Sakuraco Reviews 2,523

Excellent customer service, and the snacks are great as well!

Just love getting my monthly Sakuraco box full of Japanese goodies. Every month I try new flavours or textures, finding more and more snacks I like! Also love the included gifts, the pottery is well made and gorgeous!

All these snacks were so authentic! I've been to japan multiple times before, and it always feels like opening a little box of home whenever my package arrives. The sweet potato theme in octobers box was incredible, moreso because sweet potato is one of my favorite flavors. The package arrived within 20 days to my place in the US and nothing was broken!

it is expensive but there are sales every now and then, the points come with every box, and it's gives me a unique experience to learn about Japan and its' food, traditions, and craftsman.

Well packaged delicious and well made goods. Great communication with the company.

Wow, i got so many different things to try! And everything was so good! The softness of the Apple Sweet Potato Cake and how it just melted in your mouth and had just the right balance of sweetness! So happy with my box!

After returning home a bit sad from Japan (I wanted to stay forever) I thought that looking forward to a curated selection of authentic, artisanal Japanese snacks, gifts, tea and beautiful fact sheets about different areas of Japan would be the perfect remedy! 

These boxes act as a fun journey through Japanese culture and flavors from different areas of Japan, delivered right to your door.

Positive aspects highlighted by reviews

I love the focus on traditional snacks sourced from local, often family-owned, makers across Japan. I found it amazing that I was just snacking on walnut mochi as a seasonal star in Akita Japan a week ago and here it is in my sakuraco box when I got home! 

There's good quality and thoughtful variety of snacks, a mix of sweet and savory treats, as well as premium tea pairings.

I really look forward to unboxing, the contents are thoughtful and elegant and impressive, from the beautiful box design to the detailed, full-color booklet. The guide knowlegely introduces you to each product, its regional origin, and its cultural significance.

I also love the bonus home goods, which are crafted in Japan such as a ceramic teacups, chopsticks, or a furoshiki (wrapping cloth). 

It's a unique and thoughtful gift for foodies, travelers, and fans of Japanese culture!

Hidden in each Sakuraco box 🎁 is a small piece of Japan, The guidebook draws you through all your senses as well as give you a touch of Japanese culture, history and taste.

Each month they share a special treasure that highlights the theme of the monthly box. Check it out!

I had my doubts in the beginning, not knowing what I might find in the box, but IT’S SO WORTH IT! I love everything I received! There are some sweet stuff I wouldn’t say I loved (like the walnut mochi, or the sweet potato Yokan), but I still found myself enjoying the different tastes I never in my life have tasted before. It really is an adventure opening the Sakuraco Box. The thrill and excitement opening every snack is something I want to cherish with every box that I will keep receiving. What a beautiful way of experiencing Japan! Love it!!

I enjoy getting my box each month. I especially like the pottery and cakes. My September box had lovely blueberry tarts, dorayaki and tsunami cookie that were particularly yum.

I just love receiving these snack boxes. So yum and beautifully presented.

Extremely disappointed with Sakuraco's predatory autorenewal policy wherein they make no attempt to contact you in advance of the upcoming autorenewal before your credit card is charged. I'm on a 1 year subscription and, unsurprisingly due to the amount of time that had passed, did not cancel my subscription on time for the next year. I contacted Sakuraco hours after receiving the autorenewal email stating I had been charged for another year's worth of boxes - just under $800CAD. I've been a loyal subscriber for 2 years straight prior to this, and wanted to take a break. Instead I'm now subject to another year's worth of overpriced snacks with no remorse from the company. You would think that customer experience and loyalty would be more important than predatory autorenewal tactics - instead, I'll forever encourage people to avoid Sakuraco at all costs. Furthermore, there are a few experiences posted online where the customer was eventually offered a refund - so why am I not being offered the same thing as other customers? As with the large amount of similar reviews stating this same thing, I don't need your policies re-explained in response. I also don't want "a JapanHaul coupon worth $495USD" as offered via email. I simply want my money back, at least for the 11 unprocessed boxes still remaining at the time of writing this.

Absolutely delicious. I've wanted to reorder multiple treats. I especially enjoyed the Daifuku. I gave this as a gift and it was well-received.

I’m disappointed with how this company handles its subscriptions. Once you sign up, you’re automatically enrolled in recurring payments that renew without clear reminders, and canceling isn’t straightforward. You must contact support or cancel online at least 48 hours before renewal, and there are no prorated refunds if you cancel early. Even worse, they reserve the right to change prices or plans at any time without notice. The policy feels one-sided and designed to benefit the company rather than the customer. I would strongly recommend reading the fine print before subscribing.

First of all it arrived super fast and was exited when I got it.I tried all the snacks of this month and it was absolutely amazing having so many different flavours and textures to try out.I can see why so many recommended this thank you!!

I love Sakuraco and look forward to my box every month! Each box lasts me 1-2 weeks and I can’t wait until the next one arrives. Last month I tried to cut costs and cancelled my monthly subscription. But the thought of not having Sakuraco was making me sadder than I expected so I started my subscription again after a couple of weeks 🥰

Clear, concise response to my question. Ensured my understanding, gave opportunity for questions, always maintained professional demeanor during interaction. Thank you.

Our fist box came. It was. Beautifully presented and full of goodies. Can’t wait to try them all. The bento fabric is beautiful and I will be making good use of that. Great value for money. Tried many snack substitutions but this is the best.

Second box arrived today. Tracking is pretty good, better than some of the other sites I order Japanese snacks from. The plan is decently priced, however the shipping and fees are up there. I do live the snacks and small gifts. I choose the 3 month plan, and according to the site was to receive free chopsticks, still have not received those. Waiting to see if they correct that issue, I did email, and how delivery goes on last two boxes to determine whether to continue. Over all I really like the boxes.