Worst company in Switzerland, they’re bringing shame on the country! What they do is borderline scamming! The most outrageous thing is that when you need something, you can barely get in touch with th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the internetbox they gave us and we pay and we are stuck in a contract in is broken. i wanted a replacement, so i called. the most incompetent lady on the phone tried upselling me on higher monthly pr... See more
Company replied
I went looking for home internet and a mobile line. I was very specific when I mentioned that I wanted the cheapest option. In the end, I was scammed in one of their official stores: they were... See more
Company replied
Piece of shit of a service. The internet etc are sort of ok but try calling them. 1) you will wait for and hour 2) you will get transferred to a an Indian call center where only one in 10 peopl... See more
Company replied
Company details
Written by the company
Salt stands for offering innovation and premium products at attractive prices in the Swiss telecommunications market. An outstanding mobile network (Connect, 2026), Switzerland’s best broadband performance (Nperf 2025) and customer-centric service ensure an outstanding experience for its business and residential subscribers. The company’s services, as well as its fixed and mobile networks, have received repeated awards: best universal provider for residential and SME customers (Bilanz, 2026), outstanding mobile hotline test (Connect 2025), very good mobile network (Chip, 2026) and winner regional fixed-network providers with "outstanding" rating (Connect, 2024). Based in Prilly (VD), Salt has two additional offices in Biel and Zurich. The company employs more than 1,000 employees and serves more than 1,800,000 postpaid mobile and over 300,000 broadband customers across Switzerland. Salt currently offers 99.9% population mobile coverage.
Contact info
Avenue de Malley 2, 1008, Prilly, Switzerland
- socialmedia@salt.ch
- salt.ch
1.3
Bad
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would give 0 stars if I could.
I would give 0 stars if I could.
Terrible customer service. Instead of listening to your concerns and requests, the staff seems trained only to push sales. A Salt representative gave me an offer over the phone, only for me to later find out that the product she described was not what I actually received.
It’s extremely tedious to reach a competent agent who can genuinely help. I’ve wasted hours trying to explain my situation—only to catch them contradicting themselves or giving misleading information.
I strongly request that a higher-level representative contact me to resolve this issue.
Don’t fall for their lucrative offers. It’s not worth your time, money and sanity.
1 July 2025
Unprompted review
Reply from Salt Mobile
Hello Layla, thank you for your review. I am sorry that you are dissatisfied with our service and that you had such an experience. This certainly does not reflect the values we strive for. Please send me your number and more information about your concern via email to socialmedia@salt.ch and we will be happy to look into it and help you. Greetings, Sarah
Asks CHF 50 to transfer a number to…
Asks CHF 50 to transfer a number to another person, while other operators offer this for free.
Feels like extortion.
9 July 2025
Unprompted review
Reply from Salt Mobile
Hello Stefan, yes, that is correct. A service fee of CHF 49.95 applies for a change of owner. Greetings, Sarah
Very bad experience in several ways
Would pick zero stars if it’d be possible.
Huge issues with incorrectly displayed number (not the swiss one we pay for, but romanian, french, bulgarian etc.) when calling abroad while paying for a unlimited europe subscription. In the best case the number does not display at all (I don’t have ‘clear’). Heard about the same issue from other people too.
Rude customer service (also when they call me), blaming other country for this.
Charging other number we have for a service we never requested for months and then blaming us for not noticing it on the invoice.
Stable internet? Forget!
About the time to leave and find another provider (yesterday was already late).
Just a joke, really.
9 July 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your feedback. We regret to hear about your negative experience. Please send me your number, the issue described here and more information about it via email to socialmedia@salt.ch and we will be happy to look into it. Greetings, Sarah
I rarely write reviews but Salt is a…
I rarely write reviews but Salt is a horrible company. From their lack of customer service to their horrible cancellation policies and extremely spotty and poor internet service. Any other company will be better, they do not care the least bit about their customers.
9 July 2025
Unprompted review
Reply from Salt Mobile
Hello Jonatan, Thank you for your feedback. We are very sorry to hear that you are so dissatisfied with our services. Customer satisfaction is very important to us, which is why we strive to offer the best possible quality in terms of our service, value for money and network coverage. We work hard to provide our customers with the best possible experience. As a result, our efforts have been recognised with several awards in recent years. We are grateful for any feedback that helps us to improve. If there is anything we can help you with, please do not hesitate to contact us via email at socialmedia@salt.ch. Kind regards, Sarah
Worst experience!
Worst experience!
Never again!
The contract is a set up that is going to make your wallet bleed!
I hope they get what they deserve!
