Salfordinsole Reviews 

148
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and effectiveness, noting significant relief from various foot and knee pains, including plantar fasciitis and arthritis. Many found the insoles comfortable, easy to fit into shoes, and durable, with some using them successfully for extended periods and in various activities like hiking and running. The delivery service is consistently highlighted as quick and efficient, contributing to a positive overall buying experience. However, some people were dissatisfied with the user experience, finding the insoles uncomfortable, too hard, or causing issues like blisters or socks sticking due to the material. A few reviewers also mentioned that the insoles did not provide sufficient support for their specific conditions or that accessories like heel boosters detached prematurely. There were also instances where customer service was perceived as unhelpful or dismissive when the product did not work as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising its comfort, quality, and effectiveness in... See more

Quality

Reviewers mention positive feedback about quality, with many describing the insoles as comfortable,... See more

User experience

Users describe ambiguous interactions with user experience, with many reviewers finding the insoles... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Service

Customers had positive experiences with service, describing it as excellent, swift, and professional. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased to the green lateral wedges and they arrived quickly. I did however make the mistake of ordering the same size as my normal shoe size. These proved to be too big for some footwear so I re-... See more

Company replied

Rated 4 out of 5 stars

Insoles are comfortable, of good quality and easy to fit. It is a shame however that having 2 different requirement soles for right and left feet, I have to buy 2 pairs of soles per pair of shoes in o... See more

Company replied

Rated 5 out of 5 stars

Very well made, easy to wipe down if required (if abit of lint off socks starts to build up a little bit), very robust, and more importantly they work! I noticed the outer heels of all my trainers use... See more

Company replied

Rated 5 out of 5 stars

The insoles I purchased were the red lighter weight ones, but were perfect for my problem - overpronation and pain in the large toe joint. I don't wear them every day since the weather has become so... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

148 reviews

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No recent history of asking for reviews

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Replied to 83% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(148)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Walked for a fortnight in France with a…

Walked for a fortnight in France with a backpack using Salford insoles. No bunion ache!

16 May 2026
Unprompted review
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Reply from Salfordinsole

Hi Sylvia. Thank you for your review - it's great to hear that you're having such a positive experience!

Rated 5 out of 5 stars

Some nasty pain on the outer edge of…

Some nasty pain on the outer edge of foot. Running injury. Needed something to de load this part of my foot. Training for an ultra. Not able to stop training. Put this orthotic in my day to day shoes. It’s worked. Brilliant. Thank you

4 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Stuart. Thank you very much for leaving us some feedback - delighted that you've had a positive outcome.

Rated 5 out of 5 stars

I had chronic plantar facilitis and had…

I had chronic plantar facilitis and had bought lots of different insoles. Following shock wave treatment I bought these to to try to prevent it coming back. They have been great. Would definitely recommend for this condition. They look like they will feel hard but actually are very comfortable.

27 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Becca. Glad you've had such a positive outcome and thank you for taking the time to leave feedback!

Rated 4 out of 5 stars

Great option for tired or aching feet.

I bought Salford’s orange insoles and these, coupled with better fitting shoes, have definitely made a difference to how my feet feel when I’m standing or walking a lot. I think that the ideal thing would have been to have had my gait analysed professionally and perhaps gotten custom made insoles. But this is extremely expensive. So Salford insoles offered me a solution which has been affordable and effective.

27 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Kieran. Thank you for the feedback! Private podiatry services are very affordable and accessible if you do decide to have a biomechanical assessment and many clinics have their own preferred prefabricated solutions, such as ours, as an alternative to full custom.

Rated 3 out of 5 stars

The insoles fitted well but I didn't…

The insoles fitted well but I didn't like the fact there was no soft material lining them. The edges were quite hard and caused serious blisters on insides of both feet forcing me to stop running after only 2km. Had to wear thick socks next run which is not ideal and still started to rub but after c5k. Couldn't return as just over 30 day limit.

