SANS MATIN Reviews 194

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and stylish design, often highlighting the exceptional comfort of the shoes, even for those with specific foot issues. Many appreciate the soft leather and the overall craftsmanship, noting that the items wear well over time. The customer service is frequently described as outstanding, with staff members being helpful, empathetic, and efficient in resolving concerns. However, some people experienced issues with product quality, citing cheap materials or defects, and a few also found the sizing to be inconsistent. A small number of reviewers also reported difficulties with customer support responsiveness or obtaining refunds.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising its quality, comfort, and stylish... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as well-made, comfortable, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as outstanding,... See more

Staff

Customers had positive experiences with staff, frequently commending their professionalism and helpfulness.... See more

Service

People report positive experiences with service, often highlighting the quick and efficient customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great first experience. I bought some shoes for my wife (typically not in the black friday sale). I was having issues inputting the new customer code (had an error). Tsholo from their support tea... See more

Rated 5 out of 5 stars

Cannot praise San Matin’s Customer Care highly enough. Despite having purchased my trainers in the January sale, I had saved them for my holidays in early summer. It was only then that I noticed a... See more

Rated 5 out of 5 stars

I had an issue with sizing (they run big). After an initial glitch with customer service, Tsholo resolved it with empathy and grace – truly second to none. I’m very grateful. The shoes themselves... See more

Rated 5 out of 5 stars

I ordered a pair of Gaia trainers for my holidays. I ordered them in plenty of time, however, they was a hiccough in the delivery department. I immediately got in touch with Customer services who were... See more


Company details

  1. Shoe Store

Written by the company

We are SANS MATIN, a London based luxury shoe brand that combines both comfort and style so that our customers don't have to compromise on either.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Excellent, speedy service and the trainers are lovely. Stylish and comfortable

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered a pair of shoes. They kept me informed of when they would arrive and who with. They came within a few days and they are comfy and they look great.will definitely buy again.

27 January 2023
Unprompted review
Rated 5 out of 5 stars

Perfect

Love them, lovely packaging and gorgeous trainers. Will be a return purchaser.
I ordered the wrong size but the customer service was excellent and quickly resolved my problem.

23 January 2023
Unprompted review
Rated 5 out of 5 stars

Ordered online easily and arranged 48hr…

Ordered online easily and arranged 48hr delivery which was pretty much on time.
Nicely packaged and fit was as expected using their online guide. Definitely go a bit smaller than usual trainer size but the assistance on website is bang on.
Impressed so far. Bit squeaky but thats fine as new.

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

When the shoes I wanted were sold out in the size I needed, the super helpful customer services team found me a pair in the right size that could be delivered in the time frame for my son’s birthday! He is delighted with the choice!

14 January 2023
Unprompted review
Rated 5 out of 5 stars

Lovely new trainers

Just bought these trainer, lovely style and comfortable so far although am just wearing them in. They do squeak but i think that will wear off once they are worn in. They come up a little big but not enough to return although I think I will size down for my next pair. Wanted an alternative to veja which everyone has and like my trainers a bit chunkier. These fit the bill. Very happy so far.

27 December 2022
Unprompted review
Rated 4 out of 5 stars

This is my second pair

This is my second pair. I bought them for a holiday to Paris as I knew I’d be walking miles and wanted comfort, needed a trainer but wanted something that dressed up well too and they did this. I would have had no hesitation in marking it as 5* but the glue has failed on the edge on one where I bend my foot.
Size - generous in both width and length which suits me perfectly.
Soles are exceptionally good for extreme shopping and site seeing, my preferred shoes every day! Wonderful

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Unfortunately I had an issue with trainers I purchased however the service I received from Customer Service was excellent - prompt efficient and courteous.

Trainers were replaced with minimum delay.

22 October 2022
Unprompted review
Rated 5 out of 5 stars

Awesome Shoes!

I got the shoes immediately and they are super comfortable and look great!!! I recommend them to all my friends :)

29 September 2022
Unprompted review
Rated 5 out of 5 stars

Styles for every occasion

Over the past three years I have purchased five different designs of San Matin trainers. All have been extremely comfortable and stylish. I have always found the organisation to be very helpful and quick to respond. I unreservedly recommend them to everyone.

27 September 2022
Unprompted review
Rated 4 out of 5 stars

Satisfied

I was awaiting a refund which was delayed. I have now received an explanation and full refund. Sans Matin have apologised, to my complete satisfaction. Thank you

6 August 2022
Unprompted review

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