Smooth purchase. Great deal. Fast delivery, items arrived within 2 weeks. And the product was exactly as described and pictured. A sturdy, well designed glass that’s also aesthetically very pleasing.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Love the products, as well as the service and follow up to make sure everything arrived. I purchased the Jornets Pearl Mug and loved it so much I also purchased the Consell Mug. Both are works of a... See more
I ordered the beautiful shell goblets for a beach wedding. The bride and groom loved the gesture as much as the actual goblets themselves. They will be a treasured memory from their special day. They... See more
I live in New York City and had never heard of this store before, but Instagram kept advertising a very specific cup and saucer to me, knowing I would love it, and after seeing its photo a few times,... See more
Company replied
Company details
Written by the company
We aim to create beautiful and serene spaces where you can unwind at the end of the day – a sanctuary where spending weekends reading a book or taking a nap is irresistible, and for a moment, you can hear the Mediterranean, feel the sand, and breathe in the scent of the pine trees from our cherished Mallorca.
Contact info
Avda Marqués de Corbera 10, 28017, Madrid, Spain
- customerservice@salaterradeco.com
- salaterradeco.com
Breach of guidelines
Horrible experience
Horrible experience. First of all delivery arrived 3 weeks later than they claimed during the purchase, the item was terribly packed and arrived damaged, lastly, there was no instruction how to assemble the lamp and it required more skills than ikea so I had to ask an electrician to come.
28 January 2026
Unprompted review
Reply from Salaterra
Hello,
We are truly sorry to read about your experience. What you’ve described is absolutely not the standard we aim to deliver.
A delivery arriving significantly later than expected, combined with damage and assembly difficulties, is understandably frustrating — especially for a product that should bring joy to your space.
Regarding the packaging and the damaged item, this is something we take very seriously. If you haven’t already, please contact our customer support team with your order number and photos of the damage so we can review this immediately and offer an appropriate solution.
As for assembly, some of our lighting pieces do require professional installation due to electrical components, but clear guidance should always be provided. If instructions were missing, that is something we would like to investigate and correct.
We genuinely value transparency and customer satisfaction, and we would very much like the opportunity to make this right. Please reach out to us directly so we can assist you further.
Kind regards,
The Salaterra Team
I have ordered sofa and received it…
I have ordered sofa and received it recently which I am very pleased with. The quality of product is as expected. It is going to be a wonderful addition to my interior. Thank you.
28 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for your kind words 🤍
We’re truly delighted to hear that you’re pleased with your sofa and that it met your expectations in terms of quality. Knowing it will be a beautiful addition to your interior means so much to our team.
Each piece is carefully selected to bring both comfort and character into a space, so your feedback is incredibly rewarding for us.
Thank you for your trust and for choosing Salaterra — we hope to accompany you in future projects as well ✨
The lamp is lovely and arrived in due…
The lamp is lovely and arrived in due course.
21 January 2026
Unprompted review
Reply from Salaterra
Thank you very much for your kind review 🤍
We’re so pleased to hear that you love your lamp and that it arrived safely. That’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your feedback, and we hope your new piece brings warmth and character to your space ✨
Thank you for choosing Salaterra.
Great shopping experience
I bought a pack of 2 lamps to my living room.
In addition to the great looking of them making the room way more cozy, the costumer care department was really helpful and approachable by their whatsapp contact.
Really recommend their products. Im sure I will make some more shopping with them !
27 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for your wonderful review 🤍
We’re delighted to hear that your two lamps brought a cozy and beautiful touch to your living room — that’s exactly what we hope our pieces create in every home.
It also means a lot to know that you found our customer care team helpful and approachable via WhatsApp. We truly believe that good communication is just as important as good design.
Thank you for your recommendation and for your trust in Salaterra. We’ll be very happy to welcome you back for your next purchase ✨
Salaterra was so lovely to work with
Salaterra was so lovely to work with. Their craftsman ship was amazing. I got this mug for my costal loving sister in law and she is so in love with it. Their customer service is also very responsive and kind.
12 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for your beautiful review 🤍
We’re truly touched to hear that your sister-in-law loved the mug — especially knowing it was chosen so thoughtfully for someone who loves coastal-inspired pieces. That makes it even more special.