Stay away from this company
7 July 2025
Unprompted review
Reply from Salt Mobile
Hello Janosh, what exactly is your concern about? If there is anything we can help you with, please do not hesitate to contact us via email at socialmedia@salt.ch. Please send us your number and more information about your concern and we will look into it. Greetings, Sarah
Bad experience and terrible customer service
Salt has been the worst telecom experience I’ve ever had. Even in Zurich, their coverage is not that good. I started with a prepaid plan, but after a few months, they pressured me into a two-year contract, basically forcing me if I wanted to keep my number.
They promised I could cancel without penalty if I left Switzerland for work which turned out to be false. Despite providing proof of deregistration, they refused to let me cancel, claiming leaving the country wasn’t a good enough reason. Their customer service was really bad: emails ignored, rude phone agents who denied receiving my emails, and in-store staff who wouldn’t help.
In my experience, Salt is dishonest, manipulative, and offers a bad service. Avoid them at all costs.
11 May 2025
Unprompted review
Reply from Salt Mobile
Hello Judith, thank you for your review. We are sorry that you are so dissatisfied. We would like to underline that it is never our intention to pressure or force our customers into anything. We do not force anyone to sign contracts. Our sales staff are trained to treat customers with respect and professionalism. If you had wanted to keep your prepaid contract, this would have been absolutely no problem and would have been possible. The decision to move is a unilateral decision under the contract, which means that the continuation of the contract can unfortunately no longer be guaranteed and fees will therefore apply. Nevertheless, you are welcome to send us your number and the issue described here by email to socialmedia@salt.ch and we will review the situation again. Greetings, Sarah
Worst net connection
0.44 Mbits download speed, it took me 20 mins to post this review
1 July 2025
Unprompted review
I purchased an additional account as a…
I purchased an additional account as a mistake because the website does not explain that the 2nd account was only for new customers and for 2nd line. I called the customer service and although the guy was nice at the beginning, he said he would cancel the 2nd line and offer me another contract. He put me on hold and then he came back with an offer which was a brand new phone and the same payment I have CHF 100. I told him I want to reduce my payment NOT get a new phone and pay the same. He then said he would check with his manager and put me on hold for 10 minutes. I finally hung up and I still have not been able to resolve the issue. Every time I deal with this company is sooooooooooo frustrating. The worst customer service ever!
1 July 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. I am sorry to hear that you were dissatisfied. Please send me your number and more information about the event via email at socialmedia@salt.ch and we will be happy to look into it. Greetings, Sarah
Bad service
When I quit the tv and internet bill because I am moving abroad, I agreed via phone that from end of May I don’t need internet anymore. They didn’t tell me I still have to pay an additional month (where I might as well still use my WiFi). I was billed without any communication about this and without having the internet. On top of that, the internet didn’t work already before end of may. Not willing to reimburse for anything.
29 June 2025
Unprompted review
Reply from Salt Mobile
Hello Larissa, thank you for your review. We are sorry to hear that you are dissatisfied. You requested early termination of your contract as of 31 May 2025 due to your move abroad. The termination was carried out on 31 May as requested, but you are still required to pay for the month of the notice period as agreed in the contract. If you have not lived at the address in question since 31 May, we cannot block the line for the next month as the line and the apartment will probably be re-let to other people. The services must be deactivated on the date of your move. Greetings, Sarah
Penalty of paying your bill instantly
Salt Mobile exhibits practices reminiscent of deceptive street vendors. They lure customers with attractively priced services, only to surprise them with hidden fees post-purchase. A recent example includes an unitemized charge for advance bill payments. One must question the efficacy of consumer rights organizations in addressing such predatory billing methods. It is deeply disheartening to see companies prioritize profit through deliberately convoluted fee structures.
26 June 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. We are sorry to hear that you are dissatisfied with our service. I assume your review refers to the fee for an instant payment via MyAccount. If this is not the case, please feel free to provide me with further details. Over the past few years, Salt has continuously developed its digital services – in particular the MySalt app and online payment options – in order to best meet the expectations and needs of its customers. The introduction of these features has led to a significant increase in instant payments via the Salt customer portal. This has resulted in a noticeable increase in technical effort and associated costs. In order to cover these additional costs and continue to invest in the quality and availability of our digital services, a flat fee of CHF 0.95 per transaction is charged. This fee only applies to instant payments made via the customer portal, e.g. ‘My Account’. Of course, free payment alternatives will continue to be available to you. Further information can be found on our webpage: https://www.salt.ch/en/mobile/bill-payment. Best regards, Sarah
TERRIBLE!!!!!!
TERRIBLE!!!!!!
I will cancel my contract because in 2025, it’s unacceptable to receive this level of service. They try to charge for everything and even change contract terms automatically without any prior notice.
