO.UK
Price wise ok, not cheap but not expensive.
Quality of wood is 2 out of 5. Lot of damages hidden in the middle of packs. If you ask for replacement - your request will be rejected with excuse that wood does break. What??? You paid for bloody things but not what you have been offered. Must check all individual packages as they sell planks and other materials from different batches, probably from different suppliers..., so materials you have purchased will not match on: widths, length, colour... etc.
Do not bother to ask them for discount - you will become enemies. Invoice - have never been provided, pack list has been sent instead.
So, my view is: AVOID!
It's many others supplies in the UK who will take care of you and will care about every penny you had spent. So, aftercare is zero! One single transaction cowboys - no trustnest between buyer and seller.
19 May 2020
Unprompted review
Reply from Sauna Timber
Hi Alex,
Very surprising review, we have not received any complain from Alex after his purchase. Our products are always top quality, as it is a natural material you will never find 2 same planks, texture is always different, colour might vary slightly, it is not plastic or metal parts that are always identical.
The fact is we have been trading for 4 years and never ever had a single issues with the wood quality.
I am really sorry you've had a poor experience with us. Please get in touch to discuss the details. Our aftercare is always something we've taken pride in and hope we can do better for you.
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