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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful design, high quality, and unique appeal, often receiving compliments when using them. The delivery service is frequently highlighted as prompt, quick, and well-packaged, with items arriving safely and sometimes even suitable for gifting. However, some people were dissatisfied with certain product descriptions, noting that an item appeared much smaller in reality than depicted in the picture. Additionally, a few customers experienced issues with product functionality, such as a bag strap being twisted.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised items like purses,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Quality

Consumers find quality to be positive. Many reviewers describe items as lovely, beautiful, and stunning, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely purse just as described. I contacted them through Instagram to ask a question before purchase and got a response within the hour! Product arrived within a few days, beautifully packed it could... See more

Company replied

Rated 5 out of 5 stars

Beautiful hat and expertly made! I love the draw string detail on the inside to adjust the size of the hat and the thin belt detail on the outside. Fab that the hat folds away into a bag too. I recei... See more

Company replied

Rated 5 out of 5 stars

Having seen and tried on The Backless elegant bonnet at an airshow, followed by a country fair, I decided I didn't need yet another hat; I have loads, and I wasn't going on holiday, so I didn't need... See more

Company replied

Rated 5 out of 5 stars

I have a plain, black wool jacket I bought for the autumn but the piece just needed something. I love jewellery that is a little bit different. Even querky. These two brooches worn together just below... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

As an environmentally focused retailer with a desire to support fashion that is sustainable and ethically sourced, we have everything you need to finish off that outfit and help you feel amazing inside and out. Our accessories range is carefully chosen for it's provenance, method and materials of manufacture and their beauty. The result is an eclectic mix of things that you won't find in your average shop and we are always searching for new and exciting adornments to improve our range. We believe that all women should aspire to be beautiful and confident; having the right accessories can really help. We love the Urban dictionary’s definition of Sassy. “possessing the attitude of someone endowed with an ungodly amount of cool”. Add to this a little bit of passion and you have what we would call a "Sassy Spirit".


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Swift communication when there was a…

Swift communication when there was a problem with my order and an excellent replacement provided. Thank you!

27 April 2026
Sassy Spirit logo

Reply from Sassy Spirit

Lesley, happy to help you and really appreciate the 5 star review. Thank you.

Best wishes
Clare

Rated 5 out of 5 stars

Lovely purse just as described

Lovely purse just as described. I contacted them through Instagram to ask a question before purchase and got a response within the hour! Product arrived within a few days, beautifully packed it could have been sent as a gift! Highly recommend thanks so much!

28 April 2026
Sassy Spirit logo

Reply from Sassy Spirit

Emily, thank you for this truly lovely feedback. It's great for me to read a happy customer testimonial but it's even better when it's full of such nice praise, thank you. I hope I can help you again in the future.
Best wishes
Clare

Rated 5 out of 5 stars

Fast delivery

Fast delivery ! Great quality ! Have a few things from this company would recommend !

24 April 2026
Sassy Spirit logo

Reply from Sassy Spirit

Zoe, thank you for this lovely review. We really appreciate the 5 stars and look forward to helping you again in the future.
Best wishes
Clare

Rated 5 out of 5 stars

Great service. Highly recommend

Great service. Exactly as described. Arrived quickly. I recommend this vendor.

14 April 2026
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Reply from Sassy Spirit

Shelley, thank you for taking the time to write us a review. It is very much appreciated. I hope we can help you again in the future.
Best wishes
Clare

Rated 5 out of 5 stars

Easy to order and delivery was very…

Easy to order and delivery was very quick. Glasses case is beautiful , I have purchased as a present and I know she will love it

9 April 2026
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Reply from Sassy Spirit

Christine, this is the kind of review we love to receive. Thank you for taking the time to leave it.
Best wishes
Clare

Rated 5 out of 5 stars

Lovely bags

Lovely bags, always get loads of compliments good service. Keep the prices reasonable and I will keep buying

3 April 2026
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Reply from Sassy Spirit

Jacqueline, I am very happy that you came back to Sassy Spirit for another bag. Thank you for leaving this lovely review.
Kind regards
Clare

Rated 5 out of 5 stars

Lovely quality

Personal delivery to my door the day after I ordered my purse. Gorgeous colours, lovely quality. Would buy from Sassy Spirit again.