I ordered the TV box, which never arrived after more than a month. They charged me for the delivery and then also tried to charge me for the return, even though I never received the box, nor was I ever informed whether it had actually been shipped. I went to the store to try to resolve the issue, but no one there knew where the box was, despite the support team claiming it had been sent with priority. On top of that, they suddenly increased my contract by CHF 10 per month without any explanation — I had to personally contact them to get it corrected.
Over the past month, I’ve spent hours on the phone with customer support and made several visits to the store.All this hassle for a simple Wi-Fi contract and TV access — a complete nightmare.
21 June 2025
Unprompted review
Reply from Salt Mobile
Hello Maria Vittoria, thank you for your feedback. I am sorry that you are so dissatisfied. As far as I can see, there has been a change of ownership in your case. We did not simply change your contract terms. The change resulted in the mobile number of the former owner being removed, which meant that the entitlement to the CHF 10.00 discount for eligible mobile customers was no longer valid. However, you contacted us and your number was re-added, along with the discount. The invoice was also adjusted retrospectively. The modem was also sent out, but there were difficulties with the delivery to you. In this case, Salt is not at fault for the non-delivery. We do not deliver the package personally; this is done by the postal service. The costs that were also charged do not relate to the material. Your request is still open and being processed. You are already in contact with the relevant department and if you have any further questions, we will be happy to help. Kind regards, Sarah
After canceling my subscription with…
After canceling my subscription with salt, they sent me a final reminder for payment with an additional 30 CHF fee even though I had already paid the invoice. Their customer support is simply appalling. Their sales people are pushed to sell more, so you have hidden fees that end on your invoice. I am glad I left this absolutely horrible provider. I just came here to write this for others so that they don't make the same mistake. Salt is absolute crap.
EDIT after response from Salt: I have proof that I made the order for payment before Salt's reminder. Despite what they say, they only sent one first reminder and immediately with a fee. This is bad business practice, but not unexpected from a company that treats its customers so poorly. I suggest you try any alternative before signing up with Salt. As can be seen in the answers, they will first blame customers before admitting any wrong going on their part.
17 June 2025
Unprompted review
Reply from Salt Mobile
Edit: Hello Andrew, the decisive factor is when the payment is recorded in our system and thus on your billing account, not when you initiated the payment. The reminder process is automated, and we have no way of knowing if and when you initiated the payment. Therefore, only the time at which the payment is recorded is valid. Therefore, it cannot be claimed that you were sent a reminder even though the payment was made, because if the payment had been recorded before the reminder was sent, it would not have been issued. We also offer various payment options, some of which allow payments to be recorded immediately. This is not about assigning blame to anyone, but simply about clarifying the facts and responding to your concern. Kind regards, Sarah
Hello Andrew, thank you for your feedback. Thanks to the information you provided, we were able to locate your customer profile. From this, we can see that the invoice was indeed paid late, before the final invoice. The payment deadline was therefore not met and payment was only made after the reminder. I understand that such fees are annoying, but it is the customer's responsibility to meet the due date stated on the invoice. This also applies to additional costs that are charged when services are used that are not included in the tariff. We are sorry that your experience did not meet your expectations. Customer satisfaction is important to us, which is why we strive to offer the best possible quality in terms of our service, value for money and network coverage. We work hard to provide our customers with the best possible experience. As a result, our efforts have been recognized with several awards in recent years. We are grateful for any feedback that contributes to our further development and hope to welcome you back as a Salt customer one day. Greetings, Sarah
random unexpected service upcharges
random unexpected service upcharges. resolving or cancelling is a nightmare.
13 June 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your feedback. If your bill is higher than usual, it is probably because you have used services that are not included in your tariff. Alternatively, reminder fees for late payments may have been incurred. In your customer account, you will find all your invoices as PDF files showing all the details of the charges and your usage. If you have any questions, please do not hesitate to contact us by phone on 0800 700 700. Kind regards, Sarah
Worst company ever
Worst company ever. Try to cancel the contract and let me know. They try to extend the contract, trick you with promises and they lie about contracts terminations…
Stay away… and get Swisscom .. much better customer service and overall connection in Switzerland.
To reply to SALT comment. I tried to cancel the contract on DEC 2024 and the guy of the customer center told me had to pay 200 CHF penalty so he proposed me to review the contract with a better price. I asked many times that in any case I didn't want the contract to extend for 1 year more and the customer service assured me that it was not the case. they told me I could cancel the 11-06-2025 to end the contract on October 2025. When I tried to do this .. the new person at the phone told me it was not possible because the contract was extended one year more ( dec 2025 ).
So yes .. you are tricking people will lies and false promises and since looks like you have plentyfull of bad reviews ... I would suggest you to do a better job and be more honest with the people.
