You have to be prepared to wait for your order, they say 'dispatched the same day' but that's only part of the story, the warehouse isn't UK based. The goods arrived 13 days after ordering. To be fai... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering process was easy, good range of products at very competitive prices. Delivery was a real let down, not only did it take 12 days, it was actually delivered to the wrong address (correct addres... See more
Products haven’t arrived yet. There is a delay in shipping but no one told me and I only received a message from customer service that there is a delay but no delivery day or any further information.
Company replied
This is the first time and the last time I will use Salon Total, my items arrived 2 weeks after ordering by which time they were no longer needed. When you say 'buy by 10pm for shipping today' cus... See more
Company replied
Company details
Written by the company
Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- +442080680805
- customerservice@salontotal.co.uk
- salontotal.co.uk
2.7
Poor
380 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
The delivery and customer service is…
Just had a reply from Salontotal.com to my review. A pretty ridiculous reply as all the did was make excuses. Not sure how this company is still in business.
Trying to redeem themselves certainly didn't work out for them with that reply.
I only got my money back as I contacted PayPal and they issued me the refund if I had been waiting for Salontotal.com for my money I would probably still be waiting.
The delivery and customer service is awful
I waited a month for a delivery which should have been a week. When I emailed to enquire the customer service was seriously unhelpful.
After a month and quite a few emails I asked for a refund I was offer a credit note no refund and no idea when I would get a product if i accepted the credit note. Seriously so unprofessional and ridiculously way to run a business. Please save yourself money and time dont shop with salontotal.com
10 February 2026
Unprompted review
Reply from salontotal.co.uk
Thank you for your review.
We’re sorry to hear you had this experience; that’s certainly not the level of service we aim to provide.
Unfortunately, we’ve been experiencing issues with delivery times from our carrier during this period, which has caused significant delays in orders. We’ve since resolved this by switching to a different carrier to prevent this from happening in the future.
To help alleviate the inconvenience caused by the longer delivery time, we offered you a store credit. However, we fully understand that this isn’t always the desired solution and that it has caused frustration.
Once again, we apologize for the inconvenience and the confusion that has arisen. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us at customerservice@salontotal.co.uk.
Kind regards,
The Salontotal Team.
Rude customer service and not received my order!!
My order was never arrived and instead, I've received a parcel with someone else's name and a different address on the delivery label. I'm not sure how the courier, Yodel managed to deliver the parcel to a completely different address from the delivery label. I've contacted Salontotal customer service with a photo of the parcel with incorrect details on it. The customer service office, Zara was rudely replied the parcel was delivered and that's it. She obviously didn't read my email properly nor carried out an investigation. I would not recommend this company to anyone as it's so irresponsible
4 February 2026
Unprompted review
Reply from salontotal.co.uk
Thank you for your review.
We’re sorry to hear about your experience; this is absolutely not how we want to treat our customers.
It appears that something went wrong with the carrier or in our warehouse, resulting in a package being processed and delivered incorrectly. We fully understand that this is confusing and frustrating, especially since you provided clear evidence yourself.
We apologize for the inconvenience and the confusion this has caused. We’d like to look into this further for you and work together to find a suitable solution.
If you’d like to contact us, please email customerservice@salontotal.co.uk so we can assist you further.
Best regards,
The Salontotal Team.
This company sends its products to you from abroad.
If you are reading this then you are either looking to buy their product, or you are looking to vent your anger at them for misleading you. Or perhaps an employee trying to raise their deplorable ratings.
For a start - do not place an order if you think that 'shipped same day if ordered before 10.00pm, means you are likely to receive your product next day, they are not Amazon.
Like the majority of people who purchase their products that is what you are led to believe.
Their products are competitively priced, of good quality but sold by a company that are happy to mislead you.
Their products are 'shipped' from abroad. There is an asterisk at the side of this comment which, should you dive deep enough into their website will finally tell you it is coming from another country.
So, if you are happy to wait, perhaps a month or more, then proceed, but be warned.
Alternatively, vote with your feet or as it may actually be, your finger! Source a reputable company, based in the UK with products ready to be sent out, from the UK.
Cant wait to see what cliches they come up with should they respond to this comment!
I have just read your response. Suggest you say ' Shipped from Netherlands today on receipt of your order' not just ' shipped today', which you know very well is likely someone will expect their order next day. People respect honesty, be honest and your business will flourish.
