Salt Lab Reviews 

494
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. People regularly note how incredibly effective these natural products are for significantly improving sleep quality and completely easing daily physical discomfort and muscle tension. Consumers often share that incorporating these wonderful items into their nightly routine brings remarkable health benefits for the entire family and children. Buyers frequently express deep appreciation for the pleasant aroma and the fast-absorbing formula that makes daily application exceptionally smooth and convenient. Some reviewers were not happy with the overall texture, pointing out that the spray leaves a persistent and unwanted sticky feeling on the skin.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the magnesium spray and muscle repair cream... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for the magnesium... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my go to magnesium spray at night. Rub into wrists at times if l feel the need during the day. I am stocked up for Christmas. Wishing you & your family a happy, healthy & restful time over the... See more

Rated 5 out of 5 stars

I have used this product for a while now im on my second refill, I spray my feet and calves every nite before bed, my restless legs have gone, joint pain eased and better night sleep 🙂

Rated 5 out of 5 stars

I use the magnesium oil spray on my stomach after my evening shower, along with the magnesium muscle cream on my neck and shoulders, love the smell. Before bed, I spray the oil onto the soles of my... See more

Rated 5 out of 5 stars

Tried others which were awful. Had almost given up on the vitures of magnesium applied topically when a friend recommended Salt Lab. SO pleased l tried it because its great. Been using it for years no... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Live a life in balance. Our 100% natural magnesium supplement is formulated with the highest quality ingredients to help you sleep better, recover faster and be your best self. Getting enough magnesium can be transformative in helping to improve your health and achieve sustainable vitality. We invite you to embrace our simple, yet powerful magnesium rituals to experience daily benefits for body and mind.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(494)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible experience with customer…

Terrible experience with customer service. I’ve placed an order after I’ve seen adds pop up on my social media. Unfortunately I never received the item. After I’ve contacted customer service they were extremely rude and after a few emails back and forth they had the audacity to tell me they can send me a replacement but I need to pay for shipping again. And that it was my fault that I didn’t pay for shipping insurance.
There are a lot of magnesium oils on the market so good luck to this company to try and survive in today’s economy. Because of their terrible service they will go down fast .

17 June 2024
Unprompted review
Salt Lab logo

Reply from Salt Lab

Hi There,

I’m really sorry to hear about your experience, and I completely understand how frustrating this must be for you. As the Customer Service Experience Manager, I’d love the chance to turn this around.

I can’t see your identity here, but if you could email me your order number, I’ll make sure we send you a replacement at no shipping cost. I’d also like to offer you a complimentary item of your choice to apologise for the trouble you’ve had.

I hope to hear from you soon so we can make this right!

Warm regards,
Emily.

Rated 1 out of 5 stars

Will not buy from this company again

Will not buy from this company again. I made an order while there was a special going. A free refill with the purchase. I did not receive this free refill. I contacted the company with PROOF of what the free item was. They had the audacity to tell me there wasn’t a free item on my order. Even though I had just given them proof. They also stated that because I used a discount code I wasn’t entitled to the free gift, but no where does it say this on their website. If you would have done the right thing by me, this review wouldn’t have gone up. Bad reviews go a long way, and so does decent customer service. You could have had a customer that would have come back, but apparently that isn’t important. As long as you make a buck off your customers, that’s all that matters to you.

6 June 2024
Unprompted review
Salt Lab logo

Reply from Salt Lab

Hi Jessica,

I apologise for any confusion surrounding the promotion and the communication you received. Our goal is to ensure our customers feel valued, and I regret that we fell short in this instance.

Please reach out to me directly at hello@saltlaboratory.com with your order details, and I’ll personally look into a way we can resolve this for you. We want to make this right and regain your trust.

Thank you for sharing your thoughts, and I hope to hear from you soon.

Emily,
Customer Experience Manager.

Rated 5 out of 5 stars

Absolutely fantastic product!

