Santoromilan Reviews 233

AVOID AT ALL COSTS.

My experience of dealing with this company has been extremely poor.

I regularly e-mailed customer service regarding the status of an order purchased in February. I didn’t receive the order until the middle of March. The order I received had clearly been worn as it had marks on it.

I returned the item to be told I would not be entitled to a refund due to returning outwith timescales. However, I had originally not been given a timescale or tracking for my order.

After a long e-mail exchange back and forward. I was told I would be refunded but another jumper had been sent out to me instead, which was not what I wanted. I was told to return the jumper as an error had been made on their end, and they would refund me for the original purchase as well as the cost for postage.

I returned the item in good faith that their promise (which is in writing) would be honoured. I was refunded the cost of the jumper but not the postage I had paid for to compensate their error.

I have since sent several e-mails querying this refund to be ignored.

I have raised the issue with Trading Standards.

I would recommend avoiding this “company” at all costs.

We have been here several times now in the Bluewater store, as we are getting married in June, and we came in looking for Marc Darcy suits for the groom and groomsmen. Andrew and Peter were very professional and efficient. They helped my fiancé and my dad find the perfect suit, and the whole process was smooth and easy. I 100% recommend

Quick delivery. Had been looking for a brown shirt for a while and this one fitted and looked great.

The material of the suit is excellent , it’s worth buying.

Great service and speedy delivery

Great speedy delivery.
The shoes are great. Had to get sizes up as the shoes are a slim fit.

The shoe looks great, and other people notice it, but it is not comfortable enough.

Suit looks fabulous

I ordered a suit online from Santoro Milan and had a really good experience.

The suit I originally ordered wasn’t available, but Chloe from customer service got in touch quickly and explained everything clearly. She suggested an alternative, which actually turned out to be a much better option than what I picked in the first place.

Really helpful, straightforward service and easy to deal with. Very happy with the suit and the overall experience. Would definitely order from them again.

Divan was great

Ordered online but was the wrong size, sent back for exchange and was returned promptly.
Love my suit, fits really well and good quality.

Not happy with customer service refused a refund even tho was not my fault due to Christmas holidays and now stuck with a product I don’t need

I pay for a product and premium delivery and no product delivered.

Iv had 3 emails stating they have Tride to deliver to my adress/correct information,no delivery was attempted to my adress as I have home security and no courier came.

Iv left all relevant information and sent an email and no reply back for a solution just a sorry.

Very difficult in exchanges .keep giving different things to do.paid for return and now aski g pay for postage.3 weeks and no exchange yet.rmails replies take ages.first and last time dealing with their rubbish service and waiting refund which still not confirmed by them bunch of unprofessionals

Excellent and professional customer service that is second to none.

Incredible product quality. A great store to come for my sons wedding suits.

Item was not shipped, no notice from seller for three weeks.

I raised a ticket, and the customer service team did not respond.

I requested a refund for the order which I am waiting to be processed. I am unsure if this business is actively operating their online store, and advise caution if your order is remotely time sensitive.

Went in store twice before we actually picked a suit for our wedding! Was able to find one for the groom and one for the brides father.
What I will say is….Peter made the process 10 x better! He knows everything there is to know about suits, was able to suggest different ties etc to try on with the colours we were choosing and to top it all off, he was just a lovely person!
Thank you thank you thank you!!!