9 February 2026
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We understand that the delivery time and communication regarding this caused confusion and frustration.
During the period you mentioned, we unfortunately experienced issues with our carrier, which resulted in orders taking longer to arrive than you would expect from us. We have since resolved this by switching to a premium carrier, so this will not happen again in the future.
We’d also like to clarify that we’re based in the Netherlands, as stated on our website. Because of this, we’re unfortunately unable to offer next-day delivery, as some larger companies do.
We apologize for the inconvenience you experienced. If you have any further questions, please feel free to contact us at customerservice@salontotal.co.uk.
Kind regards,
The Salontotal Team.
Top notch service and products
I have been a repeat customer at Salontotal.co.uk for a while now, and they never disappoint. I just received my latest order (#3266291) and, as always, the service was top-notch.
What really sets them apart is the WhatsApp contact option. It is so convenient to be able to message them directly to ask about tracking or get any information you need—they are very responsive and come back to you straight away. My own exam of the products when they arrived showed that everything was authentic, well-packaged, and in perfect condition.
If you want a reliable shop with great communication and high-quality products, this is the place to go!
26 January 2026
Unprompted review
I did not realise that your company was…
I did not realise that your company was based in the Netherlands as you qdverise your company as being salontotal.u.k which is very misleading you are not in the u.k and you have sold me an electrical hair brush that does not have a U.K plug on it! When you place the order says its shipped within hours leading myself to believe I would have it in a few days which was not the case. I will be reporting this to trading standards.
5 February 2026
Unprompted review
Reply from salontotal.co.uk
Thank you for your review. We understand that this has caused confusion and frustration, and we’re very sorry to hear that.
We are based in the Netherlands, as stated on our website. Additionally, for items that come with an EU plug, this is clearly indicated on the product page. We’re sorry that this wasn’t clear to you.
Of course, we understand that it is frustrating to receive a product that is not immediately suitable for use. We would therefore be happy to work with you to find a suitable solution.
Please contact us at customerservice@salontotal.co.uk so we can assist you further.
Kind regards,
The Salontotal Team.
I am satisfied with my purchase on this…
I am satisfied with my purchase on this website. The order is accurate, and customer support is quick to respond. I waited a week for my order.
29 January 2026
Unprompted review
Very disappointed still haven’t…
Very disappointed still haven’t received my order emailed to see where it was and no reply
29 January 2026
Unprompted review
Reply from salontotal.co.uk
Thank you for your review.
We’re sorry to hear that you haven’t received your order yet and that you haven’t received a response to your email.
During the period you mentioned, we unfortunately experienced issues with our shipping carrier, which resulted in longer delivery times than you should expect from us. We have since resolved this issue, so it won’t happen again in the future.
In addition, we do our best to answer all incoming inquiries as quickly as possible. We’re sorry that this wasn’t the case for you.
If you have any further questions or would like us to check the status of your order with you, please feel free to contact us at customerservice@salontotal.co.uk.
Best regards,
The Salontotal Team.
My order
My order, placed on January 15th, has still not arrived, and unfortunately, I am not receiving a satisfactory response from your company.
Kemal Kimil
EC1N 8TE
London
15 January 2026
Unprompted review
Reply from salontotal.co.uk
Thank you for your review.
We’re sorry to hear that you didn’t receive your order on time.
Unfortunately, during the period when you placed your order, we experienced issues with our shipping carrier, which resulted in delivery times that were significantly longer than what you should expect from us. We have since resolved this issue and switched to a premium carrier to ensure these long delivery times don’t happen again in the future.
If you would like us to check your order again and assist you further, please feel free to contact us at customerservice@salontotal.co.uk.
Best regards,
The Salontotal Team.
Be prepared to wait!!
You have to be prepared to wait for your order, they say 'dispatched the same day' but that's only part of the story, the warehouse isn't UK based. The goods arrived 13 days after ordering.
To be fair the product is correct and as advertised, but while you're waiting you do wonder whether it's genuine or fake.
20 January 2026
Unprompted review
I have never received my order ?
17 January 2026
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that you have not yet received your order.
As soon as your package arrives at the carrier, it will be scanned and the expected delivery date will also be visible. It can take an average of 5 working days before the package is scanned for the first time.
