Sakercanine Reviews 16

Horrible customer service. Sizing guidance is terrible. Claimed returned item did not meet their standards. Instead of a partial refund would only offer a gift card. I regret doing business with them and do not recommend.

The 
Saker Bomber harness
 in colour of the trails colourway has truly exceeded my expectations. It strikes a perfect balance between rugged engineering and a refined, earthy aesthetic. The construction is clearly built for long-term durability and safety.
The highlight for me is the security. My Australian Shepherd–Collie cross is a notorious escape artist, but she hasn’t been able to wriggle out of this one—the ergonomic structure is that good. I also love its versatility; it moves seamlessly from car safety to trail use, making it an incredibly practical piece of gear. It’s a high-quality investment that feels justified every single time you clip it on.

I wanted to love this harness, but the buying process and customer service were a major headache.
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I used the Saker AI bot for sizing guidance. The bot specifically instructed me not to measure my dog’s girth and recommended a Medium.
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Following the "active fit test" videos provided by Saker, I took the harness to my vehicle. I had to remove the white security tag because it was getting caught in the seatbelt mechanism during the test.
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The harness (a Medium) was too small for my German Shepherd. When I reached out to return it, I was told that because the white seal was removed—even though it was removed to perform their recommended fit test—the return was void.

​It is incredibly disappointing that the company will not stand behind a sizing error caused by their own AI tools.

While they do have a measurement chart on the site, the bot specifically told me to ignore it. As a result, I was steered away from the correct data that would have shown a Medium was too small for my 96 lb GSD. If you are buying for a barrel-chested breed like a GSD, do not trust the bot. Measure everything yourself and be aware that snipping a tag to test the "safety" of the harness in your car will leave you stuck with a $150+ product that may not fit.

​I’ll be donating this brand-new harness to a rescue, as the company refused to offer a fair compromise for their software's mistake.

Our husky pulls really hard and has escaped many times out of his old harness and this made me so nervous every time we went out for a walk. That's when I upgraded to the Lander harness. All the stress and anxiety was gone. I could finally take a long hike and even run with our boy. He has never escaped after this and he seems to be more comfortable as well.

Product 10/10 - best pet product with quality materials. Metal buckles feel like a tank. Mud, rain, snow washes off easily and looks like new every time.

Value 10/10 - yes its expensive but well worth the money and peace of mind especially if safety for your pets is a priority

Support 10/10 - they honored the warranty on my old Canyon light. Got full refund and bought the Lander. Will probably upgrade to the Bomber.

Pretty bad customer relations. Bought a simple Fi connector but didn't see fine print it was for
ONLY one collar so i bore criitcism i should have known and waited weeks to get partical refund. Never again will i buy anything. Not the money but the poor respect for s customer

This year the winter started too early and it’s really cold Our Pom is not a big walker at first place but now with the cold he stands up in his back paws waiting for us to pick him up cuz his paw hurts. We bought the Paw balm stick and from the first time he didn’t react to the cold at all. So no more pain and he can walk longer. We didn’t test it on the salty sidewalk but we wouldn’t go in n it anyway. Very happy so far!

**** UPDATE ***
This does appear to be an issue with the postal service. After reaching back out to Saker, they offered to send another harness right away. When I requested a refund instead due to my dog’s decline in health, they responded quickly and agreed to refund the payment. My initial review doesn’t reflect the great follow up Saker provided. While I can’t comment on the actual harness, customer service turned out to be exceptional.
Original post:
I placed an order for a dog harness, paying for priority shipping. I ordered on August. 14th, I still have not received the item and Saker says it is not their problem, that it is the problem of the postal service. At this rate, I may not receive the item within the return window. This is not acceptable customer service.

I've tried looking around before, but nothing compares to the quality and safety of their hardware. I do downhill mountain bike and always wanted to have my German shepherd run with me. Wouldn't be possible without saker gear!

