Lack of Communication
Products delivered after 7 days but no response via email or phone when I contacted them to check about delivery. No dispatch notification despite signing up for this with my mobile.
12 July 2021
Unprompted review
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Company details
Information provided by various external sources
We are the UK's one-stop hair & beauty trade supplier. Brands include Affinage, Wella, L'Oreal, Wahl & BaByliss. (Formally @1StopHairBeauty)
Contact info
Vantage Point, 2 Vantage Park, LE4 9LJ, Leicester, United Kingdom
- 08007999350
- help@salonsuppliesdirect.com
- salonsuppliesdirect.com
2.4
Poor
8 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Placed an order on the 16th of June.
Placed an order on the 16th of June.
Asked for an estimated delivery date, they said two weeks later.
On the 29th they said the item is out of stock.
I haven't received my refund yet.
29 June 2021
Unprompted review
Awful customer service
Awful customer service, 36 days from order to delivery but they still stand by 7 to 14 days. Would never buy anything from them again and suggest you think carefully about whether there is an alternative
13 April 2021
Unprompted review
Wrong items delivered and now I can't…
Wrong items delivered and now I can't get hold of anyone at the company. They don't respond to emails or phone messages. Avoid this company.
15 January 2021
Unprompted review
Literally vile company
Literally vile company, ordered for next day and it’s 9 days later no word of a delivery, contacted them 3 times no response.
28 August 2020
Unprompted review
Awful company
Awful company. I have tried to contact them by email and phone with no answer. I placed an order on 19th July and still haven’t received it. I just want a refund for my order, but there is no way to contact them! Awful, avoid.
16 August 2020
Unprompted review
Do not use!
Placed an order on the 4th of July, got a confirmation email. Still no sign of my order 8 days later! I emailed twice.. No reply. Now just received a refund with no reason or email 13 days later!! Totally ridiculous, if you do not have the stock then don't take the order, if it goes missing in transit let your customer know! Doesn't even look like it left the warehouse to be honest. Will not use again due to the lack of communication regarding my order and terrible way of dealing with things!
17 July 2020
Unprompted review
Avoid - next day delivery takes 8 weeks.
Ordered goods on 17 October, next-day delivery promised.
Received goods 7 December.
Not a single communication from them in the meantime.
Unacceptable: avoid.
7 December 2017
Unprompted review
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