Sandbag Reviews 1,028

Pre-ordered an item in their shop and after a failed delivery it got returned to sender. I desperately turned to customer service as soon as I noticed something was off about the delivery since I really wanted the item, for which I have been waiting for for months by that point and which was sold out on the site. I told them what happened and politely asked them to re-send it to me which was declined a few days later without further attempts to solve the issue. I got the refund quickly but I am - to this day - very upset that the item - which upon being returned was technically still available and reserved for me, couldn't have been simply re-sent. My last two mails regarding the issue were never replied to by the helpdesk-team which forced me to accept a situation that could've been solved and would've made me a happy customer instead of someone who will remember and avoid this store in the future.

I needed to cancel an order and it was a very smooth process, I just filled out a simple form and it and they got back to me immediately. Lovely!

I recently ordered three items from the Pulp online store. Two items arrived successfully, but my third item was missing. I reached out to Sandbag and received a quick response. They apologized for the error and corrected the mistake immediately. They shipped my missing item free of charge. Wonderful, fast, and courteous service. Maddy from Sandbag assisted me in correcting the error and I sincerely appreciate her help. A great experience!

I did not get my order to Austria. The parcel Service failed ;-)
But I have to say Thank you for your efforts, Louise at your helpdesk.
I could get my payment back, so I can try my order again

The customer service was exceptional, my faulty disc was replaced immediately, unfortunately the replacement isn't much better, it doesn't jump but it has lots of very annoying clicks on it.

The sandbag merch support team handled my concern quickly and with complete professionalism. Clear communication, friendly tone, and they solved the issue without any hassle. Couldn’t have asked for better support.

The vendor accidentally sent the wrong item. Sandbag customer service was very responsive and quickly resolved the issue.

I received a reply with a solution to my problem in less than 24 hours

The fast response to an enquiry.

My original vinyl arrived damaged from shipping. When I contacted you about that, you were so nice and offered to send me a replacement vinyl. I really appreciate that especially since it’s being shipped from overseas. That was above and beyond kind of you.

I had such a wonderful experience, they are so polite and helpful.
And the store itself is easy to buy and so clear.

Every time I deal with Sandbag customer service I get a run around. They never have the info on my items that get delayed for months and they never send shipping confirmation so I can be prepared for the package to arrive. This time I received a damaged item and get nothing but run around from from them.

I received an immediate response to my inquiry.

I ordered 4 items, three turned up. Whilst being concerned at this, fixing it was easy. Asking for help, receiving help and getting the problem solved was easier than expected. Special thanks to Maddy, on the customer service team.

This company has to be a scam
Ordered a faithless splatter vinyl and tee shirts in June for release on Sept 5
Still no tee or vinyl
No response from message on phone
No response to 2 messages on the online form
No response to three emails sent
Terrible
Have called 10 times now no response for a company whose customer service is open 9-10pm shocking please avoid like the plague

I was provided great customer service when I reached out for help changing my shipping address for an order. The associate Louise was very caring and thoughtful of my experience as a customer and was able to assist me with my concerns answer my questions with clarity.

Very prompt customer service
My faulty T-shirt was received within 5 days of initial contact

Friendly and helped without having to follow up again. 10/10

thanks Louise

When I made request to change delivery address, my request was sorted out within a few days. Email said that the representative will contact me within a day but as they are busy too it took a bit longer. At least I didn't had to fill in any forms after waiting. As per information given in a first email from them I will use adresas change form. If there's a next time.

I unfortunately had to cancel my order due to personal reasons and the team was very helpful. They refunded me no questions asked and very quick too!