Company offers option to choose chocolate selection which was a first for me. Chocolates were a work of art, arrived as expected in perfect condition. These were a gift and I haven’t had feedback on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thought i’d take a risk & buy online (dont buy edibles online 😬) well it was a risk worth taking. beautiful dark chocolates. Taste amazing and the presentation is stunning. My wife & daughter loved t... See more
Company replied
My parents are looking for an alternative to Hotel Chocolat since their announcement they were being bought up by Mars. So I bought a selection box to start the hunt for an alternative provider and th... See more
Company replied
Have ordered from Sam Joseph a few times now and always been very pleased with the service and the chocolates. The milk chocolate honeycomb is one of my favourites! I also love to call in on them in... See more
Company replied
Company details
Written by the company
You can find us at Market house in Altrincham. We make and bake everything on site daily, our kitchen is open planed so you can see us making all our products when visiting the shop. You can buy online and have your order delivered to you or choose to pick up from our Altrincham shop. Started in 2014, Market house is the beating heart of Altrincham and is where we set up shop for the first time. Selling all things Chocolate including Truffles and Bars, along with some other sweet treats too like Ice Creams, Macarons, Tarts and Desserts.
Contact info
United Kingdom
- samjosephchocolates.co.uk
4.7
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sam Joseph chocolates
Thank you for the great feedback! We're so glad you enjoyed our chocolate and that it arrived quickly.
Bought as a gift
Bought as a gift. Usually buy Hotel Chocolate but these are the new favourite. Prompt delivery.
22 July 2024
Reply from Sam Joseph chocolates
That's fantastic to hear! We're so pleased your gift was a hit and that our chocolates have become a new favourite. We appreciate you choosing us, and we're glad the delivery was prompt.
It’s dangerously delicious
It’s dangerously delicious! Large chunks of deliciousness. Impossible to break off a tiny bit as a taste. Too good and addictive.
22 July 2024
Reply from Sam Joseph chocolates
That's brilliant to hear! We're chuffed you think they're so delicious. We know it can be hard to resist just having a little bit – they're rather moreish, aren't they? We're glad you're enjoying them!
Much too sweet!
21 July 2024
Reply from Sam Joseph chocolates
Thanks for your feedback! We appreciate you sharing your thoughts on our Blonde Chocolate Popcorn Clusters. Some people do find the blonde chocolate quite sweet. If that's the case, we'd recommend giving our Dark Chocolate Popcorn Clusters a try. The dark chocolate provides a lovely balance and a less sweet experience.
I bought some chocolates for my brother…
I bought some chocolates for my brother in law birthday who loves dark chocolate and he absolutely loved them and my sister.
4 July 2024
Reply from Sam Joseph chocolates
That's brilliant! We're so glad your brother-in-law and sister enjoyed the dark chocolates. Thanks for letting us know
Great customer service and fast…
Great customer service and fast dispatch, thank you. The whole ordering process was very easy
2 June 2024
Reply from Sam Joseph chocolates
You're welcome! We're so glad you had a smooth ordering experience and that you were happy with our service and dispatch. Thanks for the great feedback
Delicious, great taste, very moreish
I ordered the double chocolate brownies and chocolate covered honey comb - all delicious
22 May 2024
Reply from Sam Joseph chocolates
Dear Lynn, We're so happy to hear you found our double chocolate brownies and chocolate honeycomb 'delicious' and 'very moreish' - that's exactly what we strive for! We use high-quality chocolate and fresh ingredients, and it sounds like it paid off. Thanks for choosing us, and we hope to see you back soon!
Team Sam Joseph chocolates
Quick delivery and good communication…
Quick delivery and good communication when 1 item was out of stock, packaged well, only tried 1 item as rest are for a gift and what l tried was delicious and great quality
20 January 2024
Reply from Sam Joseph chocolates
Dear Jas,
Thank you for your detailed review! We appreciate your feedback on all aspects of your experience with Sam Joseph Chocolates.
We're happy to hear you received your order quickly and that we were able to communicate effectively when an item was out of stock. We understand the importance of clear communication and strive to keep our customers informed throughout the ordering process.
We're also thrilled that you enjoyed the deliciousness and quality of the chocolates you tried, and that the packaging ensured their safe arrival. It's always rewarding to know our efforts translate into a positive experience for our customers.
We hope the gift recipients enjoy the chocolates as much as you did!
Thank you again for choosing Sam Joseph Chocolates. We look forward to serving you again in the future.
Sincerely,
The team at Sam Joseph Chocolates
Absolutely amazing chocolate and super…
Absolutely amazing chocolate and super fast delivery...
Cannot recommend enough.
2 January 2024
Reply from Sam Joseph chocolates
Dear Anna,
We're delighted to hear your review of our chocolates! Your words, "absolutely amazing chocolate and super fast delivery," truly brighten our day. It means the world to us that you enjoyed the taste and appreciate our prompt service.
At Sam Joseph Chocolates, we strive to create the most delicious and satisfying chocolate experiences possible. Your recommendation means a lot, and we encourage you to share your enthusiasm with others who share your love for exceptional chocolate.
Thank you again for taking the time to write your review. We look forward to exceeding your expectations again in the future!
Sincerely,
The team at Sam Joseph Chocolates
My parents are looking for an alternative to Hotel Chocolat
My parents are looking for an alternative to Hotel Chocolat since their announcement they were being bought up by Mars. So I bought a selection box to start the hunt for an alternative provider and these went down very well! Great products, swift delivery. Thank you so much!