In any case... NEVER EVER SALT ANYMORE
10 June 2025
Unprompted review
Reply from Salt Mobile
Hello Simone, thank you for your feedback. We are sorry that you are so dissatisfied and wish to terminate your contract with us. Thanks to the information you provided, we were able to locate your customer profile. We found that the last contract extension was more than six months ago and that a cancellation has already been registered in accordance with your request. No irregularities were found during the execution of the request. If you have any further questions, the relevant department will be happy to assist you. Greetings, Sarah
Good luck trying to cancel your contract.
So today after two years of using SALT fiber home at 49.90 per month I decided to switch to another provider that has cheaper options so I called them.
In short, I have spent 2-3 hours speaking with operators and everytime I tell them I need to cancel my contract, they pass me to the cancellation department and no one in this department answers the calls so after 15 minutes listening to the waiting music the call interputs.
I have done this now 4 times going through all the process of identifiying myself giving my reason then for the cancellation deparatment not to pick up and the call interrupts.
This can not be a normal occurrence. I wanted to cancel for the price alone, and if they had suggested a discount I might have stayed but after witnessing this type of unprofessional behaviour I can't wait to end my contract completely.
6 June 2025
Unprompted review
Reply from Salt Mobile
Hello Simon, thank you for your feedback. I am very sorry that you had a negative experience. Unfortunately, due to an increased number of enquiries, there may be longer waiting times. We are doing our best to keep these waiting times as short as possible and to be there for every customer. We appreciate any feedback that helps us to continuously improve. Kind regards, Sarah
Always try to confuse you to pay more and more
Called in to get help as I misunderstood stuff in my contract. Customer service continously tried to upsell without handling my request. Did not want to really help. As I result, I will cancel my contract - also a long upsell speech, ending with me saying 'can you please just stop'. Extremely bad experience.
6 June 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your feedback. I am very sorry to hear about your negative experience. Customer satisfaction is our priority and we place great importance on providing good advice. It was certainly not our intention to upset you and I am sorry that you have decided to cancel your contract. If there is anything I can do for you, please contact me via email at socialmedia@salt.ch. Greetings, Sarah
THEY ARE SCAMMERS
If you have an opportunity, just get rid of them. I had to move to another country, but unfortunately I still have a contract with this disgusting company. Even if I don't even use their idiot services, they charge me with extra costs every month. They don't even deserve a penny. Total trash.
5 June 2025
Unprompted review
Reply from Salt Mobile
Hello Ali, thank you for your feedback. The decision to move is a unilateral decision in terms of the contract. If you wish to terminate the contract early, the contractually agreed fees will apply. Otherwise, the contract can be terminated free of charge at the end of the contract period, and until then the services will remain available to you and the invoices will be payable as usual. As far as I can see, you have not contacted us regarding this matter. If you have any questions, please contact our hotline from abroad on +41 78 700 70 00. Best regards, Sarah
The best Network in Switzerland
I called customer care and waited 15 minutes to talk to an advisor. I explained my issue. He asked my name and other details. After few seconds he just hung up the call. I called again, and the same person answered. I asked him if he was the person I had just spoken with. He said he wasn’t, and then hung up the phone again.
I had to call again just to be told that I have to wait until tomorrow without any Wi-Fi connection at home — all because my router doesn’t work, which happens very often.
Worst service ever. I wouldn’t even give one star! This is how „The best Network in Switzerland“ works.
13 May 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your feedback. We are sorry to hear about your difficulties with the internet and your experience with customer service. Customer satisfaction is our priority and we place a high value on providing a good customer service. It was definitely not our intention to upset you. Please send me your customer number and the issue you described here via email to socialmedia@salt.ch and we will look into it and find a solution. Kind regards, Sarah
Salt in Switzerland is a total scam
Salt in Switzerland is a total scam. They will try to keep charging you for no reason and never give you your end of contract date in writing; very unethical!
12 May 2025
Unprompted review
Reply from Salt Mobile
Hello, I'm sorry you're so unhappy. Normally, once your cancellation has been registered, you will automatically receive a confirmation by SMS. Please don't hesitate to send us an email at socialmedia@salt.ch and we will be happy to look into your request. Greetings, Sarah
Salt’s Home Internet is by far the…
Salt’s Home Internet is by far the worst I’ve ever used. The connection constantly drops, and the speed is nowhere near what they advertise. Streaming, video calls, or even browsing are nearly impossible during peak hours. I contacted support multiple times, but they were unhelpful and often blamed my devices instead of fixing the issue. The router they provided is cheap and unreliable. I regret switching to Salt and will cancel my subscription as soon as possible. Definitely not recommended if you rely on stable internet
9 May 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your feedback.we are sorry that you are so dissatisfied with our services. Please send me the issue described here and your customer number via email to socialmedia@salt.ch and we will look into it together. Greetings, Sarah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.