While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Facilité d'utilisation. Design intuitif. Efficacité. Sarbacane est un puissant logiciel d'emailing et de SMS marketing au service de plus de 10.000 entreprises réparties dans 90 pays. Son objectif est d'aller au-delà des services standards fournis par la plupart des plates-formes avec un accompagnement haut de gamme et sur-mesure. Le logiciel inclut un EmailBuilder puissant et des fonctionnalités poussées comme la génération de templates personnalisés en 1 clic ou encore l'envoi prédictif et l’Eye Tracking.
Parc d'activité des 4 vents, 3 Avenue Antoine Pinay, 59510, Hem, France
4.8
316 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue finding some information regarding my account and sent an email to Jesús. He responded immediately and pointed me exactly to what i needed. He was very kind and courteous, as are all the Sarbacane Team who i have dealt with over the last few years.
I have found their service extremely good and would highly recommend them
Our 'go to' person is Jesus Duarte. When he answers a call for help - then I know everything will be handled well, and quickly. Makes all the difference to the team here that we know we have someone approachable. Thank you, Jesus.
Reply from Sarbacane
Thank you so much for your kind words! 😊
We’re thrilled to hear that Jesus Duarte has been such a reliable and approachable support for your team. We’ll make sure to pass on your thanks to him!
This review is for the support received from the Sarbacane's customer care. Quick & detailed. A special mention for Jesùs D.
Merci Sarbacane
Reply from Sarbacane
Hello Mohammadi,
Thank you very much for your kind feedback! We’re delighted that Jesús D. was able to provide you with quick and detailed support. Your compliments will be passed on to him with pleasure! 😊
This platform has a lot of possibility, and the overall tools are pretty good. BUT if you need customer assistance, they are nearly impossible to reach.
For example, recently I needed help with the language setting on our Account (it wasn't switching properly).
Neither the chatbot on our Account nor the chatbot on the Sarbacane website were usable...both were simply blank or said it was unavailable.
The US phone number disconnects after you make a selection, no matter which selection you pick. The international phone number is in French (even if you try to select the English option) AND does not allow you to hit any selections; it simply repeats the options twice and disconnects.
I had colleagues in the US and Germany try using the platforms as well to make sure it wasn't just me/my computer.
I was able to reach out via email (though I did find 3 different emails on the Sarbacane website and emailed them all because I wasn't sure which one was accurate.
Overall VERY HARD to reach someone. I ended up scheduling an appointment with a sales rep and referencing the support email which is how my issue was eventually resolved. Once I did finally reach a real person, they were very helpful.
Reply from Sarbacane
We are sincerely sorry to read your feedback and for the disappointing experience you had. It is absolutely not representative of what we aim to offer—nor of what the majority of our users recognize in the quality of our support service.
Your message highlights several important points, which we have taken very seriously and which are currently being addressed for correction. The inaccessibility of the chat is due to a technical issue: it is necessary to accept cookies for the chat bubble to function properly.
In any case, we thank you for taking the time to share your experience. We will do everything possible to change your mind and provide you with support that meets your expectations. To reach our international support team, you can contact us at help@sarbacane.com
Sincerely,
The Sarbacane Team
Reply from Sarbacane
Hello Stephanie, Thank you so much for your kind words!
We’re glad we could assist you quickly and clearly — as always 😊
Our team remains available should you need any further assistance.
Have a great day!
Sarbacane
This company claims to offer support via email and chat, but my experience has been frustrating. Not only does the chat system seem unresponsive, but I couldn't even find the email address for support. It feels like they aren't prioritizing customer assistance, leaving users without clear ways to get help.
If reliable and accessible support is important to you, I’d recommend reconsidering until they improve their communication channels and make their support services truly available.
Reply from Sarbacane
Hello Hilal,
Thank you for your feedback.
At Sarbacane, we are committed to supporting our customers and highlighting contact channels accessible from the interface. We do everything possible to guarantee availability that meets your expectations.
Unfortunately, I cannot find you in our database. In order to better meet your needs and demonstrate our commitment, could you contact us directly by email at help@sarbacane.com or make an appointment with our teams via the "Schedule an appointment" button located at the top right?
We remain at your disposal to fully support you.
Kind regards,
The Sarbacane team
Echanges faciles et prestation rapide, qui correspond bien au brief transmis. Merci !
Reply from Sarbacane
Bonjour,
Merci pour votre avis.
C'était un plaisir partagé d'échanger avec vous.
A très bientôt,
L'Equipe Sarbacane.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
