Samsung Repair Reviews 

They turned up on time he was very friendly helpful he fixed my phone all at my address excellent service

I have a Galaxy Z Flip 6 cell phone. I have had it for more than a year when the screens went black. I took the phone to my carrier. who sent me to The Samsung Experience Store to have it repaired for free.
They have now had my phone 10 days and I have got nothing but excuses as to why they won't just replace the phone I have been using Samsung Galaxy phones since the S8 model.
I do not see myself buying another Samsung product after this experience. The worst part has been the lack of communication with the store.
If you call the store directly the call goes to voicemail, where the mailbox mis full and no one answers the phone. I have also been given personal phone numbers of 2 different managers, yet theyt wont answer these phones or return a message ifm you can even leave one.

Great communication. Technician was exemplary and so user friendly

Drama. One question do they can switch my protection screen and for answer I heard they need check my phone first 😐 (what is mean? Passwords left also?) so I need an appointment and still without answer do they can change my phone screen and how long this is taken. Drama

Very easy to organise.
Stephen (technician ) arrived early but had rung beforehand.
Quick repair no issues .
Would recommend

The phone screen was cracked but still working so I paid £169 for a new screen. They came to fix it and 30 mins later came back with a broken phone and said the frame had a dint and that broke the new screen so now I would have to pay an extra £99 for a new frame too, the phone is currently on sale for £254 which is less than the repairs. They said they will charge me £59 for a call out even if I don't get the phone fixed again and left me with the cracked screen hanging off the phone.

Deeply disappointed by Samsung repair process!

Sent a Galaxy S23 Ultra in due to serious overheating issues and a visible display anomaly under the glass, at the edge of the display boarder. The phone was never mis-handled or damaged.
Instead of investigating the overheating issue, Samsung voided my warranty based on this cosmetic delamination effect as "user damage" and stated this claim was factual damage despite this being present from new and officially publicly stated by Samsung themselves, as a a harmless manufacturing quirk that occurs in the manufacturing process. They have a dedicated website page on it. As well as many other online sources discussing the topic and user reports.

The repair centre even provided me photo evidence of the "damaged delaminated display" effect to back up their claim of user damage. Which perfectly matches Samsung's own images of this "harmless" effect, as well as many other users images and credible hardware sources providing pictures and statements on it.

The repair centre stated they couldn't investigate to identify the fault or internal damages because this delamination effect voids my warranty, yet they informed me I would receive a quote for repair costs shortly, so they can somehow provide this without inspecting the phone.

The phone was never diagnosed and no technical inspection on the overheating was performed, I was left with no support, no safety assessment and a chargeable repair quote based on assumption.

Extremely disappointed by the lack of transparency, inconsistency and refusal to take responsibility for a likely manufacturing fault and potentially dangerous one at that, dismissed through a retroactive misapplication of blame despite this visual artefact being a published manufacturing issue by Samsung itself as well as many other credible sources.
My time with Samsung as a customer and product user has ended.

I got an appointment that was too late in the day to suit me. I called in the morning, told them and was contacted by the technician who managed to get to me 3 hours earlier. When he arrived he was polite and did a great repair quickly and efficiently.

Very professional service by thr engineer.
Arrived on time .

After a week, email informed it's not under warranty without giving details or picture evidence, but only a call number. After 3 people and 50mins, they gave LCD is broken and not under warranty. They should've mention it/send payment link instead of frustrating 50min of waiting.
I see other reviews on how post fix - touch screen is not working properly, so I am worries whether I wasted $400 and 3 weeks. After using Samsung for entire life, seriously considering changing to a different provider.

When my Samsung S20 Ultra's screen started going green and white, I opted for the service at samsungrepair.com and at first I was apprehensive about it because of the price and the overall 3.9/5 stars on Trustpilot at the time. But when I checked some of the 1 Star reviews, there were a lot of them talking about their washing machines or dishwashers at Samsung Service centers which this is not.

I got a booking for a slot 2 days from the date I booked and they sent and email and a text confirming the time slot the evening before the date. The technician was going to be about an hour early so she called us to heck if it is fine instead of showing up out of the blue which was nice. She was very polite, friendly, professional and my screen was repaired in under an hour to a high standard.

I am currently charging my phone battery to full since replacing the screen comes with a new battery in their service. Overall it was 100% worth the price I paid.

Fantastic facility and seamless! Really should promote this more as value for money and the small tech shops really rip people off nowadays. The boy who came was brand new, proper professional and pleasant to talk to will definitely use again, hope I don't need to bit piece of mind knowing it's there if I do.

Guy come on time and done a brilliant job fixing phone ,First class service and polite.Thank you and will not hesitate to use this service again in the future.Full screen change on galaxy flip 6 and he changed battery.

I buy my phones outright and having destroyed my screen when dropping it face down onto a nail the prospect of spending £1,200 on a Samsung S25 Ultra was unwelcome compared to less than £300 for a new screen and battery on my S21 Ultra.

The booking service was excellent allowing an appointment to be made within two days. The engineer arrived as expected and completed the works in less than 1 hour.

Technician was right on time we, extremely polite and helpful, and did an excellent job.

34 inch monitor with curved screen coming de-bonded from case. Agreed to a warranty fix. On return the monitor case had not actually been clipped back together in multiple areas. The new screen fitted is faulty and has lines/ flickering. There is no way this repair was tested or inspected based on condition I received it back in. Avoid GXO/Samsung Repair Care Warwick repair centre if at all possible.

I booked a replacement battery for my phone online and selected a convenient date for me. I was kept informed about the booking and was sent reminders via email and text. The engineer arrived exactly on time. He was friendly and professional and came with a mobile workshop in the van. He replaced my phone battery (genuine Samsung battery) and tested it thoroughly before returning it to me as good as new! There are many mobile phone repair shops around, but this service was convenient, efficient, professional and was competitively priced. I would recommend this service.

Excellent service. Engineer arrived on time, qas polite & friensly and completed the job perfectly. Very happy and would recommend.

Super slick website, easy to navigate, great availability and transparent pricing.

Engineer arrived early, had a friendly manner and explained the process clearly.

Great communication throughout the process.

This is how all phone repairs should be carried out !

I'm hoping I don't need the service again any time soon but would highly recommend to everyone else.

Bought a new Z Fold 6 in September. Inner screen went bad and needed to be fixed/repaired. No one has parts to fix phone. Took 4 days for anyone to actually help me. This is a business phone and we have several and paid a LOT of F-ing money for them. So begins the run around. It is under manufacture warranty, but no one can fix it, not even Samsung repair center could fix it. They said 206 back order parts are months out. Samsung care plus which we pay for will not help me because it's not damaged outside of warranty. So now I have a $2000 brick. After complaining for days, they finally said to lie about it being broken and file a claim with the care plus warranty. Had to pay $100.00 just to get that. And still have not received my replacement phone. Not to mention the fact that I could not speak with anyone who can speak English properly. WTF? Why are we as consumers putting up with this? Is there any group that can stop this horrible treatment to customers?