Satéur Reviews 

our 1st anniversary is coming up in June and keeping it a surprise but i know she will love it cos they look stunning. good value for money and speedy delivery. received earrings on the 13/April.

Be aware of this company's overtly fraudulent behavior. About their allegedly "no hassle" return policy: They won't accept returns on Sale items, as stated on their website. So, in order to refuse requests for refunds, they run a Sale almost all the time on almost every item. That means that virtually every purchase you make is final. If you do buy something not on Sale, you can only get a refund if you tell them their fake diamond doesn't look like a real diamond, and there's a crazy catch: You need to prove this by sending them a photo of what you bought from them NEXT TO a photo of a real diamond of comparable size and cut! It's completely ridiculous.

If you want a refund on the basis of anything else—craftsmanship, quality, metals, or anything else you didn't like about the piece you bought, you must email them on the same day you place your order (no, I am not joking) with the subject: "30 Day Satisfaction Guarantee" and then, when you get the item, request a refund on that email chain.

Their settings look and feel extremely cheap in person. They know this. This is why they make it impossible to return anything for an actual refund.

That said, I got two items from them that I'm happy to keep:

I got 6 tcw moissanite studs (3 carats each) and they're fine as I will use them on video calls and when I am traveling and don't want to bring anything expensive. The studs sparkle as expected, but that's just the nature of moissanite. The earrings feel cheap and lightweight and anyone who holds them in their hand would know they're not holding fine jewelry. The setting is not solid enough for the size of the stones, but you can't really tell when they're on your ears, so for me, they're fine. They look nice, just not better than any other not-solid-gold moissanite studs.

I also got a necklace with a very pretty design, the Vérité Sacrée rose gold necklace with Sateur's lab-grown diamond as the center stone. I like it and it sparkles well, but again, it's extremely lightweight. More importantly, I have never seen a more absurd locking mechanism. It is so, so small and so poorly designed that there is no way to open and close it when it's around your neck. I added an extender with a magnetic clasp.

I knew the jewels would not be refundable, but they weren't expensive, which is why I'm happy to keep them.

The company is explicitly misleading you with good marketing. It is not fine jewelry and won't fool anyone who holds it or looks closely. The company has no connection whatsoever to France. They are not different than countless other costume or gold-plated jewelry sellers online. There is no way their jewels are made the way they pretend through their email updates, i.e., now your stone is being selected, now your ring is being set by master jewelers, now it's going through meticulous inspection, etc. I am certain their jewels are either mass-produced or set by machines or semi-skilled craftsmen.

I am not unhappy with the pieces I got, but the company is absolutely dishonest and is committing fraud. I would never buy an engagement ring or other special item here.

DO NOT BUY IF: 1) You're hoping for fine jewelry or 2) You may want to return the item for a refund.

Ordered a ring, they were up front about timing. Everything seemed great when they were ready to ship on day 12 of my order, 4/11. They estimated i would receive it between 4/13 and 4/18.

I emailed them on 4/15 because i had not seen any movement on their tracker. I was told it was shipped and should arrive soon. I received a new tracking number. I should now receive it in 5-8 days...so by 4/23.

My ring left a shipping facility in Illinois on 4/22 headed to Michigan. I hope I see it soon.

The original tracker still says it is ready to be shipped.

Absolutely LOVE the product! My one complaint was their communication and shipping time. My advice? Order early and be patient. I wasn't that I waited months it was just week longer than I expected, so they lost a star. Even with the additional week tacked on if they had just been a little more proactive in their communication. 4 out of 5 stars.

Easy website to use. I had no problem ordering my beautiful ring and customized it. I have to say, I wanted the LCD box to light up the stone and it was really awesome.

From the time of order to the time of delivery, my communication with your customer service team has been sterling! More like brilliantly assuring! Because I was travelling I wanted to ensure safe delivery and I received both an immediate response and a follow up response after.

The progress towards the making the jewelry was updated regularly. The delivery of the product was on time and in the promised manner. The packaging, presentation and quality of packaging was top notch. The jewelry itself is with good finish and in agreement to the offered products. Happy with the experience 😊👍

Complete trash that you can buy from so many of these websites just sold to you in a fashionable manner with fashionable models and great graphics. There is nothing special about this product. It is absolutely not worth the amount they’re asking for it.

Fantastic jewelry

UPDATE: The customer service is great and so is the product. After taking a lot longer than expected, got the ring. The wife loves it , even with all the shipping issues or whatever the problem was.....would buy again

what a great ring for the price. fits to size. the brilliance is better than some diamonds. the package it comes in shows that they are proud of their product. shipping wasn't too bad. a little long. but they walk you through the process. would highly recommend and but from again...kudos

Please please do not purchase anything from this company.

I purchased an item which online looked perfect, however the item I have received looks like something which has been been produced as costume jewellery, it is not something I would ever give to my partner.

I have contacted Sateur, stating that the item advertised and the item delivered are not even similar and requested a refund. However I have been told that it is not an option but instead will offer store credit… why would I want more of your products when the first item you have sent me is so poor?

I received my ring that i ordered and it was scratched and we see the silver color under the gold plated color 🤦🏻‍♂️ that's not a master pièce and i will not give it to my love .

It's perfect. From the packaging, the box, the light. The ring sparkles brilliantly like a true diamond. Needless to say, she was very happy. Shipping time was quick too, quicker than expected. Overall very satisfied.

Really impressed with the quality of craftsmanship, service and a beautiful presentation of the gem.
My wife is very happy with it.
Already asking for other colored stones.
Great job!

Timeless design, beautiful stone, and the lighted presentation box all made this gift special. She loves it! Thank you.

I have recently purchased a few items from Satèur the first one being the Triomphe ring Which I was rather underwhelmed with it's also very sharp so every time I wear it wash my hands it catches in towels and clothes so I personally wouldn't recommend it but it's a pretty ring!
The second item I purchased was the Aurous Gold Destinèe Ring, It did seem to take some time to get to me but I think it was probably about three weeks but I was very impatient as I was very much looking forward to it and when I opened the box, I really was speechless it's a beautiful ring,simply stunning, The brilliance in the sparkle is just incredible and the craftsmanship is utterly wonderful, I would truly recommend that as an engagement ring for somebody, I've been married for 10 years and I'm just trying to build up a small collection of pieces that don't cost the earth but I can wear out and about without feeling guilt.
My third purchase is the Satéur Bleu Héritier Ring, it’s totally huge and a stunning aquamarine colour two beautiful little diamonds either side and it’s very heavy so it’s a big chunky ring so you actually feel that you’re getting your money worth and again stunning workmanship and craftsmanship, would 100% recommend I’m a blue girl and I am a very happy with this purchase.

If i could ensure nobody else buys from this company ever again, I would.

order placed on 26th Jan. Product only arrived on 24th March.

The ring doesnt have any interior stamp to verify its 18k, just a SATEUR stamp which means nothing. Courier came from Hong Kong so it has nothing to do with Paris or US either.

ring itself too small, and before it even arrived I repeatedly asked for a refund and they said they couldnt as it hadnt arrived yet, well now i have received it, a month too late, i immediately asked to return it in exact condition and packging for full refund and they refused. didnt even care that its 2 sizes too small.

ring looks like cheap costume jewellery, which is why they say dont wear it in shower etc. All ACTUAL real gold or real silver you can wear in water!!!!!!!!!

avoid this fraudulent scam company at all costs.

Misleading advertising, terrible quality, terrible customer service. Stay away! I wish there was an option to leave a 0 star review.