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Sapph Reviews 2,761

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TrustScore 1.5 out of 5

1.6

Lingerie Store
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Company details

  1. Lingerie Store

Written by the company

Sapph is een lingeriemerk dat de balans herdefinieert tussen design, pasvorm, functionaliteit en zelfvertrouwen. Wij geloven dat elke vrouw lingerie verdient die niet alleen past, maar haar versterkt. Wij staan voor inclusiviteit, wij zijn er voor alle leeftijden, alle maten, elk lichaam. Door innovatie te combineren met gedurfd design en verfijnd vakmanschap creëren we lingerie die aanvoelt als een tweede huid en een onvergetelijke indruk achterlaat. ----- Graag informeren wij u dat het merk Sapph sinds kort onder nieuw eigendom en nieuw management valt. Op dit moment werken wij hard aan de lancering van onze nieuwe website www.sapph.com, die begin 2026 operationeel zal zijn. Wij kijken ernaar uit om u opnieuw te mogen inspireren met onze nieuwe ontwerpen. ----- Heeft u vragen over een bestelling die in het verleden bij Sapph is geplaatst? Neem aub contact op met onze klantenservice via support@sapph.com. Onze collega's staan u graag te woord.

Contact info

1.6

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 95% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I am looking for customers who have…

I am looking for customers who have been wronged or deceived by this company.
The goal is to file a joint lawsuit, submit a complaint, and recover the money.
Here is my contact information: mail created on this purpose complaintsapphsapph at gmail.com

28 May 2025
Unprompted review
Sapph logo

Reply from Sapph

Dear Maria,

Thank you for your review. We are sorry to hear that you had a negative experience with Sapph in the past.

We would like to inform you that the Sapph brand has recently come under new ownership and management. Your order was placed with the previous owner of the brand, UltraCool BV. We understand the frustration caused by unfulfilled agreements in the past and the lack of communication about this.

Although this situation was handled by UltraCool and not by us, we would like to accommodate you as best we can. We would be happy to look into whether you are eligible for this.

Please contact our new customer service team at support@sapph.com, we are happy to help.

Kind regards, Tanja
Sapph Customer Support

Rated 1 out of 5 stars

Ordered 21-01-2024 and paid fully with…

Ordered 21-01-2024 and paid fully with credit card luckily. There is no info about a shipment, no email back from the customer service. I am afraid I have been scammed even tough I trusted this company before. DO NOT ORDER!

EDIT 17-02-2025: order number WEB00386260

21 January 2025
Unprompted review
Sapph logo

Reply from Sapph

Dear Anna,

Thank you for your review. We are sorry to hear that you had a negative experience with Sapph in the past.

We would like to inform you that the Sapph brand has recently come under new ownership and management. Your order was placed with the previous owner of the brand, UltraCool BV. We understand the frustration caused by unfulfilled agreements in the past and the lack of communication about this.

Although this situation was handled by UltraCool and not by us, we would like to accommodate you as best we can. We would be happy to look into whether you are eligible for this.

Please contact our new customer service team at support@sapph.com, we are happy to help.

Kind regards, Tanja
Sapph Customer Support

Rated 1 out of 5 stars

Just receive a part of the order

Order products at 29 oktober 2024. After message them several times i received 2 of 4 items on 12th december 2024 with a message on a card that i will soon receive the other items. Sapph.com never reacts back since that time. No telephone, no whatsapp and no e-mail. Now today the website is down also.

I filed a police report today. I hope Sapph will soon stop ripping people off and not delivering.

29 October 2024
Unprompted review
Sapph logo

Reply from Sapph

Dear Sandra,

Thank you for your review. We are sorry to hear that you had a negative experience with Sapph in the past.

We would like to inform you that the Sapph brand has recently come under new ownership and management. Your order was placed with the previous owner of the brand, UltraCool BV. We understand the frustration caused by unfulfilled agreements in the past and the lack of communication about this.

Although this situation was handled by UltraCool and not by us, we would like to accommodate you as best we can. We would be happy to look into whether you are eligible for this.

Please contact our new customer service team at support@sapph.com, we are happy to help.

Kind regards, Tanja
Sapph Customer Support

Rated 1 out of 5 stars

Company is bankrupt

Company is bankrupt - don't order - you will not receive a thing!

5 February 2025
Unprompted review
Sapph logo

Reply from Sapph

Dear customer,

Thank you for your review. We are sorry to hear that you had a negative experience with Sapph in the past.

We would like to inform you that the Sapph brand has recently come under new ownership and management. Your order was placed with the previous owner of the brand, UltraCool BV. We understand the frustration caused by unfulfilled agreements in the past and the lack of communication about this.

