Sam Edelman Reviews 37

Absolutely diabolical customer service. Sandal broke after one hours. Customer support was unhelpful. $200 down the drain

Bought some boots. Wore them for 2 months and the sole of one split in 2.
Took photos and photos of the tops to show how new and unworn they looked- they told me it was overuse.
I complained and complained until they sent me a new pair. The same thing happened.
Terrible quality for premium price and terrible customer service

I am so upset. I called over a month ago to tell them that the shoes that I bought even though I bought them a year ago, I wore them one time to go out. It threw my whole pedicure. It ripped apart two pieces. It’s horrible material cheap and now they’re telling me to send the receipt to them to give me refund. Nobody keep a receipt for one year and it’s not normal to pay over $100 for shoes, even though I wear them one time it will completely broke on my feet !

I had ordered shoes from this website and haven't heard from them in spite of sending many emails and I haven't received the product. Watch out. It's absolute scam.

This website is an absolute scam, I ordered over 3 weeks ago and I have had zero communication from the brand on where my order is. I have emailed and their email bounces back, I have called them and it goes straight to voicemail. This place needs to be shut DOWN.

I ordered a jacket and it’s beautiful but sizing is way off! Too small and they make you pay for shipping. You also have to send them pictures and it has to be in the original packaging. You have to send them proof of purchase. It’s ridiculous. Not worth it.

This place is an absolute scam. Placed an order,item went out of stock, they called to choose a replacement which I did which was way more expensive as well. Agreed to pay the difference. Item not delivered going onto 3 weeks now, I keep getting backa nd forth emails that they will send query to the team. DO NOT BUY HERE

I don’t understand why you would put stickers on the bottom of boots in an online order….

I made a purchase from your company on October 10 and have not received any updates since. I’ve sent three follow-up emails and have yet to get a single response. At this point, I just want my money back. This has been the worst customer experience I’ve ever had — extremely disappointing and unprofessional. Do not buy from this company!!!

Terrible customer service. Totally incompetent.
Won’t buy from them again.
Disappointing since they are lovely shoes!

I am extremely disappointed with my recent experience purchasing the Sam Edelman Popy Lace Up Sneaker (Olive Branch Suede, size 7.5 M). After spending $110 on what I thought would be a quality product, the sneaker split open with a significant cut after fewer than ten uses. For a brand at this price point, this is completely unacceptable.
What made the experience even worse was the utter lack of response from Sam Edelman’s customer service. I reached out via email with all my order details and a clear explanation of the defect. It’s now been over five days and I have not received a single acknowledgment, reply, or direction about a refund or exchange. The product failed completely, and the company apparently has no interest in standing behind what they sell or assisting their customers when something goes wrong.
This ordeal has cost me not only the price of the sneaker, but also my time and trust in the brand. I’m left without functional shoes and forced to chase down an answer for an issue that should have been handled immediately. If this is how Sam Edelman treats their customers, I won’t be shopping here again, and I’d advise others to do the same.

I have received abhorrent customer service from this company. The shoes I ordered were never delivered. When I tried to resolve it with the company, their service dept. flippantly told me I would have to file a claim with USPS. When I went to file a claim with USPS they said I couldn’t, someone else already had. When I circled back to the company they then informed me they already filed a claim on my behalf - it was denied - and I have no recourse. Why they sent me on that wild goose chase knowing that beforehand, I can only assume they thought they could run me off and keep my money. So I’m out $200 with no shoes, and the worst customer service I’ve ever experienced. Do not order from this company!

I do like sam edelman style and fit. Only issue I have when ordered them via their website, I did not get my full amount back. Total spent was $134 and my refund was $118...they deducted return charge plus tax.
Done buying Sam Edelman shoes!

They took my order, and then, cancelled it, after I waited and waited for the delivery! They are a scam!!

Do not buy from them!!

I've known Sam Edelman for a long time. I started buying it in Italy, then I started visiting the site where there are several convenient offers. There are also models that are probably not going to be on sale in Italy. So far, when I shopped on the American website, I have had no problems. My complaint is not a complaint about the product. Over time, the quality has fallen a little, but there are still products that are worth the price. The problem is the management of contacts with the buyer. If it does not ship directly, it does so through a third-party company. But customer support is at the expense of SE. I recently bought and got the empty package. Perhaps I have the risk, but after 3 emails I did not have an answer, albeit an interlocutory one. They say by automated mail that I will receive a reply in 24-48 hours. Be careful.

I bought a pair of summer shoes . After 2 wears they broke and customer care said they couldn’t help me. This happened with another pair of summer shoes I bought last year ! Not happy with this brand

Beautiful boots fell apart after a few wears - the “leather” literally ripped down the side of BOTH shoes. Despite multiple customers stating the same issue in the reviews, I was advised I’d still have to send them back at MY EXPENSE to find out if they’re actually defective and eligible for refund. No email response for 5 days so no written confirmation of the incident. DO NOT BUY!

DO NOT BUY FROM THIS BRAND — THEY KNOW NOTHING ABOUT CUSTOMER CARE.

I placed an international order 6 weeks ago and have neither received the items nor a refund.

I called customer service to get an update and was told that "an investigation has been started with the shipping company, and we don’t know how long this will take. You just need to wait."

Then I asked what the acceptable timeframe is for a customer to receive their order, I was told “we don’t have any.” Seriously? A retail brand with no standard delivery timeframe? That tells you everything you need to know about how little they care about their customers. Their representative hanged on the phone when I insisted on getting a proper answer with a timeframe for solving this issue. Offering solutions is the key for customer satisfaction. They offered NONE.

To anyone considering buying from this brand: STAY AWAY. Your time, money, and peace of mind are worth more than dealing with a company that clearly isn’t prepared to support its customers once they’ve taken your payment.

I chose this pair of shoes because I was drawn to its design and material quality at first glance. Unfortunately, after wearing it, I discovered that it’s not comfortable at all—especially around the heel area, which feels quite stiff.

The sound coming from the heel while walking is very annoying and has caused me embarrassment more than once, making me avoid wearing the shoes in quiet places. I’ve tried to soften the leather in different ways, but it still needs more time or adjustments.

I really wish there had been more information about the comfort and wearability of the shoes on the website before purchase, because looks alone aren’t enough. Personally, the experience wasn’t satisfying, but it might still suit others who don’t mind the sound or stiffness.