I’ve been using the Paw Balm stick for over three years on my Shihtzu. He loves it! And so do I. I’ve been ordering from Amazon.ca. I finally noticed a little business card in the package asking to share my experience in a review. So here it is. My pooches paw pads are so soft. We have a gravel driveway, and in the winter the ice is hard and thick. His paws never get sore. I use this every day. He loves licking his paws and it’s kinda like a treat for him, and it is safe. I am choosing to now order from the company even though there is a shipping fee since it is slightly cheaper than Amazon. 🇨🇦

Granted the buckle was faulty initially but a replacement was sent out and no issues since.
It is a good product but they now stopped shipping to certain countries and Australia was on the list. They just provide with a link to a place that will be an American postal point and they will ship it to you (subscription based not pay by use).
Agree with some others that they not the most effective with responses.

I purchased both the ascension and canyon harnesses with the slings. Unfortunately before we got the upgraded harness, my dog got diagnosed with bone cancer and had to have her front leg removed. The canyon+upgraded sling we purchased had to be returned after testing it and the system not working on my dog.

They denies the return of the upgraded harness first because they claimed it wasnt delievered in time. I emailed them back showing that they gave me email confirmation the sling was with them but not processed 2 weeks prior. They then denied because it was not in its original bag and because it had a spot of dirt smaller than quarter. They claim they cannot ship this product out to anymore customers despite it still being fully functional and advertising it as easy to wash.

I have to agree with the other negative reviews. Very, very shady company. Lied to their original backers/supporters and tried to hide the truth from the public. Take a look at the Center for Pet Safety's post explaining part of the situation. Just google "saker center pet safety". They will delete any negative comments or reviews and block you from their Facebook page. Avoid at all costs, their harness is NOT safe.

This company deleted my low review on their website and also deleted a comment I posted on their Facebook page about their crash test certification. I was also blocked from their Facebook page. All for asking a reasonable, polite question about their product. I now hear from other people that this company regularly deletes negative comments and reviews and then blocks the poster. Unethical and shady business practice. Coupled with their crash test certification being revoked and the news about them knowingly sending out harnesses with faulty buckles - bad news.

I personally got a harness post-kickstarter and have found the harness to have no issues. There was an issue with the buckles (I didn’t really experience many problems but knew it was a thing) - they shipped the new buckles and I haven’t had an issue since.
I have a M-L harness with the accession (two parts) which makes it slip-proof which is a major issue with my dog. The bags work a charm and he can now carry his own water/essentials on hikes. The car component just makes me feel more at ease as it’s a lot stronger than other harnesses out there (irrespective of the questions around CPS). The only other option I have is the EZY harness for car safety which rubs under his arms (don’t have this issue with his saker). All round no issues and worth the money to me.

Be very wary of this company. Firstly there is no direct customer support only an email to reach out to and they get back to you whenever is convenient for them. Second the dimensions for the harness they advertise are not correct I got mine it's really nice but the hole for the neck is way smaller than what is stated on the website. Last but not least these harnesses get dirty very fast and the material makes the dirt stand out. Attempting to refund my order as of 2 days now and still no word back. Looks like I'll have to have the bank contact them.

where do i start! Well in May 2022, i fell for the swanky marketing and signed up for the pre launch of the 'premium' all in one dog harness. They stated that you'd not need another dog harness, this one would be repaired it if broke, life time warranty. Crash test and CPS certified. In July 2022 I became a backer on their kick starter.
Skip forward to February 2023 after many delays, the standard size harnesses where starting to be shipped out, On their Fan page people posted videos of faulty buckles, a light touch on a buckles made them come undone which were then deleted by saker admins. Saker sat on this fault and still carried on shipping out the harnesses with faulty buckles. 2 weeks later they finally let backers/customers know with an update, but down played how bad many of the buckles were. They did not pause production or shipping. The prototype buckled had not been replicated when mass producted in China.
They started on re designing the buckle to fix the fault, while still shipping out the buckles on the harnesses. They did not inform the CPS that they had altered the design of the buckles and harness that had passed the original crash testing. CPS were informed of this via a third party not by Saker. The new buckles and harness did not pass. Due to the coverup of the buckles, shipping out faulty buckles and not informing CPS of the redesign, CPS revoked their certification. Please check in with the Centre of Pet Safety to confirm this revoking