Although this situation was handled by UltraCool and not by us, we would like to accommodate you as best we can. We would be happy to look into whether you are eligible for this.

Please contact our new customer service team at support@sapph.com, we are happy to help.

Kind regards, Tanja
Sapph Customer Support

Rated 3 out of 5 stars

Nothing received

I order several product on 3rd December, but still haven't received (15th January 2025) anything. After two weeks I sent an email and asked about delivery. Then I receiced an answer that they are very busy, there might be some delay - it was a Christmas present -, but after 45 day still nothing received. Customer service not answering emails nor Whatsup calls. Be aware, don't order from this company! There are several post on the internet with the same complains.
UPDATE (2025.01.20): I've received the package and the quality of the products (bras, panties) is really good. It's a shame they communicate poorly and ship slowly because the products are good and the prices are good. Therefore I modify my rating to 3 star

15 January 2025
Unprompted review
Rated 1 out of 5 stars

On May 18

On May 18, 2024, I placed an order for two bikinis. On June 28, I received a response in which you indicated that something had gone wrong, which meant that no items had been listed. On June 28, I called to get my money back. On June 21, I asked again where my money was and have not received a response to date.

I have contacted you by phone several times and you are difficult or impossible to reach.

Please don't buy anything here.

18 May 2024
Unprompted review
Sapph logo

Reply from Sapph

Dear Karin,

Thank you for your review. We are sorry to hear that you had a negative experience with Sapph in the past.

We would like to inform you that the Sapph brand has recently come under new ownership and management. Your order was placed with the previous owner of the brand, UltraCool BV. We understand the frustration caused by unfulfilled agreements in the past and the lack of communication about this.

Although this situation was handled by UltraCool and not by us, we would like to accommodate you as best we can. We would be happy to work with you to see if you are eligible for this.

Please contact our new customer service team at support@sapph.com, we are happy to help.

Kind regards,
Sapph Customer Support

Translated with DeepL.com (free version)

Rated 1 out of 5 stars

I ordered here in August and still…

I ordered here in August and still haven't received my entire package.
They came out with a statement about there warehouse a couple of weeks after my order and said that it would take a little longer before I would get my package. Then I finally received the half of what I ordered and the other half still hasn't arrived. I emailed them about this situation and they said it would arrive shortly after but I needed to have a bit more patience due to there warehouse issue. So I waited a while. Finally I have send them mulitple emails and text messages and they haven't reacted to any of them. We are now in January and I still haven't received my other half of my package nor a compensation or even a message back...

10 August 2024
Unprompted review
Rated 1 out of 5 stars

Niets kopen daar!

Hi Sapph

Update,

I received 1 part of my package January 15.
BUT did order also another part - since then I moved to a new address.
Still half of my package is missing.
Order date November 12th! 2024.

Do not go there. No communication possible. Did write several emails and WhatsApp and did try to be in contact..

Het is ridicuul dat jullie mails blijven verzenden met aanbiedingen.
Als jullie niet in staat zijn om een pakketje wat op 12 november is besteld te leveren! Het is inmiddels 6 weken geleden en nog steeds niets ontvangen.
Als je informeert ontvang je een automatisch bericht niet gepersonaliseerd.
Wat een blamage!

12 November 2024
Unprompted review
Sapph logo

Reply from Sapph

Beste Ingrid,

Hartelijk dank voor uw review. We vinden het vervelend om te horen dat u in het verleden een negatieve ervaring hebt gehad met Sapph.

Wij willen u informeren dat het merk Sapph sinds kort onder nieuw eigendom en nieuw management valt. Uw bestelling was destijds geplaatst bij de vorige eigenaar van het merk, genaamd UltraCool BV. Wij begrijpen de frustratie die is ontstaan door niet nagekomen afspraken in het verleden en het gebrek aan communicatie hierover.

Ondanks dat deze situatie via UltraCool verliep en niet via ons willen wij u wel zo goed mogelijk tegemoetkomen. Graag kijken we samen of u hiervoor in aanmerking komt.

Neem alstublieft contact op met ons nieuwe klantenteam via support@sapph.com, wij staan u graag te woord.

Hartelijke groet, Tanja
Sapph Customer Support

Rated 2 out of 5 stars

Poor quality lingerie, sometimes with details you didn't see on the website

Sapph sell wannabe premium lingerie at a price it shouldn't be sold at. Cheaper than cheap plastic, lace that turns unsightly after having been worn once and weird plastic things you didn't see in the picture online.

They did however deliver my order, which coming from them is quite surprising. I've never placed a second one and never will. I urge others not to place any orders either.

26 July 2016
Unprompted review
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