Absolutely fantastic product!! Ever since using the spray on my 4 year old, she has had no more night terrors and is actually sleeping through the night, sometimes one wake up! Before using this, I was awake with her most nights with terrors & just not sleeping properly! Thank you salt lab!!

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Magic in a spray bottle! My kids finally sleep!

I have battled to get my two busy boys (6 & 3) to sleep since they were born. I thought I had tried it all including a nightly Epsom salt bath, melatonin gummies, weighted blankets - you name it! But they still fidgeted for hours before falling asleep and would wake in the night repeatedly. Literally 3 days of spraying their feet and they tell me they are tired and WANT to go to bed and then fall asleep immediately and sleep through the night!! Hallelujah!!! It does itch/burn if sprayed on their legs at this stage so stick to the feet for a while. I highly reccomend!!!

10 February 2024
Unprompted review
Rated 1 out of 5 stars

Exceeding doses for children

I have been emailing this company in regards to doses especially for young babies. They continued to answer my emails but not actually answer the question.

Their doses they recommend are not safe on children. I have found a number peer reviews for medical journals and the MAX daily dose is less then a quarter of the strength they are suggesting.

Please be careful before giving this to your children. High doses have severe side effects.

19 January 2024
Unprompted review
Salt Lab logo

Reply from Salt Lab

Thank you for bringing your concerns to our attention. We take the safety of our products very seriously, especially when it comes to children.

Topical magnesium is different from oral forms in that the body self-regulates the absorption, meaning it only takes in what it needs. However, we understand that there can be confusion around dosing with different forms of magnesium, especially for young children. We always recommend consulting with a healthcare professional to determine the best approach for individual needs and when starting any new supplements whether it is topical or oral.

We appreciate your feedback and will continue to review our messaging to ensure it is clear and safe. If you have any further questions or concerns, please feel free to reach out.

Wishing you wellness always,
Salt Lab.

Rated 1 out of 5 stars

Not worth the money

I bought the magnesium oil rest and Recharge spray which guaranteed better sleep and I am extremely disappointed in it. I have used it religiously for a few months and it has not helped me relax and has not improved my sleep in anyway at all. I believe it is a waste of money, and I bought two bottles of it. I had heard and read rave reviews and it does not live up to the hype.

4 January 2024
Unprompted review
Salt Lab logo

Reply from Salt Lab

Hi Liz,

We understand how disappointing it can be when something doesn’t deliver the results you were hoping for. We’d love the opportunity to help you further. Please email us directly at hello@saltlaboratory.com and we’ll do our best to assist you with your concerns.

Wishing you wellness always,
Salt Lab.

Rated 5 out of 5 stars

Great product!

Great product!! I use the spray every night! Would highly recommend to help ease sore muscles, and aid with sleep!

15 July 2020
Unprompted review
Rated 5 out of 5 stars

Addicted!

Works great on sore muscles and has helped me get a good nights sleep!

11 July 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product! I've been using the oil the last few nights on my calves, traps and neck and have really noticed a fantastic difference. My sleep has improved significantly as well.

21 June 2020
Unprompted review
Rated 5 out of 5 stars

first bottle love

This is my first bottle of magnesium spray and I'm currently 30weeks pregnant. It helped with my back pain after the first spray! My mum also suffers from arthritis in he fingers. I gave her the spray to try and she now swears by it! Thank you Salt Lab

17 June 2020
Unprompted review
Rated 5 out of 5 stars

You were very quick from when i placed…

You were very quick from when i placed my order to receiving my order. You let me know tracking numbers. So i could see what was happening every step of the way. I used my spray when i received it Friday and have used it every night My mussels feel amazing. I wake up feeling refreshed. Thanks for making such a great product. Julie Blake

8 June 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! My husband has had on going pain in his forearm from over use at work, as soon as my magnesium spray arrived he sprayed it on (few sprays) and the pain was significantly better! Not completely gone but huge improvement. Hubby was sceptical at first but is now converted. Will definitely be getting more!

5 June 2020
Unprompted review

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