1 June 2026
Unprompted review
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Reply from Salfordinsole

Dear John. Sorry to hear that you haven't got along with the insoles. We have a 60 day returns policy as stated on the website, so if you're inside that just contact us.

Rated 4 out of 5 stars

Good quality insoles my only issue was…

Good quality insoles my only issue was the delivery time as I was in quite a lot of pain
I ordered them because they worked for me away back in 2014 seems like foot problems are very intermittent!

18 April 2026
Unprompted review
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Reply from Salfordinsole

Dear Stuart. Thank you for the feedback. From what I can see, your order took three days to deliver, which is indeed a day over our target of 48 hours via Royal Mail.

Rated 3 out of 5 stars

I cannot fault the buying experience or…

I cannot fault the buying experience or speed of delivery at all, this was all fine, and the quality of the product is very good.
But as a sufferer of quite bad over pronation, I was looking to use these to replace old orthotics provided by the NHS several years ago and avoid having to go through my GP to get a fresh referral, as having relocated in the UK, my original referral into specialist care had lapsed.
Unfortunately the inner soles, although comfortable, did not provide the level of support (I believe) required, to help my feet and ankles seizing up on days when I had been actively on my feet, which is most. So I tried the inner soles for a couple of weeks, but had to stop using them in the end.

12 March 2026
Unprompted review
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Reply from Salfordinsole

Sorry to hear that your outcome wasn’t entirely as hoped. When we developed this device, we went through a process of assessing insoles made from different foot casts and then created the arch profile exactly from one of the casts with no modification at all – meaning, basically, that it is the exact shape of a foot of a known size. It is entirely possible, however, that a higher arch might need additional support. Private podiatry care is very accessible and affordable these days and a biomechanical assessment from a podiatrist could soon have you heading in the right direction.

Rated 5 out of 5 stars

didnt think much when first got insoles…

didnt think much when first got insoles ,but have stopped my knee pain after beeing on my feet all day and have been brilliant.

27 May 2026
Unprompted review
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Reply from Salfordinsole

Thank you very much for your feedback and I'm glad that you tried the insoles despite your initial doubts!

Rated 5 out of 5 stars

Fabulous insoles

I’m in my sixties and ran for about 30 years. As a consequence I have a dodgy runner’s knee which gives me some pain - especially when going downhill. Your runner’s knee insoles means I can go on long distance walks without pain.

1 May 2026
Unprompted review
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Reply from Salfordinsole

Hi Elizabeth - thank you very much for taking the time to leave a review!

Rated 5 out of 5 stars

I’ve tried SO MANY insoles that I gave…

I’ve tried SO MANY insoles that I gave up counting… most did nothing at all (regardless of the major claims!) while others worked a short time but generally failed very quickly (strangely these ones were the most expensive!)… I visited a local paediatrician (one of many previously!) but he told me within 5minutes of entering his premises, precisely what my problem was (fallen arches) & what to do about it - ie buy a set of insoles he uses himself, direct from SalfordInsoles! I confess I was a bit suspicious when he told me he had worked on developing the soles he recommended, but all I can say is that within ONE WEEK my pain & discomfort had receded massively… so much so that I’ve purchased another five sets so I don’t have the bother of swapping them (because yes, they can be used in any shoes or boots (inc Work Boots!) of the appropriate size… I CANNOT praise the ‘orange’ insoles more highly than to say I have recommended friends, family & even relative ‘strangers’ to try them… absolutely brilliant product & my paediatrician is now a hero of mine! Thank You SalfordInsoles!!! PS delivery was very adequate & the price is not exorbitant considering how they ACTUALLY WORK!!!

15 May 2026
Unprompted review
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Reply from Salfordinsole

Hi Aidan. What can we say other than we're thrilled that you've had such a positive outcome? One further upside is that, because the insoles contain no foam and therefore can't collapse, they will perform consistently and indefinitely! Thank you again!

