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Company details
Written by the company
Sakura Copenhagen er en dansk webshop, hvor universet udspringer fra Japan og japansk æstetik. Vi designer og producerer keramik og boliginteriør og håndplukker unikke ting fra hele verden. Butik og showroom på Gl. Kongevej 91 på Frederiksberg C.
Contact info
Gl. Kongevej 91, 1850, Frederiksberg C, Denmark
- sakuracopenhagen.dk
4.8
Excellent
237 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Beautiful product and amazing customer…
Beautiful product and amazing customer service. So happy with our purchase!
4 November 2025
Excellent service and communication
Excellent service and communication. Thankfully I'm able to translate this feedback since I don't speak Danish. I will return to purchase more in the near future. Thank you for your great service.
26 March 2025
Good store but too little information about items
1. They don’t write information about products who made them, you will figure it out only after you get the product. I ordered from Sweden “Matcha cup - Beige with white flowers and green dots” that say manufactured in Japan on their side, but there is no stamp or proof of the cup that it is actually made in Japan and by whom. I know because I collect Japanese handmade ceramics. The picture of the product doesn’t match, it says beige but in reality it’s turquoise greenish color.
I can’t send it back because delivery to get and to send back is the price of the mug.
2. Thank you for your respond and for a refund for the cup that I was disappointed with, I liked other products I received but I wish there was more information about each item to know what people are buying.
16 March 2025
Unprompted review
Reply from Sakura Copenhagen
Hi Diana,
I am sorry that the matcha cup you ordered was not what you hoped for. The matcha cup is made from material around the city of Seto in the Aichi Prefecture, Japan. This type of pottery is called ‘Seto ware’ and we source it from a small vendor in Gifu, Japan. We absolutely love this cup and the beautiful Yamacha flower painted on it.
It seems to me like you were looking for a more unique matcha cup with a different colour made from an artisanal craftsman like the ones you seem to be collecting.
You are always welcome to reach out to us before (or after) your purchase if you want more information about particular products, artisans or anything else from our store. You can visit our store at Frederiksberg, Denmark and see the products physically – or you can email us at hello@sakuracph.dk or even call us at +4531364191 (we can FaceTime, so you can see the products from different angles if need be). We are always delighted to help and answer any questions - so it’s a shame we only learned about this here just now.
We have different types of ceramics in various price ranges. Both unbranded items from skilled Japanese pottery makers and ceramic cups with marks from artisanal Japanese craftsmen. We regularly go to Japan to meet with vendors and to meet different craftsmen to bring back the products we love ourselves.
We do not want dissatisfied customers, so I have sent you an email to ensure you can get a refund.
Best regards,
Nina, Sakura Copenhagen
Top Service.
10 February 2025
Unprompted review
Ordered a gift for a friend
I ordered a gift for a friend. It arrived quickly, beautifully packed and with a b-day note as requested. I am super satisfied :)
27 February 2023
Unprompted review
Amazing products and great service
Amazing products and great service, highly recommended!
7 October 2021
Unprompted review
I love their unique style and hand…
I love their unique style and hand picked interior. We bought their paper fishes to decorate our sons room and we have had great joy laying in bed looking at all the colourful fishes. World class service and fast delivery. Love it!
4 October 2021
Unprompted review
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