T-31805 Filled in online sales form. Received great price for phone. Phone sent and received by Sala next day. Phone checked and full payment made by 18.00. Great communications from receievin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Top service. Offered the best price online, packaging was received quickly and the inspection was done the next day. It was approved within a few hours and money received the next day. Really impresse... See more
Company replied
The Process was easy enough. Was told I would receive the Payment on the same day. The phone arrived and was tested well before 2.pm. Still no payment which is unusual with Revolut. Hopefully I recei... See more
Company replied
Very easy and pleasant experience... I had a very easy and pleasant experience. They provided clear communication from the start - I sent the phone on Friday and received payment on Monday . They of... See more
Company details
Written by the company
Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk
Contact info
Rochford, United Kingdom
- support@salaphones.co.uk
- salaphones.co.uk
4.7
Excellent
992 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sala Phones was amazing!!
Sala Phones was amazing for me! They were extremely helpful, and their communication was excellent! Not to mention how speedy the whole process was, I will always use Sala Phones from now on. Highly recommended for anyone else!
29 January 2025
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for your great feedback!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thanks,
The Sala Team
Very fast service
Very fast service, sent phone and the end of the next day the funds were in my account.
Sent an email asking a question and email was responded to within the hour.
Couldn’t rate them higher.
Thank you
28 January 2025
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for your great feedback!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thanks,
The Sala Team
Simple trade in process
Simple trade in process, tracked delivery, prompt payment.
24 January 2025
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for your amazing feedback.
We are happy to hear you have had a positive experience with us!
If you need anything else, please let us know and we will be happy to help.
Thanks,
The Sala Team
Brill fast payout great servie
24 January 2025
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for your amazing feedback.
We are happy to hear you have had a positive experience with us!
If you need anything else, please let us know and we will be happy to help.
Thanks,
The Sala Team
Great service so reliable super helpful…
Great service so reliable super helpful and quick payments xxx
21 January 2025
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for your amazing feedback.
We are happy to hear you have had a positive experience with us!
If you need anything else, please let us know and we will be happy to help.
Thanks,
The Sala Team
Excellent service device checked and…
Excellent service device checked and paid out same day
10 December 2024
Unprompted review
Fast and efficient
Fast, efficient and very friendly.
I definitely recommend as it was one of the best customer service I ever received.
Thank you!!!
5 December 2024
Unprompted review
Excellent service!
Excellent service. Sent the phone over the weekend and money was in my bank account on the Tuesday. Very impressed!
19 November 2024
Unprompted review
5* service and pricing
5* service and pricing. 100% recommend and I will be back once the time comes to upgrading again and selling my old handset!
Very cautious reading other reviews - but everything was spot on and real speedy service. Thanks 🙏
28 October 2024
Unprompted review
Outstanding service so quick and…
Outstanding service so quick and communication was great.
25 October 2024
Unprompted review
Amazing service!
Amazing service!
I was sceptical but so glad i used sala!
So quick and easy!
I got the exact amount as quoted after sending in my documents 😅
22 October 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for your great review!
We are glad you have had a positive experience with us
If there is anything else we can do, please let us know!
Thank you,
The Sala Team
Scammers
Scam. Avoid at all costs. Went to sell my phone as offered the highest price on a comparison website and free returns if unhappy. Sent the device in after i charged it for their ease and as a result they said they will not buy and i have to pay £25 for my own phone back.
16 October 2024
Unprompted review
Reply from Sala Phones
Hi There,
Firstly, we would like to point out that the reason for your rejection was becasue the phone was US SPEC and was NOT NEW as you had submitted. We had already informed you that it has nothing to do with you charging the device! You are already aware of this, so that is false.
Secondly, We have also gave you the benefit of the doubt by asking for a proof of purchase which you can not/will not provide?
It is written in our T&C's, that will only accept devices that are genuine UK Spec. Which yours isnt. We have our policys that state any submissions that are false or incorrect will suffer a return fee within reason.
If you have any other queries, please let us know and we will be happy to clear this up.
Thanks,
The Sala Team
Super quick service
Super quick service, paid exactly what they promised. Highly recommend
7 October 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for your great review!
We are glad you have had a positive experience with us
If there is anything else we can do, please let us know!
Thank you,
The Sala Team
Reply from Sala Phones
Hi There,
Thank you for your great review!
We are glad you have had a positive experience with us
If there is anything else we can do, please let us know!
Thank you,
The Sala Team
Reply from Sala Phones
Hi There,
Thank you for your great review!
We are glad you have had a positive experience with us
If there is anything else we can do, please let us know!
Thank you,
The Sala Team
Reply from Sala Phones
Hi There,
Thank you for your great review!
We are glad you have had a positive experience with us
If there is anything else we can do, please let us know!
Thank you,
The Sala Team
Outstanding Service & Transaction Speed
12 September 2024
Unprompted review
Brilliant from start to finish
Brilliant from start to finish. Not sure how they manage to process everything so quickly. Good communication and clear instructions throughout
4 September 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.