Sainsbury's Energy Reviews 

Very good customer service

Friendly yet professional and knowledgeable service

Very Helpful person all sorted in no time

I couldn’t get what I wanted online and what’s apped for help. The agent was able to change my tarrif to start when I wanted and all was sorted out. No problem at all

I changed my tariff which was about to expired but the confirmation email was showing a different rate from what l have chosen.it was easy to sort it out by WhatsApp very quickly.

The member of staff who dealt with me gave me all the info I asked for and more, he was also very patient with me, I feel I got a great deal for the next year and hopefully with continue to use Sainsbury energy

I had an issue when I moved home. Ashley dealt with me. I found he was very professional and very helpful. My account is now all sorted.

Changed tariff and agreed Smart Meter.

Very helpful assistant, efficient and very informative.

Ashley was polite and efficient. He answered all my questions and set up a renewal of my fixed energy tariff which I was unable to do online.

Ashley was clear and concise very helpful, sorted out my problem efficiently with no fuss .
It's a yes from me

Would give zero stars if i could! Absolutely appalling service. I moved over to sainsburys energy and they confirmed my tariff. When I went to check on my account a couple weeks after joining my tariff had been changed to a more expensive one and no one had contacted me. That was nearly 3 months ago and I am still battling to get my tariff updated and my meter fixed after it magically stopped working after my switch to sainsburys. I've raised a complaint and been told I need to wait at least 30 days for an engineer appointment. The appointment couldn't go ahead and I reached back out to the person dealing with my complaint. He again asked me for a date I was available in 30 or more days time. How is that acceptable service. Ive still not been provided a replacement appointment and I am still on a more expensive tariff. Just disgusting service, the complaints handler uses stock responses by the looks of things as they don't always make sense to what I've asked and I've had to chase every single response so far.

I’ve been trying to get nectar points added to my account for about 4 months. Missed the double Avios reward etc. conflicting information has been given about how we need to go about it. I think Sainsbury’s should have picked another provider to white label because eon next are just not able to handle the relationship.

Made a mistake online when trying to change tariff. I sent a WhatsApp messsge and it was sorted out very quickly.

what ugly customer service experience ive had from
them they keep passing me between nectar rewards and sainsbury energy over a dozen times constant emails from pillar to post .
just because i want to link my 5 energy accounts to my one nectar card the assistants have No clue whether it can be done nor BY whom !!! as ive had it done in the past im telling them and when she claimed she done it does not even register on my accounts profile ..
what about people with two homes or more and one card ?? just have it registered to one card i pay the bills it my entitlement to have points from all five of the energy accounts regardless if im the same person its should still be X5
if someone could rectify this would be great

Recently moved homes and need to switch suppliers. I was dreading this process however everything went smoothly and Shane helped us switch very quickly all via email.

I just wanted to query something. I was pointed in the right direction and managed to get things sorted.
Great service from the Customer Service team.

at least 3 times a year i get my bill doubled for absolutely no reason or there’s an error or my smart meter is apparently not reading even though it’s new. sainsburys are unfortunately the worst energy supplier i’ve ever used and im so relieved i have swapped to Octopus. with sainsbury’s i was often very stressed to get an email 5 days before my payment due and it would be doubled unnecessarily. , Octopus have been hassle free, transparent, and fair. thank goodness,

I have been with Sainsbury's energy on and off for about 12 years.

I like the telephone customer service but dislike the robot help when calling.

I needed to call and talk to someone from customer service team because I couldn't find my latest bill on my online account.

Ashley was superb. Couldn’t do enough: very helpful, clear, polite and sorted the issue out. Great customer service.

Ashley answered our call quickly, clearly and efficiently, couldn't ask for better service.