If you have any questions about this or have not yet received your package, please email us at customerservice@salontotal.co.uk.
Kind regards,
Team Salontotal.
Misleading / lies regarding delivery
Misleading / lies regarding delivery. A week after buying items they are still not even with the courier and they won’t cancel my order and won’t tell me when it will arrive. The website clearly says they would be shipped the same day and a week later they aren’t shipped at all. Don’t use them. Despite a .co.uk website and london phone number they are not in UK pretty sure it is drop shipping
9 January 2026
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We do indeed advertise that orders placed before 10 p.m. will be shipped the same day, and we live up to that promise. After that, we are dependent on the carrier. Once the package is on its way, it takes an average of 5 working days for it to be scanned by the carrier and for the expected delivery date to become visible.
We are based in the Netherlands, which is also stated on our website.
I would like to ask you to contact our customer service at customerservice@salontotal.co.uk, where we have all the information at hand and can help you track your package.
Kind regards,
Team Salontotal.
Firstly I signed up for emails to get…
Firstly I signed up for emails to get my 10 discount but the code I was given did not work.
I was then given a second code which also failed. When I reported this to customer service I was told there was nothing they could do but that I would be able to use it on my next order!!
I asked if they could just refund the 10% back to my account but they refused.
The company claim same day dispatch of items, which is a great selling point, however this is another con.
My delivery took 10 days to arrive. Apparently there was a hold up with customs, though when I checked the tracking it was clearly still with them and had not been dispatched.
I felt that yet again they were not fulfilling their obligations and requested a refund but this was also refused.
I will not be ordering from this company and would urge others to also avoid them as they do not act on their promises, either with 10% discount put there to entice or with their delivery expectations.
Very disappointing
9 January 2026
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
When you sign up for our newsletter, you will receive a discount code worth €2.50. We only offer a 10% discount during promotions, and the discount code can be found on the website. Unfortunately, it is not possible to process the discount retroactively.
Once the package has been shipped, it takes an average of 5 working days for the package to be scanned by the carrier and for the expected delivery date to become visible.
If you have any questions about this, please let us know and we will be happy to help you via customerservice@salontotal.co.uk .
Kind regards,
Team Salontotal.
Avoid 4 weeks & still waiting for order
I ordered 13 December and it’s now 10 January (4 weeks later) and I still don’t have my order. The company claim same day dispatch but this clearly isn’t the case as the tracking shows they haven’t dispatched to courier. The company has refused to refund me on several occasions. Would avoid and advise others not to order from them.
10 January 2026
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that you have not yet received your order. Please contact our customer service department at customerservice@salontotal.co.uk. They have all the necessary information and can help you track your package.
Kind regards,
Team Salontotal.
…nearly 2 weeks on still waiting for my order 🥴
…2 weeks on still waiting for my order 🥴
29 December 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that you have not yet received your order. Please contact our customer service department at customerservice@salontotal.co.uk. They have all the necessary information and can help you track your package.
Kind regards,
Team Salontotal.
I STILL DONT HAVE MY ORDER FROM 12th…
I STILL DONT HAVE MY ORDER FROM 12th DECEMBER your service is disgusting I still demand a refund!!!
12 December 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Been waiting three weeks but don't…
Been waiting three weeks but don't blame the company as it has been the Xmas period so my fault for ordering at such a busy period. I know the perfumes are excellent so cant wait for them to arrive 👍
1 January 2026
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Crap still not received my order from…
Crap still not received my order from the 17th December and if I want to send it back I have to pay for the return absolutely do not shop with this shower … I will be refusing delivery if it ever arrives sort your process it’s embarrassing..
17 December 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Waiting over 2 weeks for my order I placed my order on the 15/12/25 & I…
I placed my order on the 15/12/25 & I still haven't received my items
I’ve been waiting over 2 weeks now.
I have contacted you on two occasions & have had the same message stating my order will be with me within 2/3 days but I’m still waiting.
Terrible experience it’s stated on the website order usually take 2 to 5 days.
15 December 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
SCAM
SCAM! Do not purchase from this retailer. I purchased an item on 12th December, never received it, tracking number says seller has not dispatched the item and customer service won't refund me. Luckily I purchased via PayPal who will go ahead with a charge back. SCAM SCAM SCAM
29 December 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Not received yet
24 December 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
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