Saint and Sofia Reviews 19,981

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 997 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting the excellent fit, comfort, and stylish designs. Many appreciate the diverse sizing options, including various leg lengths, which allows for immediate wear without alterations. The delivery service is consistently described as quick and efficient, with items arriving beautifully packaged. However, some customers expressed dissatisfaction with the return policy, finding it complicated or experiencing issues with refunds and gift cards. A few people also noted concerns about product quality, specifically mentioning that some items, particularly trousers, showed signs of wear like pilling or discoloration after a short period, or that sizing was inconsistent.

What people talk about most

Product

Customers had positive experiences with product quality and fit. Many reviewers praised the great quality,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the quality of items... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the super quick and fast... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and received... See more

Return policy

Customers consistently note ambiguous experiences with the return policy. While some reviewers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been looking for a pair of comfortable spring summer trousers in a natural fabric, and Saint and Sofia popped up on my Facebook feed with some organic cotton trousers, more than I would normally... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery - no problems. Don’t think I’ve ever bought jeans online and been satisfied - however, as soon as I tried these on I popped on line to look at other colours!! Great quality and fi... See more

Company replied

Rated 5 out of 5 stars

The Chelsea trousers I ordered were to replace some I’d had for a number of years. I reordered because I was impressed with the quality of my first pair Unfortunately the material of my new ones doe... See more

Company replied

Rated 5 out of 5 stars

LOVE LOVE LOVE these new trousers, they fit perfectly and the best part is they come in three lengths, which most places do not offer - this means I can take them out of the packaging and wear them wi... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Fashion Designer
  4. Women's Clothing Store

Written by the company

Saint and Sofia creates fashion and accessories that are fair and sustainable. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. Each month we introduce a considered edit of new, on trend styles. We have a team of over 50 people serving 700,000 customers from dedicated fulfilment centres in the UK, USA and Europe. We’ve been featured in Stylist, Harpers Bazaar, Vogue, The Times, Daily Mail, the Financial Times and others. We have partnerships to support the work of The Prince's Trust, The Natural History Museum, Central St. Martins and Trees for Cities.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very happy with my purchases

Very happy with my purchases. Delivery was fast and beautifully packaged. Would definitely recommend.

9 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Christina

Thank you so much for leaving us a great review!

We truly appreciate you taking the time.

Cheers,
Stacey

Rated 1 out of 5 stars

I bought the trousers for travelling…

I bought the trousers for travelling and have had the same problem with pilling … Ive only wore them once !!!
They’ve not been washed as I was overseas and didn’t wear them on the return leg .. It’s such a shame as they’re a perfect fit , very smart but for this amount of money I would’ve expected better quality
I won’t be buying again as I was sad to see the response to the other purchaser . She said she only wore them once too

10 January 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

HI June

We are very sorry to hear this.

I don't see that you have contacted us in regards to this issue.

I have reached out to you via email today that we have on file.

We look forward to helping in any way we can.

Kind regards,
Stacey

Rated 5 out of 5 stars

Perfection

Dispatched quickly.
Thoughtful packaging.
Shoes look as good as hoped.
Perfect !

11 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Marie

Thank you for leaving us a great review!

We are so happy to hear about your experience.

Please shop with us again soon.

Cheers,
Stacey

Rated 5 out of 5 stars

Easy to order quick to arrive

Easy to order quick to arrive

10 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi PB

Thank you for taking the time to leave us a review.

We truly appreciate it.

Kind regards,
Stacey

Rated 5 out of 5 stars

Lovely clothing and prompt delivery.

Great style and flattering fit - I bought the Apartment Pant and they felt so light and comfortable I bought a second pair!

10 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello Miss J

Thank you for leaving us a 5 star review.

We are so happy to hear of your great experience with our Apartment Pant!

Enjoy,
Stacey

Rated 5 out of 5 stars

Quality of fabric not the same

The Chelsea trousers I ordered were to replace some I’d had for a number of years. I reordered because I was impressed with the quality of my first pair
Unfortunately the material of my new ones does not seem as good as my previous pair, however I have decided to keep them so I will see how they are before I order anything else

10 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello

I am sorry to hear of your experience.

We of course would be happy to see if there is anything we can do - care@saintandsofia.com

Kind regards,
Stacey

Rated 5 out of 5 stars

I love my Keller pants

I love my Keller pants, they are lovely to wear and look smart and very flattering.
I now have them in 3 colours.
Perfect for any occasion.

