Satisfyer Reviews 173

Awful Awful Awful!

Asked to cancel my order one week after ordering (received a gift of the same item so no longer needed my order) which is well within the T&Cs as it states you have 14 days in which you can change your mind. They refused as they said it had been shipped. However they are refusing to give me any confirmation of shipping so to me that is saying it hasn't been shipped. T&C's state that you should receive order within 30 days so will wait until then and if I haven't received anything I will go through the bank to get my money back.

I was a bit annoyed reading reviews that said it took a month to arrive, however my parcel came 6 days after I ordered it. I will say, the delivery isn’t as discreet as they say it is - my parcel said ‘Satisfyer.com’ on it, however it was in very small print and I managed to get to the door before anyone else did so that wasn’t too bad. I haven’t tried out the product yet but overall I had a decent delivery service :)

If I could give no starts I would , ordered over a month ago and nothing , I sent number of emails dms on Instagram commented on their posts and nothing , refused to give a refund also , stay away from this website

SCAM! DO NOT BUY. I wouldn’t give it a star if that was an option.
Please be careful and do not order here! Placed the order over a month ago, no tracking details sent.
I’ve emailed multiple times, they never respond to the emails, just generic ones.
They would not give me a refund. Not sure if I will get the money back as it said 1-3 days delivery and a month and a half now

Took close to 2 months to arrive, when on website it explains 3-5 days. Every email I sent (about 20 at this stage) was met with the same copy-paste answers. I might aswell be talking to a FAQ page. I lost complete hope until it arrived today. It's a great product, pity it's not reflected by the poor excuse for customer service. Great potential for the company, but buy off Amazon, if you even want to support this shoddy company.

Terrible customer service, but not a scam. I got the products, after about a month. I did not receive any email regarding tracking information, the invoice was attached to the side of the box (not discrete as advertised), the box was damaged and any contact was met with generic responses. All that being said, the products seem to be okay and I got them at a good price on sale.

I had placed an order on the 7th. Sent multiple emails and tried to call but no dice. No tracking number or anything. I applied for a refund through Revolut. Hopefully they come through

absolutely abysmal. they refuse to cancel an order because it has been 'processed' and then proceed to not send it for another 3 weeks. I don't know if I'll ever see my order or my money back

Same experience as many of the other reviewers here. Wish I'd read these first. Ordered a month ago, still not received product. Had an email blaming covid and Brexit but they've now gone quiet on me.
Will try and get money back via bank.

EDIT : Thank you Paypal for reviewing my case, and ruling in favour of a refund.

Ordered January 27th. They said delivery time was 3-5 days. I sent an email first asking for a tracking number, but didn't get a reply. I sent a message on Facebook, and they contacted me by email the next day saying that there are delays because of Covid and many orders lately. Ok, that's fine.

I waited another couple of days before I decided to send a new email asking for a cancelation and full refund. No reply. I sent another message on Facebook and still no response even though the message is marked as opened and read.

I am now thinking I won't get the items or money back.

Do not trust this website. It's a total scam!

Edit: I got my money refunded. Still I do not suggest other people to order from this site. It takes ages to recieve any kind of response from them - if you do at all.

I didn't read this company's reviews, assuming that because they carried the Satisfyer Pro, they'd also developed and manufactured it and it was a legit company. Silly me. I ordered a product and it came in just a few days, as promised. I was so pleased (satisfied) that I placed another order for different products on 01/24. My credit card was charged on 01/25, but those products have never come.
I called the company and left a message. I sent a detailed email including order number, dates, etc. and requested delivery of the order asap. I'd never received a tracking number, so asked for one.
Within two days, I received an email from them including a tracking number, but it was for the FIRST order I'd placed.🤦🏼‍♀️ I wrote yet another email, including screen shots of both orders, etc., explaining their error and the action needed. When I didn't hear anything for 2 more days, I wised up and called my credit card company to dispute the charge for the 2nd order.
So I'm really confused as to whether this is a legitimate business that is deliberately obtuse or downright dishonest and/or a scam, as others have indicated. Either way, I won't be ordering from them again.

They never send my order
I am waiting for almost a month and I didn't receive anything satisfyer.com It a scam!!

Ordered from them last month and still they have not shipped my order. I have emailed the company several times to no avail. They said 1-3 days for deliver on the website. What a joke. I wish I had bought through Amazon or literally anywhere else. I feel like I was scammed, and they do not care.

Decided to finally get a Pro 2 given the general consensus about it, but wanted to avoid buying from Amazon (where most people seem to get theirs). Ordered from the Satisfyer UK site directly just after Christmas to take advantage of the Boxing Day sale. Money taken, no product. Within seven days the item had gone out of stock, so I figured it to be on back order but no communication either way. Continued to hear nothing as the days and weeks passed including up to today. No response to emails aside from one occasion, wherein I received a copy-paste apology about “stock bottlenecks”. Item is now back in stock on the website still at the sale price, but I have still not received one nor do I think I will ever. I am now pursuing a refund with PayPal. I’m flabbergasted that the manufacturer site itself seem to be a scam, given how popular a toy like the Pro is and how reliably it can be obtained from elsewhere. This feels like the LootCrate of toy brands! Can’t believe I’m saying this but if you really want a Satisfyer toy, buy it from Amazon.

They say to read a companies reviews before using their services and that's exactly what I should have done, I'm not even sure it is actually a company now that I have had the misfortune of having to deal with them! No customer service, no kind of remorse and no products!! I am now having to go through the process with my bank of claiming my refund from this fraud company and I would have to advise anyone even considering using this company to stay well away as you will not receive a thing not even a proper explanation as to why they are robbing peoples hard earned money!!

Big SCAM!!

Made my order and no delivery after few weeks, so i ask for a refund and still waiting for it a month after my request. The customers service always apologized but do nothing!!

@satisfyercom behaves as a scam company. I am waiting for my order for 1 month already, however, no information is provided when I will get it. All the answers I am getting from customer support is that the delivery is delayed with no more information. I have already raised a complaint via EU consumer dispute resolution platform. I am advising others to also raise complaints via EU consumer dispute resolution platform, maybe it will help to resolve existing issues with the company. Do not buy anything from this company directly because you are risking to lose your money.

I bought the product on their website and until today I haven't received the tracking code. Funny thing is that they waited for me to pay to send me an email saying they were having a delivery problem and so they would offer me a $ 10 coupon for the NEXT purchase. Do you know when I will buy again? Never! It's been 5 days waiting for the tracking code and so far nothing. That is wrong. You should notify customers BEFORE the purchase, because you know this has been going on for a while. How sad to know that your service is bad.

Ordered my products on Black friday. Once I payed, the the following webpage told me that I would receive an email that confirmed my order shortly. I never got that email. I wrote to customer service several times, and they said I would get an email when it was shipped from them. Last week I wrote to them that I wanted my money back, and they replied that the only thing they could do was to cancel my order. Dont know what they ment my that, because they stopped replying after that.
I was convinced that I was scammed!
Today I received my products. Still no email, but Im happy I wasn't scammed after all.
I will not be buying anything more from this company.

I made an order in the beginning of October, and they still haven't shipped my item. After asking them when they will ship it the weeks following my purchase, they told me that they were busy and had back orders.

Now, its been 2 months and they are telling me that they won't give me a refund - even though they never SENT my order, let alone me receiving it.

Satisfyer is a scam company that will take your money and not send you your product. DO NOT USE.