Great communication
Great communication. We live full time on our boat so logistics is always difficult. The Team at Sailrace understands this and their great communication makes things easy.
18 May 2026
Unprompted review
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Company details
Written by the company
SailRACE.com is a specialist online store for marine electronics, sailing hardware/spares, safety equipment and technical sailing apparel for racers, cruisers and yacht owners. We operate from Spain (EU) and ship internationally. Why customers trust SailRACE: Official dealer/reseller for all brands we sell. Brand-new, genuine products only (manufacturer warranty where applicable). Real company, real contact: SailRACE – INTEALIS, S.L. (Spain), VAT/CIF ESB87438123. Registered office: Paseo de la Castellana 179, 1º C-1, 28046 Madrid, Spain. Contact: team@sailrace.com | +34 91 203 23 00. Compatibility-focused support for refits and upgrades (NMEA 2000 / NMEA 0183 / Ethernet integration, transducer and antenna selection, autopilot component matching, cabling and mounts). International shipping from Spain using UPS and DHL where available (depending on destination/service), including support for marina/shipyard/yacht-in-transit deliveries when complete details are provided. Transparent checkout and policies: totals update at checkout based on the delivery address. Returns/refunds follow our published policy; digital chart cards/codes once issued and cut-to-length items are non-returnable by nature. Buyer-friendly options: 72-hour price match (terms apply) and proforma invoices on request. Human support: Mon–Fri 09:00–18:00 (Spain time). 24/7 chat assistance is available for common questions and order guidance. Website: https://www.sailrace.com Google Business Profile: https://share.google/2JnG9NlptgPSGPuVR
Contact info
Spain
- sailrace.com
4.2
Great
15 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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very good service and quick delivery
very good service and quick delivery at decent price
24 April 2026
Unprompted review
AP44 medium capacity autopilot pack
I ordered an autopilot from Sailrace and before making the order had some questions about the kit. They were quick to answer my inquiry. I made the order on a weekend and the order was shipped by the end of the following week. The price on the kit was the best I could find. Highly recommend!
20 February 2026
Unprompted review
Love their customer support and their…
Love their customer support and their loyalty discounts! Super cool for people who buy hardware frequently. highly recommend!
9 December 2025
Unprompted review
Item lost by DHL in the mail (admitted…
Item lost by DHL in the mail (admitted by DHL). Emailed Sailrace several times and no response.
Do NOT buy from this company.
27 March 2025
Unprompted review
Reply from Sailrace
We’re very sorry to hear this — and if DHL has confirmed the parcel was lost, you should not be left without a clear resolution or a reply from us.
Please accept our apologies for the lack of response. That’s not acceptable, and we want to fix it immediately.
Could you please send us (or reply here with) the following so we can locate your case and act today:
Order number
Tracking number (DHL)
Email address used for the order
Email: team@sailrace.com
(please write “Trustpilot – DHL lost parcel” in the subject)
Phone: +34 91 203 23 00 (Mon–Fri 09:00–18:00 Spain time)
Once we have the details, we’ll confirm the status with DHL and proceed with the appropriate solution according to your preference: replacement shipment (if stock allows) or refund, and we’ll keep you updated until it’s closed.
Order an item which the website said…
Order an item which the website said was in stock after waiting 10 days I then cancelled the item and asked for a refund. Immediately after asking for the refund they stopped answering my emails and didn't return the payment. So have had to dispute it with Mastercard.....do not use!!
26 August 2024
Unprompted review
Reply from Sailrace
We’re sorry to read this — this is not the experience we aim to provide.
If an item showed as “in stock” and then could not be dispatched, we should have proactively updated you, and if you cancelled, your refund should have been processed promptly. If you felt ignored and had to open a card dispute, we understand how frustrating that is.
We’d like to investigate and resolve this immediately. Could you please reply here (or email us) with:
your order number,
the email used on the order,
and the date you requested the cancellation/refund?
Contact: team@sailrace.com
(please include “Trustpilot” in the subject).
You can also call +34 91 203 23 00 (Mon–Fri 09:00–18:00 Spain time).
As soon as we have your details, we’ll confirm the status of the cancellation/refund and provide a clear update (including the refund reference if already issued).
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