Sandisk Reviews 

I bought a 1TB WD Red SN700 they sent me a package and when I opened it, the box inside the package was already opened. They probably sent me some defective junk that some other customer sent back. Garbage company AVOID AT ALL COSTS.

Purchased Western Digital SSD drive to replace existing HDD in my laptop. Choose WD as it indicated free cloning software was available. Purchased disk enclosure which allows the drive to be accessed via USB port. Downloaded and installed the software (Acronis). The software would only work if it detected a WD drive present. The software failed to see the USB drive as being Western Digital. Googled the problem and discovered behavior had been encountered by numerous other users. Also found “To solve this, you can contact WD support to download a special .exe file.”. Accessed WD website for support and to get the executable. Webpage indicated that as of February 2025 the Western Digital SSD drives are now supported by SanDisk. Opened support case on SanDisk website “Acronis software does not see the WD Blue SA510 connected using USB enclosure.". Response from SanDisk included links to download and install Acronis software (should have been apparent this had already been done). The email response included “Also, SanDisk does not recommend connecting the internal SSD with an enclosure as we recommend connecting the internal SSD with the Motherboard directly”. The response is a bit absurd given the intent is to migrate from an existing HHD drive to the new SSD. The point of purchasing a drive that comes with cloning software should have made this evident. Looked SanDisk up on trustpilot.com to see if the support (or rather lack thereof) was common. They had 1.6 rating on a 5-star scale. Might be that those satisfied with SanDisk support are not as likely to enter a review. I was able to complete the migration using different cloning software however was disappointed with SanDisk support.

Lies. You buy a 32GB drive and they don't give you access to 4GB of that drive! Trying to transfer a file and I now need to go get another drive for the sake of 444MB! Which would have been well under if you were actually given the storage it advertised. They should say on the box what the actual useable space is

Received email 13th Oct to say product in stock so ordered straight away 5 days later no delivery and tracking shows processing ? Contacted customer services leaving knowing less than before just asknif i want a refund ? Can not recommend very poor service

No Instructions. Website only wants to sell you more stuff. Totally worthless

I bought 2x WD7100 SSD's and recived 1x WD7100 and 1x 125gb SD card, I have had a dispute open for the wrongly sent item for a month now and now have decided to get my credit card company involved as they are clearly not doing anything. unfortunatly I should of look at the reviews here before I used them but I thought a big company like Sandisk was safe to use. Live and learn!!!!

Should be called Scamdisk! Orders 2 Extreme Pro 256GB SD Cards and received one. Disputed it with them 3 times and they said “we escalated this to the highest priority” and determined you received both cards. This is a bold faced lie. There is a reason this company has a 1.7 trust pilot rating. Will NEVER buy from them again.

This has been one of the worst customer service experiences I’ve ever had.

I ordered a SanDisk Extreme 256 GB microSDXC card (Order placed 5 Sept 2025). UPS tracking kept changing the delivery date every single day, and after more than 10 days the item still hadn’t arrived. Clearly the package was lost.

When I contacted SanDisk support, instead of fixing the problem, I was told I would have to wait up to 10 more business days for UPS to “investigate.” I asked for a replacement to be shipped immediately, but was told I would have to pay for a second order myself and only maybe get refunded for the missing package later.

This is outrageous. A company like SanDisk should take responsibility when their logistics partner loses an item. Instead, they pushed the burden onto me — the paying customer — with no urgency, no accountability, and zero concern for the fact that I needed the card immediately.

At this point I have neither the product I paid for, nor any confidence in SanDisk’s willingness to resolve issues. The message I received loud and clear is: if your package goes missing, tough luck, pay us again and wait indefinitely.

Absolutely unacceptable. I will never buy directly from SanDisk again and strongly warn others to avoid their online store.

Surprised to see such a bad rating for Sandisk. My sd failed after 6 years. They changed it and sent a new one without hassle.
Very good customer service.

I have just paid £85.00 for a rekordbox usb stick and was sent an empty box.
When I complained I was told that after they're investigation
they would not send the item nore refund my money.
I am taking this further starting with my bank to hopefully get this resolved.
But please be warned DO NOT BUY FROM THIS COMPANY!!
They will take your money and send you an empty box!!
Then tell you there's nothing you can do about it!!
Horrendous behaivour from a well known company such as this!

Paid £499.95 for an external hard drive, but it kept intermittently disconnecting. Tried three new cables, still no good. Sent back to Sandisk, asked for a refund, but they refused and sent out another disk. Same result. They flatly refuse to refund, despite my statutory rights to claim a refund. The service is disgusting; they really don't care. DO NOT BUY from this company. They only offer a 30-day warranty on their products, and sometimes faults don't always appear until the item has been used a few times.

Three weeks ago I bought a M.2 SSD from the Sandisk website. It was delivered to me by UPS in 2 days which is very fast in my opinion. Unfortunately the moment it arrived it turned out I didn`t need the product anymore (long story).

After reading many negative reviews here I was hesitated to send the product back to Sandisk. However I know that Sandisk is a big well known company so I decided to take the risk.

