While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Sandy Leaf Farm sells unique, affordable and high quality make at home kits. We're famous for our cheese kits but we've got loads of other cool kits too!
United Kingdom
3.0
14 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service to resolve the issue I had with my gin making kit from Ben. Once he picked up my mail and understood my issue, an open sachet and missing scoop, I was sent a whole replacement kit the following day. My faith in the brand is restored by this gesture. Coming from a service industry, brand loyalty is hugely important to customer retention, you’ve won me today!
I received a Kintsugi repair kit as a Christmas gift. I was confused about the glue tubes - there were two, attached, apparently both the same. I followed the instructions but of course with neither of them being the 'bonding glue' the pieces didn't stick! Reading another review I think there should have been four tubes of glue. The instructions mentioned 'the tube of glue' and then went on to say 'open the tube again'. Totally mystifying! I'm packaging them back together and awaiting a response from the company.
Following very prompt response to this, I cannot provide an invoice as it was a Christmas present from my son. I'll ask him to contact the seller, but in the meantime the date on the packaging is 07/2026. There is a bar code with the following code below: X002A14HHS. This has been stuck over an original bar code with the serial number 5 060698 710037. I could take a photograph but not sure how to send it to you! LATEST INFORMATION! The company has offered to replace the item in full, excellent service. They are looking into what went wrong, and working to put it right. FULL MARKS FOR CUSTOMER SERVICE!
Reply from Sandy Leaf Farm
Thank you for your review. Based on the contents you describe, this product was not supplied by us and does not match our current or recent Kintsugi repair kits.
The version you refer to, containing two identical glue tubes and different instructions, was discontinued over four years ago and is no longer manufactured, sold, or supported by Sandy Leaf Farm. All stock of that version was withdrawn and should not be in circulation.
We do not sell through eBay, and unfortunately kits of this type occasionally surface via unauthorised third-party sellers who acquire old or expired stock. In such cases, issues with missing components, expired materials, or confusing instructions are exactly the kinds of problems that can occur.
For clarity:
- Our current kits include the correct number and type of adhesives
- All components are in-date and quality checked
- Instructions have been revised and simplified for several years
We recommend that the purchaser contacts the seller they bought the item from for a refund, as the product was not purchased from us or through an authorised channel.
That said, if you would like us to confirm the batch or version you received, you are welcome to contact us at help@sandyleaffarm.com with photos of the contents and packaging.
Kind regards,
Ben
Sandy Leaf Farm
Received the Cheese making kit as a present, the recipe book is in complete so of no use at all, plus I item is missing.
Reply from Sandy Leaf Farm
Hello
Thanks for your review, and I’m really sorry to hear that your cheese making kit didn’t arrive as it should have.
We’ve recently taken over Sandy Leaf Farm, and we’re aware that under previous management, issues like incomplete kits and missing information were far too common. That’s not the standard we want to uphold, and we’re actively working to put things right.
A missing item and an incomplete recipe book are frustrating — especially when the kit was a gift. We'd love the chance to sort this out properly for you. If you could email us at help@sandyleaffarm.com, we’ll send you the missing item and a complete digital version of the recipe guide straight away.
Thanks again for flagging this — your feedback helps us get better.
Best wishes,
The Sandy Leaf Farm Team
Since writing the review below I have been contacted by the new owners of the company who could but have been more apologetic or more helpful. They have promised to make amends (excuse the pun) when I am able to take delivery of a replacement. When that comes I will write a separate review.
Original post :
I was given a Kintsugi repair kit as a gift. I This isn't something you use as soon as you're given it - the whole point of it is to use it to repair broken ceramic ware with this beautiful gold repair kit. Upon opening it I discovered that two of the four glue tubes were completely empty; the other two only half full. It took a long while for the company to answer my enquiry and then, after a few emails back and forth, the dialogue has just stopped. The customer service staff (who seemed to change with each message) asked me to provide a receipt - not possible as it was a gift, I replied. They then asked if I could do the unthinkable, and ask the person who gifted my the kit, if I could ask them for their receipt... I explained that this would be about as rude as possible. They bought this gift in good faith. How could I possibly say to them months later 'by the way, it didn't work but could you please let me have your receipt so that I can get a replacement'. I explained that this is simply not done. They would feel terrible. I would feel embarrassed. They would feel obliged to buy me another one...all of which would be terribly awkward. After this lack of customer support (and oddly, a request for a photograph of the item and details of my address) the dialogue ceased. I have no faith in this company at all.
Reply from Sandy Leaf Farm
Hello,
Thank you for your honest and detailed review — and I’m truly sorry for the experience you've had.
We’ve recently taken over Sandy Leaf Farm, and it’s clear that the level of customer support you received fell far short of what anyone should expect, especially with a gift that’s meant to be meaningful and thoughtful like a Kintsugi kit.
The way your enquiry was handled — slow replies, inconsistent communication, and an insensitive request for a gift receipt — simply isn't acceptable. We completely understand how uncomfortable and inappropriate it would have been to go back to the gift-giver. That shouldn’t have been asked of you.
We're now working hard to rebuild trust, starting with listening to feedback like yours. Please reach out to us at help@sandyleaffarm.com with your name and the details you’re comfortable sharing, and we’ll make this right — no receipt needed, just a genuine apology and a replacement sent out promptly.