Rated 5 out of 5 stars

Immediate comfort and alleviation of…

Immediate comfort and alleviation of chronic shin splints, had tried quite a few things without results and tried these insoles, really really good
They are only slightly firmer the first few uses, but then feels all natural
I use them now in all my shoes
Really happy!

1 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Victor. Thank you very much for your feedback - it's wonderful to hear about such a positive outcome! Shin splints are quite simple to cure but only if people try the insoles - you'd be amazed how many pairs get returned untried. It's also very important to wear the insoles as much as is practical. This isn't a disability, it's just a case of allowing the foot to function as it was designed by providing the support that modern shoes lack. Thank you again, very much.

Rated 4 out of 5 stars

Why only a four star rating as…

I have given only a four star rating as while they have been tremendously successful in alleviating my medial OA. In fact prior to buying them I was expecting to be referred for a knee replacement. After four months of increasing levels of pain and reduced activity I am now walking with greater ease and especially negotiating stairs.
The consultant I saw advised me to get the insoles and develop strength building exercises for quads and hamstrings. So far I am very pleased with the soles, have two pair, and am expecting further improvement hence current 4 star review. One week before receiving the insoles I was barely able to walk or stand from a chair without intense pain, that is now a distant memory.
Thank you

21 May 2026
Unprompted review
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Reply from Salfordinsole

Hi Tony. Thank you very much for your review.

Rated 5 out of 5 stars

The insoles I purchased were the red…

The insoles I purchased were the red lighter weight ones, but were perfect for my problem - overpronation and pain in the large toe joint. I don't wear them every day since the weather has become so warm, so I substitute them for a sling back sandal with a foam filled pad under the affected area. This combination has helped enormously and I do not have anywhere near so much discomfort.

1 May 2026
Unprompted review
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Reply from Salfordinsole

Hi Sandra. Thank you very much for the feedback! Really pleased that you're pleased.

Rated 5 out of 5 stars

These insoles are excellent

These insoles are excellent. I have notified a big difference since using them and feel more stable and confident walking. I would highly recommend these.

2 March 2026
Unprompted review
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Reply from Salfordinsole

Thank you very much for taking the time to leave a review - we really appreciate it!

Rated 5 out of 5 stars

Very good quality and service

I’ve ordered twice from Salfordinsole today because the first set of insoles were so much better than what I had before. Customer service was also really good - I had initially ordered the wrong size, and they corrected my error as soon as I let them know.

6 February 2026
Unprompted review
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Reply from Salfordinsole

Hi Angie. Great to hear your feedback, so thank you very much for taking the time!

Rated 5 out of 5 stars

Great experience with Salfordinsole.

Great experience with Salfordinsole.
I have found the orange insoles comfortable and they seem to have alleviated my heel pain

2 May 2026
Unprompted review
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Reply from Salfordinsole

Hi Marie. That's great to hear - we very much appreciate you taking the time to leave us some feedback. Thank you!

Rated 5 out of 5 stars

Hallux Limitus insoles

I bought the insoles to help with osteoarthritis in my big toe. Since getting these the pain has eased right off. The delivery and communication from Salford Insoles was also first class.

6 May 2026
Unprompted review
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Reply from Salfordinsole

Hi David. Thank you for your greatly appreciated feedback - we're delighted that you've had such a positive outcome! Thanks again.

Rated 5 out of 5 stars

Recommended

Arrived quick, good price, insoles as described and do what they say they’ll do, can’t ask for much more.

26 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Mark. Thank you for the feedback - it is very welcome!

Rated 5 out of 5 stars

I enjoy walking long distances but…

I enjoy walking long distances but found I was have pain in my ankles. I took advice and purchased the recommended arch support, it works the supports gives my arches the much needed lift. I am back to enjoying being outdoors and walking in some beautiful scenery

26 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Michael. Thank you very much for your feedback, it is hugely appreciated. It's great to hear about your positive outcome.

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