Great pieces and service was awesome Not sure why other people are complaining about quality but it might be certain items. My trainers and hoodie were great quality, on par with every other stre... See more
Company replied
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I have to disagree with your statement that my case has been resolved. It was not resolved by your company. I never received my parcel, nor did I receive a refund from you. After waiting fo... See more
They have great communication and customer service. When they weren’t able to send an order out, they emailed me asap and we figured out what to do next.
The jacket i bought was fire and the shipping was allright. The only thing i can complain about is the zip of the jacket that is a bit fragile, but overall i had a great experience
3.6
Average
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 13% of negative reviews
Typically takes over 1 month to reply
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Rip off merchants
If I could, I would've given it a zero. Ordered a size 42 Trainer, when I received the order confirmation it stated size 36 so emailed straight away, no response, so cancelled in line with their policy not once, but 3 times. They proceeded to still send the item 4 days later and now want me to pay to return it to China.
Avoid at all costs, you can also find the items they sell on Joom at half the cost
8 January 2026
Unprompted review
Terrible customer journey.
Terrible customer journey.
I ordered 5x t-shirts, which took close to two weeks to arrive. The sizing wasn’t as described on their website, so I asked for an exchange, which was declined. The only option given was to send them back for a return. I followed every instruction exactly, sending my package back in August 2025. This package was unable to be delivered, and took until December 2025 to see this through Royal Mail tracking.
Attempting to talk to Santo’s customer service team is impossible. I don’t believe they are real people - every response seems to be a stock response through some kind of AI bot. I’ve gone round in circles with this, to no avail.
To avoid any complications, do not order from Santo.
19 January 2026
Unprompted review
Quality of clothing is awful
Quality of clothing is awful, not worth the cost, which is not cheap! Sizing is inaccurate. Organising a return or refund is impossible. Complete scam, do not buy from this brand.
You also can't leave a bad review on the site, it is immediately deleted.
10 December 2025
Unprompted review
Complete scam of a company
Complete scam of a company. Goods aren't as described. Really cheap quality. Never provided a refund
5 December 2025
Unprompted review
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