Thanks again for taking the time to share your experience. We’re committed to doing better, every step of the way.
Best regards,
The Sandy Leaf Farm Team
DIY concrete planter kit a complete joke. What a waste of time, materials and money. Avoid!
Reply from Sandy Leaf Farm
Hello,
I'm really sorry to hear you had such a frustrating experience with the DIY concrete planter kit.
We've recently taken over Sandy Leaf Farm and are aware that, under previous management, some of the kits didn’t meet expectations. We’re working hard to improve both product quality and customer support — and feedback like yours is important to that process.
If you're open to it, we’d really like to make this right. Please reach out to us at help@sandyleaffarm.com and we’ll do our best to resolve things for you.
Thank you for taking the time to share your experience.
Best wishes,
The Sandy Leaf Farm Team
I emailed Sandy Leaf farm over 10 weeks ago and still no response despite chasing two more times!
All i wanted to know was did their ingredients contain Gluten? A simple question you would think but no response, as a Coeliac i have to be very careful so despite this i have no choice but to now bin the product!
If you are thinking about buying anything from this company think twice as it seems as soon as they have your money, they could not careless about you!
Reply from Sandy Leaf Farm
Hello,
I'm so sorry you've had this experience — especially when your question was not only simple but incredibly important.
We’ve recently taken over Sandy Leaf Farm and are fully aware that under previous management, customer service was unacceptably poor. That doesn’t make your experience any less frustrating, particularly given your need for clear and accurate information as a Coeliac.
You absolutely should have received a timely response — and the fact that you had to throw the product away is simply not okay. We’re now working hard to rebuild trust and fix the damage done, starting with better communication and accountability.
Please reach out to us at help@sandyleaffarm.com and we’ll provide a full allergen breakdown and offer a replacement or refund to make up for the product you lost.
Thanks again for highlighting this — we’re determined to do better.
Best wishes,
The Sandy Leaf Farm Team
Awful company. Ingredients missing and have tried to contact them multiple times via email, social media and phone. No response or call backs. Have had to throw away kit as it is useless. Stay well clear of this company, wish I had of seen reviews before ordering as would have gone somewhere else.
Reply from Sandy Leaf Farm
Hello,
I'm really sorry to hear about your experience — missing ingredients and no response despite multiple attempts to get in touch is incredibly frustrating, and absolutely not how things should be handled.
We’ve recently taken over Sandy Leaf Farm, and sadly, issues like yours were far too common under the previous management. That’s exactly what we’re here to fix.
If you're willing to give us a chance, please email help@sandyleaffarm.com and we’ll make it right — whether that’s a replacement kit or a refund. No runaround, just real support from our new team.
Thanks for your honest feedback — it helps us do better.
Best regards,
The Sandy Leaf Farm Team
My daughter ordered a gin making kit as a little gift for me.
When it arrived it was 3 months out of date & appeared to have been already opened.
I have emailed more than once, no acknowledgment or reply, I have tried calling, you just get the answer phone, I left a message, no response from their either.
Not at all impressed 😒
Reply from Sandy Leaf Farm
Hello,
I'm so sorry to hear this — a gift from your daughter should have been something special, not a disappointing experience with an out-of-date and possibly opened kit.
We’ve recently taken over Sandy Leaf Farm, and unfortunately, poor product checks and a complete lack of customer service were common before we stepped in. That’s exactly what we’re working to change.
We’d really appreciate the chance to make this right. Please drop us an email at help@sandyleaffarm.com, and we’ll get a fresh replacement sent out straight away — no hassle.
Thanks for your patience, and again, sincere apologies for the frustration this has caused.
Best wishes,
The Sandy Leaf Farm Team
Would give no stars if I could. I received my Kintsugi kit without the gold powder. Without this there is no point of using the kit. I’ve now written on their help page twice, emailed directly twice and sent a message on Messenger . I’ve telephoned both numbers. One has a recording saying it doesn’t take calls and the other one just rings out with no reply. For a company that purports to be a small company that “guarantees 100% success” this is very disappointing and frustrating. Hopefully someone from the company will read this and help me out.
Reply from Sandy Leaf Farm
Hello,
I’m really sorry you had this experience — receiving a Kintsugi kit with no gold powder is incredibly disappointing, especially when it’s the key part of the whole kit.
We’ve recently taken over Sandy Leaf Farm, and unfortunately, a lack of proper quality control and poor customer service like this were far too common before our time. That’s exactly what we’re here to change.
Thank you for your patience — and yes, we are reading this. Please email us at help@sandyleaffarm.com and we’ll send out a replacement gold powder right away, no questions asked.
We’re working hard to rebuild trust, one customer at a time — and we’d love the chance to put this right for you.
Best wishes,
The Sandy Leaf Farm Team
Bought multiple gin kits as gifts, they are always well received. When dealing with the company over a packaging issues they were extremely helpful and pleasant to deal with! Great customer service!
Fantastic customer service. Worked out a delivery problem with no issues.
Have just tried my very first home made gin. Yum. I will be coming back for more.
Reply from Sandy Leaf Farm
Thanks for leaving us a review, we're really pleased that you were happy with your experience. If you need any help with your kits we also offer a lifetime of email support via our Help Center.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