Craftsmanship is at the heart of everything we do, so your kind words about the quality mean a great deal to our team. We’re also very happy to know you felt supported by our customer service — kindness and responsiveness are values we genuinely care about.
Thank you for trusting Salaterra for such a meaningful gift ✨ We hope to welcome you back again soon.
Arrived safely and beautifully!
I live in New York City and had never heard of this store before, but Instagram kept advertising a very specific cup and saucer to me, knowing I would love it, and after seeing its photo a few times, I decided to go for it! It traveled long and far, and it finally arrived beautifully (safely) wrapped up securely, with no scratches or dings. The cup and saucer are beautiful and unique! I’ve never seen a design like it and I’m delighted to have it in my home collection.
20 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for your thoughtful review 🤍
We love hearing stories like this — sometimes the right piece really does find the right home. We’re so happy that you decided to trust us after discovering us on Instagram, especially all the way from New York City.
Knowing that your cup and saucer arrived safely after such a long journey — and that you find it beautiful and unique — truly means the world to us. Each piece is selected for its character and distinct design, so hearing that it stands out in your collection is incredibly rewarding.
Thank you for welcoming Salaterra into your home. We hope your new piece brings you joy every time you use it ✨
The piece is very high quality and was…
The piece is very high quality and was packed with the utmost care. More than met my expectations! While shipping took awhile, it was understandable with the holiday crunch in full swing.
23 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for your thoughtful review 🤍
We’re truly delighted to hear that the piece exceeded your expectations and arrived safely. We take great care in packaging to ensure every item travels securely, so it’s wonderful to know that it reached you in perfect condition.
We also really appreciate your understanding regarding the holiday shipping period. That time of year can indeed extend transit times, and your patience means a lot to us.
Thank you again for your trust in Salaterra — we hope your new piece brings beauty and character to your space for many years to come ✨
Perfect mug!!
Perfect mug!!! Great communication, even updated me without me having to chase!! All in all would recommend.
My sister loved ittttt!!
9 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for your amazing review 🤍
We’re absolutely thrilled to hear that you love the mug — and even happier that your sister loved it too! That makes it extra special ✨
It also means a lot that you appreciated our communication. Keeping our clients informed every step of the way is something we truly value, so your feedback is incredibly rewarding for our team.
Thank you for your recommendation and for choosing Salaterra — we hope to welcome you back again soon 💫
The mug and plate are as lovely in…
The mug and plate are as lovely in person as advertised. The mug feels delicate without feeling thin, cheap or under-engineered. The weight, thickness and functionality is balanced, approx. 200g volume. Shipped in a well-padded package. Good shipping communication.
21 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for such a detailed and thoughtful review 🤍
We truly appreciate you highlighting the balance between delicacy and durability — achieving that harmony in weight, thickness, and functionality is something we care deeply about when selecting and developing our pieces.
It’s also wonderful to hear that the mug and plate met your expectations in person and that the packaging and shipping communication felt reliable and secure. Every detail matters to us, from craftsmanship to delivery.
Thank you for your trust and for taking the time to share your experience. We hope you enjoy your pieces for many beautiful moments to come ✨
A pleased customer
I ordered the Xuclar Mug and oh my goodness, I felt in love with it as it’s very creative and unique.
As a sea lover, I found the shell reference absolutely adorable and the color is perfect, as I love nude colours.
Apart from that, the customer service is top tier. That lady was so nice, making sure I received my parcel and that I am satisfied with my order.
21 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for your beautiful words 🤍
We’re absolutely delighted to hear that you fell in love with your Xuclar Mug. Its shell-inspired details were designed to capture that subtle coastal charm, so knowing it resonated with you as a sea lover makes it even more special. And nude tones truly do bring such a soft, timeless elegance to a space ✨
It also means a great deal that you felt supported by our customer service. We genuinely care about each order and always want our clients to feel looked after from purchase to delivery.
Thank you for your trust and for being part of the Salaterra community — we hope your mug brings you joy every single day 🌊🤍
Two seashell mugs
I ordered two seashell mugs which arrived safely to France and are really nice quality.
