I ordered a pair of Hermes Sandles for my brother’s birthday and was told it will arrive between 4-7 working days and thats why I ordered it to arrive on his special birthday till today way... See more
SANDS - LUXURY PERSONAL SHOPPING
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It has been weeks and i still have not received my item. I placed my orders within the current economic circumstances and dynamic, knowingly they still proceeded with taking my order and promised me... See more
The Sands Team is very responsive to all my queries. Very professional when dealing with clients. Gives update on your order in a timely manner. Deliver items on time , provide great options and make... See more
Company replied
Honestly, Sands has made my shopping experience so seamless. I ordered a Hermes B30 and I just received it. It came perfectly packaged, with the original invoice of the purchase as well, which was a r... See more
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Company details
Written by the company
Discover the epitome of Luxury in Men's & Women's Fashion at SANDS. Explore exquisite collections crafted to elevate your style.
Contact info
Breach of guidelines
True product best experience with them
True product best experience with them
Very quick delivery
Love you guys
21 November 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Always perfect service
Always perfect service, very trustful and always fast delivery.
See you at the next deal 💪🏼
12 November 2025
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Unprofessional and misleading.
My experience with sands has been nothing but a headache from start to finish. I was promised my order was in stock, which turned out to be completely untrue. When they finally admitted it wasn’t, they forced me to pick from a few options they chose, including a color I didn’t even like, and even that they weren’t able to source in the end. The whole process dragged on for over two and a half months, filled with broken promises and terrible communication. My wife called multiple times and they wouldn’t answer, but the moment we called from a different number, they picked up right away. On top of that, they took far longer than the promised 14 days to issue my refund. The entire experience was stressful, dishonest, and completely unprofessional. I would never recommend them to anyone.
25 October 2025
Unprompted review
⭐☆☆☆☆
⭐☆☆☆☆
Very disappointing experience with Sands UAE.
I placed an order (#7049) and when I requested a refund, the company completely failed to assist or take responsibility. I contacted Zbooni, the payment platform, and they clearly confirmed that they do not handle refunds, deliveries, or cancellations they only process payments.
This means Sands UAE is fully responsible for issuing the refund, yet they have ignored my request and have not resolved the issue.
This level of unprofessionalism and lack of customer care is unacceptable. If I do not receive my money back, I will proceed with a formal dispute through my bank and legal action.
I do not recommend this company at all — be very careful before ordering from them!
19 September 2025
Unprompted review
SCAM
SCAM
I made an order two months ago. Payment in advance, no guarantee. Now I am waiting to have my refund back for more than 14 days. I am writing almost daily and no action is done. The fact that I have to beg to get my money back is all but a luxury experience. I would recommend noone buys here. Worse shopping experience in my life
22 September 2025
Unprompted review
SCAMMERS - TERRIBLE EXPERIENCE
SCAMMERS! TERRIBLE EXPERIENCE! do not trust them. I placed my order on 18th October and was promised delivery within [7] days. It’s now been [8] days, and I still haven’t received anything. I’ve tried contacting customer support multiple times but received either no response or generic replies with no real update.
It’s very frustrating to pay for something and not receive it — especially when there’s zero accountability. Definitely not ordering from this website again unless they seriously improve their service.
28 October 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Truly unprofessional company
Truly pathetic company.
They take money for items when they don’t have them in stock and they know that they are unable to source them.
Then they won’t refund you for 4 weeks minimum.
You will follow up with them numerous times with no response on call or message.
I wouldn’t recommend them for anything. Unless you want your time and money wasted.
Also, I doubt the authenticity of the 5 star reviews which have recently started flooding in. Check un-prompted reviews - which are mainly 1 star.
Update: The customer services called me to ask if I can remove my review as they will refund the money. Again, as I said the company is truly unprofessional.
22 October 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear Chantal ,
Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration you've experienced with your recent order.
After reviewing our system, I would like to provide a detailed overview of your order.
Initially, we faced difficulties sourcing your item as it went out of stock. However, we later managed to secure it through one of our suppliers and promptly contacted you to inform you that delivery would take approximately 7 to 10 working days and you confirmed that you will receive the item.
Regrettably, we were informed today that the supplier has unexpectedly cancelled the order. We sincerely apologize for the inconvenience this has caused, although refunds typically require 7 to 14 working days to process, we expedited the refund to be done immediately by today as a gesture of goodwill in light of the situation, and we are pleased to note that you have confirmed receipt of the payment.
For your reference, please note that we have contacted you on multiple occasions to provide updates regarding your order:
September 29, 2025 (No response from your end)
October 3, 2025 (including four attempts, during which two attempts resulted in communication with you, and two attempt received no response.)
October 7, 2025 (resulted in communication with you)
October 20, 2025 (resulted in communication with you)
Today, October 22, 2025 (two attempts resulted in communication with you)
Once again, we deeply apologize for the inconvenience caused and appreciate your understanding throughout this process. Should you need any further assistance, please do not hesitate to reach out, we remain at your full disposal.
Warm regards,
The SANDS Team
The scarf I have ordered was quite nice…
The scarf I have ordered was quite nice one . I liked every bit of it . Packing was on top. And delivered at the right time . Thank you for the nice product. Will order again.
21 October 2025
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
The product was completely authentic, and their customer support was prompt and helpful
Great experience
21 October 2025
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
I have ordered a hand bag for my…
I have ordered a hand bag for my mother’s birthday from SANDS. It was a last minute purchase and I honestly thought the bag might not arrive on time. But SANDS actually managed to deliver the product super quick and it made my day. The customer service these guys provide is incredible. I requested them to put a note along with the product and it was heartwarming.
These guys are my go to shoppers for luxury brands.
21 October 2025
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
DO NOT ORDER FROM THEM.
DO NOT ORDER FROM THEM.
Ordered over a month ago and still haven't received my order. Customer service is of no help. Just promising different delivery dates but just empty promises.
Worst experience I've had so far!
20 October 2025
Unprompted review
Amazing experience
Amazing experience! The company is super professional and very responsive. Fast delivery, excellent communication, and top-quality products. I highly recommend them!
17 October 2025
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Not trust worthy
Not trust worthy , after agreeing that the product to be shipped specifically with DHL, without my consent they claim to ship it with another company called smsa which is i believe its fake and they do not operate in Kuwait , over one week im trying to reach this shipping company without any luck, after contacting Sands why they didn't ship via DHL they are ignoring me . Order #7393
10 October 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Good Evening Mr.AlShamali,
I'm so sorry for this inconvenience.
As I can see in our system, the order is under this status : SHIPMENT ARRIVED AT DESTINATION COUNTRY - UNDER CLEARANCE PROCESS".
The tracking number is 291521343631.
It was shipped through SMSA due to some recent issues with DHL, who's delaying orders for customs reasons.
Thanks a lot for your understanding.
GOOD it's cheap :D
17 October 2025
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Good customer service and friendly…
Good customer service and friendly personal shopper . Nour was amazing
16 October 2025
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
I've ordered from Sands a few times now…
I've ordered from Sands a few times now and they're amazing and very reliable. Huge shoutout to Nour! She always manages to find exactly what I'm looking for and makes everything so simple. Couldn't recommend them more.
16 October 2025
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
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