Filling in a return request was very simple and I received the return lable in my e-mail within seconds. After bringing the package to a UPS Access Point the tracking showed that it reached its destination in 3 days. Two days later I already received a credit memo from Sandisk in my e-mail that I would get the money back. Yesterday they paid me back the full price so I am very happy with their service.

Absolutely horrible customer service. I bought a Sandisk Pro Blade 2 TB drive and it broke within 10 days. I sent it in to Sandisk to get a quick replacement and it took 20 days for them to send me the wrong product which was addressed to an entirely different customer in New york. So I call in to try to fix the situation and weeks later they still havent sent me the correct product or even tried to fix this situation. I had to go out of my way to ride one hour by bike to ship back the SDD which they incorrectly sent me, and then they did nothing to fix the problem. I have called them everyday for 14 days and they have lied repeatedly on the phone about fixing this problem. I've spent over 8 hours on the phone, unpaid time, trying to get them to send me the drive that I legally own and they are obligated by warranty to replace, back to me. At this point it seems they are running a fraudulent operation stealing customer's products. They are the ones that made a mistake in sending me another customers product with my shipping label. And it is their responsibility to fix their mistake as quickly as possible, but they are repeatedly lied on the phone and they have done nothing to fix this situation after over 1 month from sending in my broken and corrupt problade drive in to get a replacement. I'm not even talking about how upset I was to purchase a PRO drive and to lose all my video work from 10 days of shooting. This experience is by far the worst in my life in regards to customer service. I will never ever buy a sandisk product again and I will go out of my way to tell as many people as I can just how horrible this company is and they don't deserve to exists. What a joke of an "American" company. It's like the leadership at Sandisk could care less about service or quality.

Appalling customer service. Order placed and no order confirmation received - contacted online chat the next day who couldn't provide evidence order had been received but also declined to process refund for the non-existent order. Paypal claim raised successfully.

Product (xbox expansion card) works well, but shipping took far longer than it was supposed to (nearly had to give up and demand a refund), and the included xbox game pass membership code didn't work at all.

I bought a 2 pack, USB flash drives that (allegedly) were password protected. I have used this type item from many vendors for years. These were just flash drives with an 'Install SanDisk Software' icon. I clicked it thinking (like the other 15 I've used in my life) it would walk through the set up, make a password and a quick intro. Apparently with SanDisk this is not the case. I was sent to a website with 8 different software downloads. OK, which of the 8 is for this SPECIFIC product/ IDK, and neither did the website. OK, I read the info, the only one that mentioned the specific item I bought was actually a recover download. Don't need it because I am unable to use your product. Next I attempted their Chat to be sent to an equally unclear YouTube site. So I sent an email. AN auto reply said we'' get back to you in 48 hours. A few hours later I was informed via email that "A support account has been created for you". Wow, I had a SIMPLE QUESTION, what software is needed for your product that I purchased. I am an hour of wasted time into this and these people think I want or need or am willing to make ANOTHER useless account at a company I will interact with 1 time every 10 or 20 years? I did not nor will it ever happen. I will return this opened package (items unused) to Amazon. Luckily SanDIsk does not need me nor do I need them. I tidbit of actually acting like you had any respect for my time would have gotten this company a customer but apparently they can not be bothered. Great work SanDIsk, I couldn't help notice how low your customer reviews are. Keep up the incompetent work. Update 7/29, SanDIsk answered me from a non-monitored email so I could not reply. The person said, the software is on the drive and does not have to be downloaded. Really? I have been using computers for 30 years. I can actually open the 3 files on the usb drive and check everything to determine the software IS NOT ON THE DRIVE. If I cared I could actually start this process again. I could waste more of my time to get to a place that I am unable to get help or even discuss the problem electronically. Nothing like a company that respects their customers on a level like a dogs poop. DO NOT BUY ANYTHING FROM THESE BOZOS!!!!!!!!!!!!!!!!!!

do not ever rely on their storage if you don't want to loose it all

A good company for pen drive SST herpes and other portable storage

USA: Today is 7/4/2025 and since 6/12/2025 I've been told that they were just waiting for a printing label?

My Advanced RMA was approved, I paid for it, and the replacement is not shipped, and MSI is not responding to a new support ticket I created with the question of shipping date.

Because I paid fees and did not receive product, I will initiate a credit card charge back and file complaints with FTC/AG so others understand about their support execution.

Bought an 8tb ssd, brand new two weeks later has a fault, the clocking on it was 4-6 times powered and less than 20min time powered. For an item which is £700, I thought sandisk will take this seriously, I sent it off for a repair which took two weeks they sent a brand new one back via UPS. The tracking number a few days before arriving showed the package had unpaid fees of £70 I contacted the support team they said we’ll sort it out, you don’t need to pay. UPS tries to deliver 3 times and each time they said the fee hasn’t been paid so will return tomorrow, each try I contacted customer service which “urgently” is try to resolve this. On the final day I pay the UPS fee as I needed the item and Sandisk said they would refund me.

It’s now been 2 months with 15 emails back and forth “ we are trying to contact ups and get this resolved”

Absolute joke, they have a transaction number receipt and everything needed to show I paid this fee and was promised a refund.

I work in a tech shop and will never be recommending these products or even company to another soul.