25 March 2026
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Reply from Sassy Spirit

Catherine, thank you for this lovely review. We are happy to serve our local customers with free delivery. I hope we can help you again in the future. Best wishes. Clare

Rated 5 out of 5 stars

Beautifully designed bag

Beautifully designed bag. It's exactly how is described online. The quality is of a high standard. I wore it as soon as it arrived and received so many compliments.

18 March 2026
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Reply from Sassy Spirit

Georgie, thank you for this lovely 5 star review. I am delighted to read that you have been receiving compliments on it. I hope I can help you again when you are ready for your next one.
Best wishes
Clare

Rated 5 out of 5 stars

Absolutely stunning bag

Absolutely stunning bag. I love it. It was received quickly as well. Thank you.

27 February 2026
Sassy Spirit logo

Reply from Sassy Spirit

Enid, thank you for this lovely feedback, I appreciate you taking the time to leave it. Please remember us again when you are ready for your next bag.

Best wishes
Clare

Rated 5 out of 5 stars

Perfect

Excellent customer service prior to sale, prompt delivery in waterproof packaging and items are exactly as described and photographed on the website. Will use again and happy to recommend.

21 February 2026
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Reply from Sassy Spirit

Victoria, I really appreciate this feedback, thank you. Please do reach out to me again for help with shipping to the Isle of Man.
Best wishes
Clare

Rated 5 out of 5 stars

Animal print bags

Ordered 2 bags, they are fabulous, very happy with my purchases.
The way they were packaged was wonderful. Great service, thank you so much.

17 January 2026
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Reply from Sassy Spirit

Jo
Thank you for this feedback and sharing your experience with others. I really appreciate the 5 star review and I am delighted to read you are so happy with your new bags. I hope I can help you again in the future.
Best wishes
Clare

Rated 5 out of 5 stars

Unusual Birthday Gift

At a loss as to what to buy for a birthday present. Was given a POM small purse with a hedgehog design for Christmas, which I thought was lovely. I had never heard of this company before and, after a Google search, discovered this very pretty glasses/phone case. Unusual gift which I hope my friend will like.

12 January 2026
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Reply from Sassy Spirit

Chris, thank you for such insightful feedback. I am delighted to read that you are so happy with your purchase. I hope I can help you again when you need another birthday gift.
Best wishes
Clare

Rated 5 out of 5 stars

Super Quick Delivery

Lovely glasses case, super quick delivery.

5 January 2026
Sassy Spirit logo

Reply from Sassy Spirit

Thank you for the 5 stars, they are very much appreciated. I aim to dispatch all orders within 24 hours of placement so I am very grateful that you value this speed.
Best wishes
Clare

Rated 5 out of 5 stars

Excellent service.

Excellent service.

Beautiful item gratefully received and in record time despite it being over the Christmas holiday. Wouldn’t hesitate to recommend to others.

26 December 2025
Sassy Spirit logo

Reply from Sassy Spirit

Laura thank your for this 1st class feedback and the 5 stars, they are very much appreciated.
Kind regards
Clare

Rated 5 out of 5 stars

Beautiful product

Beautiful product, prompt delivery, updated at each step of process.Excellent service.

30 November 2025
Sassy Spirit logo

Reply from Sassy Spirit

Chris, thank you for taking the time to share your feedback, it is very much appreciated. I am pleased to read you are pleased with your Jewellery Box and the service we delivered, I hope we can help you again in the future.
Best wishes
Clare

Rated 5 out of 5 stars

Excellent Service

Items were gorgeous, beautifully wrapped and arrived really quickly.
Very pleased thanks.

16 November 2025
Sassy Spirit logo

Reply from Sassy Spirit

Cathy, this is a lovely review. Thank you very much for taking the time to leave it. I hope we can help you again in the future.
Best wishes
Clare

Rated 5 out of 5 stars

Navy faux fur gloves

Lovely navy faux fur gloves, packed well & very prompt delivery.

31 October 2025
Sassy Spirit logo

Reply from Sassy Spirit

Anita, thank you for the 5 stars. I am delighted to hear you are pleased with your new gloves.
Best wishes
Clare.

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick delivery

3 November 2025
Sassy Spirit logo

Reply from Sassy Spirit

Elaine
Your review is very much appreciated, thank you.
Kind regards
Clare

Rated 5 out of 5 stars

Looks better than in the photo.

Looks better than in the photo.

24 October 2025
Sassy Spirit logo

Reply from Sassy Spirit

Elaine, thank you for the 5 star feedback. I am thrilled to read you love your new glasses case. I hope I can help you again in the future.
Best wishes
Clare

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