Reply from Sanova Sanitair
Fijn om te horen dat de levering snel was en dat het product naar wens is. Dank je wel voor je vertrouwen! 🙌
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Company details
Written by the company
Sanova is jouw partner in sanitair. Bij Sanova combineren we stijl, functionaliteit en kwaliteit om jouw badkamer naar een hoger niveau te tillen. We bieden innovatieve en duurzame sanitaire producten die moeiteloos zorgen voor een strak en schoon resultaat. Met oog voor design en gebruiksgemak streven we naar de beste ervaring voor onze klanten.
Contact info
Parelweg 11, 1812RS, Alkmaar, Netherlands
- info@sanova-sanitair.nl
- sanova-sanitair.nl
4.6
Excellent
358 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought the douche wisser in Nov.2025…
Bought the douche wisser in Nov.2025 the extension handel broke,a new one was replaced within 2 days.
Excellent service!Good product,no regrets purchasing this product.Delivery was fast.
13 March 2026
Unprompted review
Reply from Sanova Sanitair
Wat fijn om te horen dat alles zo snel geregeld werd en dat je blij bent met je aankoop! 😊 Goed om te weten dat de levering ook vlot was en dat het product bevalt.
It works like magic I super love it
It works like magic I super love it! so recommended!👌😍
7 March 2026
Unprompted review
Reply from Sanova Sanitair
So glad you’re enjoying it! 🙂 Happy to hear it works so well and that you recommend it! 👌
Reply from Sanova Sanitair
Thank you for your review! We're glad to hear that you're satisfied with the quick delivery, service, and quality. We appreciate your feedback about the price and will take it into consideration.
Reply from Sanova Sanitair
Thank you Peter, glad to hear that the delivery and product are on point.
Reply from Sanova Sanitair
Thank you Dunya! We appreciate the good words about our brand and service.
Excellent Customer Service
This Dutch company knows what customer service means. Within no time the problem was solved.
Jan Timmer previous CEO Philips Electronics ever stated “ Customer Service is a Job of the Heart ❤️ “
1 October 2025
Unprompted review
Reply from Sanova Sanitair
Hi Tim, thank you so much for your wonderful words! We truly appreciate your kind feedback and couldn’t agree more with that beautiful quote. Customer service really is a job of the heart. We’re very glad we could help you quickly and that you’re satisfied with our service. Thanks again for sharing your experience! Team Sanova Sanitair
Although the first product (sweep with…
Although the first product (sweep with telescope arm) broke within 2 weeks, the excellent support desk sent me a new one after checking the product number of the first one.
16 October 2025
Unprompted review
Reply from Sanova Sanitair
Hi Scott, thank you for your review and your kind words! Thank you! Kind regards, Team Sanova
Excellent customer service
4 September 2025
Unprompted review
Reply from Sanova Sanitair
Hi Xander! Dank je wel voor de hoge waardering en fijn dat je onze klantenservice waardeert! We wensen je veel plezier met je aankoop!
The best service ever
The best service ever! Fast friendly and efficient what more can a customer ask for.
I only required a replacement 6mm detachable comb for my trimmmer but to my surprise received a complete new adjustable beard trimmer! Unbelievable!!!
10 July 2025
Unprompted review
Reply from Sanova Sanitair
Thank you so much for your kind words! 😊 We’re really happy to hear you’re so pleased with the service. We always try to go the extra mile, and it’s great to know that the surprise with the new beard trimmer was such a positive one. Enjoy using it! 💈✂️
Abby van Klantenservice Sanova
Top service!
Our order broke down after only a few days of use. But we immediately received a new version. What a service!
21 June 2025
Unprompted review
Reply from Sanova Sanitair
Bedankt voor je feedback! Vervelend dat het product zo snel kapot ging, maar fijn om te horen dat de service goed en snel was. We hopen dat de nieuwe douchewisser wél lang meegaat. Veel plezier ermee! 🚿😊
Reply from Sanova Sanitair
Thank you for your kind review! Great to hear the ordering process was smooth and that you're happy with the product. Enjoy using it!
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