14 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Tania

Thank you so much for leaving us a review.

We are happy to hear you are enjoying your Keller Pants.

Please shop with us again soon.

Cheers,
Stacey

Rated 5 out of 5 stars

Cross body brown snake bag

Lovely quality bag, easy to order and quick delivery.

7 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello Ms. D'arcy

Thank you for your review.

We are happy to hear you had a great experience.

Enjoy,
Stacey

Rated 5 out of 5 stars

Good quality product

Good quality product. Soft material. Prompt delivery.

9 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello and thank you so much for writing us a review.

We truly appreciate you taking the time.

Cheers,
Stacey

Rated 5 out of 5 stars

Love my new trousers!

Love my new wide leg trousers! I bought the short length and it is perfect. They fit really well and look smart, as well as being very comfortable.

10 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello Jane

Thank you so much for the 5 star review.

We are happy to hear you are loving your trousers!

Please shop with us again soon.

Cheers,
Stacey

Rated 5 out of 5 stars

Amazing comfort and fit

Amazing comfort and fit, excellent material and colour.

13 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Ivona

Thank you so much for leaving us a review.

We do hope you enjoy your purchase.

Cheers,
Stacey

Rated 5 out of 5 stars

I’ve never shopped with saint & sofia…

I’ve never shopped with saint & sofia before and I’m really quite pleased with them. I ordered a dressy t shirt and a bag - both lovely.

13 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Julie

Thank you for taking the time to leave us a great review.

We hope you are enjoying your order!

Please shop with us again soon.

Cheers,
Stacey

Rated 2 out of 5 stars

Very unhappy out of pocket customer

I have been waiting 3,items in the last month and am still waiting for a refund on any of them. I keep being offered credit to purchase other items but I want my refund! Never again I am currently owed £500+ totally unacceptable!

11 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Dear Jenni,
Thanks so much for your note. We are sorry to hear you have had a delay. I can see your refunds were processed yesterday. We hope to have a chance to serve you again soon.
With best wishes, The Saint and Sofia team

Rated 1 out of 5 stars

I am waiting too long again for a refund

I am waiting again for a refund. The first return I waited about 6 weeks and now on a separate item it’s been over 2weeks since I got an email saying it would take 7 days. Totally unacceptable and it appears to be happening to too many people.

11 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Dear Donna, thank you so much for getting in touch with our team and I am so sorry you have had to wait for your refund. I can see your refund was processed yesterday. Thank you for your time and we look forward to serving you again.
With kind regards,
The Saint and Sofia team

Rated 5 out of 5 stars

I’m a new customer and am delighted…

I’m a new customer and am delighted with my new tshirt and jumper.
Worth the price for the quality, will order again from Saint and Sofia.

8 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Susan

Thank you for your 5 star review.

We are happy to hear you are enjoying your items.

Please shop with us again soon.

Enjoy the weekend,
Stacey

Rated 5 out of 5 stars

Amazing Quality of Products

Amazing Quality of Products. Absolutely love my trousers, fantastic quality and so soft.

1 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

HI Sandra

Thank you so much for your great review!

We truly appreciate you taking the time.

Cheers,
Stacey

Rated 5 out of 5 stars

Very satisfied customer

Lovely top, very beautifully packaged. Quick delivery too!

9 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Laurence

Thank you so much for your great review.

We appreciate you taking the time.

Cheers,
Stacey

Rated 1 out of 5 stars

Poor customer care.

I received a T-shirt that has colour run. It was washed in accordance to the care label with 1 other new T-shirt from Saint and Sofia. Customer care have told me it was colour transfer from another item and it was not a fabric flaw. The only item it could have come from was the other T-shirt I bought from them. They are now not responding to further emails.
Under the Consumer Rights Act 2015 this is not satisfactory quality and that entitles me to a refund. I am not happy with the response I have received as I have bought the items in good faith that they will be fit for purpose: this includes satisfactory laundering of the products.

18 March 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello Rachel,

Thank you for taking the time to provide your feedback, we actively take all customer feedback on board and appreciate this matter being brought to our attention.

Our customer care team have reached out to you via email to assist you further with this matter.

Have a nice day.

Rosie
Saint & Sofia Customer Care

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