28 December 2023
Unprompted review
Reply from Sam Joseph chocolates
Dear Claudia,
Thank you so much for choosing Sam Joseph Chocolates and for leaving such a delightful review! We're incredibly happy to hear that our chocolates went down well with your parents.
We understand their desire to find an alternative after the Mars acquisition, and we're honored to be considered in their search. At Sam Joseph Chocolates, we take pride in using high-quality ingredients and crafting luxurious, handmade chocolates with passion.
We're thrilled that our swift delivery and great products impressed you, and we hope your parents found a delicious alternative in Sam Joseph Chocolates. We encourage them to explore our wider selection, and we're confident they'll find even more favorites.
Thank you again for your review, Claudie. We look forward to serving you and your family again soon!
Sincerely,
The team at Sam Joseph Chocolates
Great service & prompt delivery
Great service & prompt delivery. Bought as a present so not tasted but look yummy
10 December 2023
Reply from Sam Joseph chocolates
Dear Irene,
Thank you so much for your review! We're thrilled to hear that you were impressed with our service and delivery speed.
While we understand you haven't personally tried the chocolates as they were a gift, it's fantastic to hear that they look delicious! We put our heart and soul into crafting each piece, and beautiful presentation is just the beginning.
We hope the recipient enjoys the chocolates thoroughly! If you have the chance to hear their thoughts, we'd love to know what they think.
Thank you again for choosing Sam Joseph Chocolates, and we wish you well.
Sincerely,
The team at Sam Joseph Chocolates
As this was a gift I can only say my…
As this was a gift I can only say my sister was over the moon with her advent. Calendar …..she hasn’t given me any so they must be delightful
1 December 2023
Unprompted review
Reply from Sam Joseph chocolates
Dear Lynn,
Thank you for taking the time to leave a review! We're delighted to hear your sister was over the moon with her Sam Joseph Chocolates advent calendar!
While we understand it's hard to personally vouch for the taste when it was a gift, her reaction tells us everything we need to know.
We put our passion into every piece, and it means the world to us knowing they bring joy to our customers. Thanks for choosing Sam Joseph Chocolates, and we wish your sister a very happy holiday season!
Sincerely,
The team at Sam Joseph Chocolates
Reply from Sam Joseph chocolates
Dear Ashley,
Thank you so much for the kind words about our chocolates! We're thrilled to hear that you enjoyed them and appreciate the positive feedback on our delivery speed.
At Sam Joseph Chocolates, we take pride in using the finest ingredients and creating delicious handmade treats. Hearing that we delivered a sweet experience makes our day!
We are always striving to improve, so if you have any further thoughts or suggestions, please don't hesitate to share them.
Thank you again for your review, and we hope to continue satisfying your chocolate cravings in the future!
Sincerely,
The team at Sam Joseph Chocolates
Great Chocolates dispatched promptly
Have ordered from Sam Joseph a few times now and always been very pleased with the service and the chocolates. The milk chocolate honeycomb is one of my favourites! I also love to call in on them in the Market Hall in Altrincham when I’m visiting my family. Highly recommended.
5 October 2023
Reply from Sam Joseph chocolates
Hi, H Evans, Thank you so much for being a valued customer and for taking the time to share your positive experiences with us! We're delighted to hear that you've enjoyed our chocolates and the service. The milk chocolate honeycomb is indeed a favorite among many, and we're thrilled it's one of yours too. We always look forward to welcoming you in person at our Altrincham Market Hall location when you're visiting your family. Your recommendation means a lot to us, and we appreciate your continued support. If there's anything specific you love or if you ever have any suggestions, we'd love to hear more. Thanks again, and we can't wait to serve you on your next visit!
Reply from Sam Joseph chocolates
Thank you, Matt! We're thrilled to hear you're loving our chocolates, and we're just as excited as you are that the hot chocolate is back and available for online ordering. Your support means the world to us, and we're always here to provide you with delicious treats whenever you're in the mood for some indulgence. If there's anything specific you'd like to see or if you have any other feedback, feel free to share. We appreciate your kind words and look forward to serving you again soon!
Reply from Sam Joseph chocolates
Dear Nicola,
Thank you so much for your kind words! We're delighted to hear that you enjoyed our chocolates and truly appreciate your recommendation. Providing high-quality treats is at the heart of what we do, and it's fantastic to know that you had a positive experience. If there's anything specific you loved or if you have any preferences for future orders, feel free to share. We're here to make your chocolate moments even more special. Thanks again for choosing us, and we hope to have the pleasure of serving you again soon!
Great service and allowed me to pick up…
Great service and allowed me to pick up from the Alty market stall as well
16 December 2022
Reply from Sam Joseph chocolates
Hi Tom,
Thanks a bunch for your positive review! We're delighted to hear that you experienced great service with us and that our Alty market stall pickup option worked out well for you. We appreciate your support and look forward to serving you again. If there's anything specific you enjoyed or if you have any preferences for your next visit, feel free to share. We're here to make your chocolate moments even better!
Reply from Sam Joseph chocolates
Hello Peter,
Thank you so much for your kind words! We're thrilled to hear that you found our service as good as ever and that your transaction was excellent. Our staff is always here to help, and we're delighted to have made your experience positive. If there's anything else you'd like to share or if you have specific preferences for future visits, feel free to let us know. We appreciate your support and look forward to serving you again soon!
Best chocolates in Manchester
1 December 2022
The honeycomb is very delicious
18 June 2022
Reply from Sam Joseph chocolates
Thanks for taking the time to review us Emma, and thanks for the great feedback 👍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.