20 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for your lovely review 🤍
We’re delighted to hear that your two seashell mugs arrived safely in France and that you’re happy with their quality. It’s always our priority to ensure each piece travels securely and meets expectations upon arrival.
We hope they bring a beautiful coastal touch to your daily moments ✨
Thank you for choosing Salaterra — we truly appreciate your trust.
Very nice and unique crafted piece
Very nice and unique crafted piece. My wife saw online and really wanted for Christmas, thank you for all the care working on it!
20 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for your kind words 🤍
We’re truly delighted to hear that the piece made such a special Christmas gift. There’s something beautiful about choosing a handcrafted item that someone genuinely wished for — that makes it even more meaningful.
Knowing you appreciated the craftsmanship and the care behind it means a great deal to our team. We put a lot of heart into every piece, especially during the holiday season.
Thank you for trusting Salaterra for such a special occasion ✨
Perfect
Perfect: product as relationship with the brand regarding the delivery.
Love the brand
17 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for your wonderful review 🤍
We’re truly happy to hear that both the product and your experience with our team met your expectations. Building a strong relationship with our clients is just as important to us as the quality of our pieces.
Your words mean a lot — and knowing that you love the brand is the greatest compliment we could receive.
Thank you for your trust and support ✨
A beautifully made piece that made for…
A beautifully made piece that made for a wonderful gift. We did need to wait a little bit for it, but sometimes these things take time. Well worth the wait.
5 January 2026
Unprompted review
Reply from Salaterra
Thank you so much for your thoughtful review 🤍
We’re truly delighted to hear that the piece made such a wonderful gift. Knowing it was worth the wait means a great deal to us.
Some of our items do take a little extra time due to craftsmanship and international transit, and we genuinely appreciate your patience and understanding. Quality and care are always our priority.
Thank you for trusting Salaterra for such a special purchase ✨
Reply from Salaterra
Thank you so much for your 5-star review 🤍
We truly appreciate your support and are delighted to hear you had a great experience with our service.
Your trust means a lot to our team — we look forward to welcoming you back again soon ✨
When I found this shop for the first…
When I found this shop for the first time, I literally fell in love with the shell glasses and teacup sets! Shipping was fast, and the seller responded very quickly. Unfortunately, one of the glasses arrived broken due to the delivery company, but the seller immediately sent me a replacement so I could still use them for my Christmas party.
The seller is incredibly genuine and has amazing taste. I highly recommend this shop to anyone looking for something classic, chic, and unique to truly impress their guests!
23 December 2025
Unprompted review
To make your house a cozy home
Such a unique furniture
That make your house a Home
Highly recommended to invest in your home from Salaterra, and customer service is amazing as well
Thank you so much for everything
23 December 2025
Unprompted review
The build quality is questionable
The 2 accent chairs I purchased totalled 2,000 USD. They arrived to chicago without damage which was great.
However, once I opened the boxes and inspected them, I realized I greatly overpaid for what I received. The chairs are black and the paint job was awful, uneven and chipped in spots. The underside of the chairs where the paint was had pooled, bubbled, broken off, and looked like it was patched quickly and unevenly. A 2 yr old could have done a better job. The "feet" if you could even call them that, are the cheapest plastic chair end caps you can buy. Which were covered in dried black paint from the chair. What really pissed me off was that the second time I sat in one of them I heard a loud SNAP, and immediately jumped out of the chair thinking I was going to fall through it. I inspected it, but couldn't find where the break happened. Now I'm extremely cautious of sitting in either of them at all.
I appreciate the esthetic of the designs a lot, but looks are nothing if the product build quality is substandard. I will not be buying furniture from this company again. Which is too bad, because I was really hoping these 2 chairs would be a great introduction to me being a repeat customer, but that's not the case unfortunately. It was a ,$2,000 lesson learned.
8 December 2025
Unprompted review
Packaging and quality of the product is…
Packaging and quality of the product is nice. I recommend.
10 December 2025
Unprompted review
Really happy with the lamp I bought
Really happy with the lamp I bought. It’s unique, beautiful and high quality. Arrived fast and great personal service.
16 December 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.