Tiphiwo the tech support person I interacted with was fantastic. She fixed the access problem in just a few minutes. My frustration with Sage50 is getting through to the tech support. The wait times are ridiculous!

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I completed onboarding today for Sage HR and have been impressed - throughout the process - by both the system and the induction itself. Sage HR is a big step up for us as an organisation, moving away from paper-based processes, so it's a hugely positive change. I am also really pleased with the onboarding sessions, which took place with Philip Daly, which were informative and helpful. It was clear that Philip knows the system very well and I appreciated his patience and support in guiding me through how to use it. I would therefore highly recommend Sage HR, on the basis of this excellent onboarding experience.

After nearly 15 years as a Sage customer, I am extremely disappointed to receive yet another subscription price increase. We originally purchased Sage under a perpetual licence model, only to be pushed onto a subscription service, and now the costs seem to rise regularly.
This latest increase of was simply announced with no meaningful recognition of long-standing customer loyalty. The message essentially says the price is going up and the direct debit will be adjusted automatically.
Businesses like ours have supported Sage for years, and it feels as though loyalty counts for very little! New customers are often offered incentives and discounts, whilst existing customers are left paying ever-increasing fees.

If this is how Sage treats customers who have been with them for a very long time, then it is a very poor reflection of the company's values!

Repaired My Data Corrupted files in no time at all and saved me many many hours in re entering data.
Cant thank you enough

We have been with SAGE since they purchased ACCPAC, over two decades ago. Every year they start hounding us about payment 2 months before it is due. We have 4 users and we pay $7600 per year which is ridiculous since that does not include any service. We pay someone else for that. They don't take checks anymore. They are incapable of processing a credit card charge with a different zip code than the mailing address on file. I was told it would take THREE to FIVE WEEKS to change our mailing address to match the credit card zip code. What century are we living in? They also can't take the security code which our credit card company says they require to process the transaction. I was bullied into allowing them to ACH our bank account which is not the way my company prefers to pay. THEY DO NOT CARE. They definitely WANT to be paid, but make it very hard to pay them. Extremely difficult company to deal with. Highly do NOT recommend.
UPDATE: Although SAGE claims they reached out to me, they have not.

Sage has always provide good customer services, I have spoken with Jade today, she resolved my query professionally and efficiently.

Many thanks!

This ticket went through a lot of Agents. With Gordnon's help I was finally able to find a resolution as he was willing to meet with the team and explain the issue in detail.

Had a great couple of onboarding sessions with Philip Daly. Very knowledgeable of the system and was great at answering all our questions!

We appreciated Danielle's patience during the onboarding. She spoke very clear & explained lots of details as we went along. I don't think we were informed before hand by our sales rep about what to expect. So we had to work around our lack of knowledge on how the programs work together. Danielle was understanding and even spent extra time assisting us with onboarding.

Very experienced & helpful caseworker.

Explained his steps as he worked.

Very satisfied .

They started well but are more and more expensive plus now they are forcing 2 factor Authentication, plus you battle to speak to a human, and everything is stupid AI.

Customer support is very lacking - it is difficult and time consuming to get anyone on the phone, the AI chat is only helpful for very basic tasks, and the live chat agents aren't able to do very much either, meaning after you explain everything in the chat, they send your ticket to tech support and you have to wait for an undetermined amount of time for a callback. If you call first, you have to wait a long time and after several minutes it will give you an option to receive a return call instead of holding but then you have to make sure you are available to answer when they call because if you're not, you get to start the process over again. This is very frustrating when your accounting system won't work.

Session was well communicated - Mathew Salmon's knowledge is excellent. Friendly, helpful & professional. Perfectly pitched

Cole quickly established the problem and resolved the issue

The technical support service was very fast and very helpful and answered all my questions

very skilled Sage 50 technician who was very helpful and knowledgeable in resolving my problem with attachments

Too expsenive

the entire experience was like having a conversation while drinking coffee at a cozy cafe.

The technician was courteous and knowledgeable.