We appreciated Danielle's patience during the onboarding. She spoke very clear & explained lots of details as we went along. I don't think we were informed before hand by our sales rep about what to e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Sage exists to knock down barriers so small and medium-sized businesses can thrive; supported by accountants, partners and the wider business community.
We help businesses manage money, people and payroll with confidence, reducing friction in everyday work so they can focus on what matters most.
Millions of customers trust Sage’s finance, HR and payroll software to help work and money flow. By connecting businesses with customers, suppliers, employees, banks and governments, Sage helps reduce manual effort, improve accuracy and deliver the insights businesses need to move forward.
We know running a business can be complex and time-consuming. That’s why Sage combines smart technology with a human approach; bringing together intuitive software, local expertise, trusted support and strong partner communities.
Beyond our products, we use our technology, time and experience to help tackle digital inequality, economic inequality and the climate crisis, supporting more inclusive and sustainable growth.
Everything we do is driven by a simple goal: helping business flow, so businesses and the people behind them can move forward with clarity and confidence.
C23 5 & 6 Cobalt Park Way, NE28 9EJ, Newcastle Upon Tyne, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sage support is incredibly helpful - I have used the telephone support many times over the years, and the team are always helpful and knowledgeable.

Reply from Sage
The server is down since this morning. None of us are able to access to our company cloud to do the work! The technician said that he doesn't know when it will be up!!!

Reply from Sage
Onboarding for our new Sage HR features was smooth and comprehensive. Our consultant Philip Daly was extremely helpful and was able to demonstrate all the options and flexibility of the platform.

Reply from Sage
Queries were answered with clear instructions. by Ellis Ronan. Very easy to follow guidelines recommended.

Reply from Sage
Excellent service! Turnaround times are reasonable and they keep their promises. Their fees are affordable. The staff is friendly and professional. For over 8 years; they have consistently audited our financial statements with diligence and professionalism; ensuring quality outputs and financial controls improvement advises. On an annual basis; they file our SARS tax returns before the due date; helping us to avoid tax penalties. To NPO’s and companies looking for a reliable Chartered Accountant; contact Malesh CA.

Reply from Sage
Ellis was very knowledgeable and helpful. Session was very useful for me and our company.

Reply from Sage
Adam was very helpful and engaging and sorted the issue promptly

Reply from Sage
The service was brilliant from start to finish. Jerry was clear, friendly and easy to understand, and he quickly identified the issue and found a solution on the first call. I couldn’t have asked for a better service — quick, helpful and very efficient. Thank you, Jerry!

Reply from Sage
I was surprised by how quickly my tech support call was answered. Then my upgrade issue was resolved first time and surprisingly quick. Very pleased with the service I got today from Sam. Highly recommend.

Reply from Sage
Experience that Sage.com is the best En Can Make your Life Easy

Reply from Sage
I've been trying to get to grips with the ai document capture while my book keeper is on holiday.
Basically it doesn't work. Can't read the simplest of invoices & gets all the figures wrong on a detailed invoices.
Basiacally we're being charged for something that doesn't work.
Support have been good. They comment each time that I'm not paying for support (an extra charge) but my argument is that if they're selling something that doesn't work then why should I have to pay for support as well.
So after wasting many, many hours this week sage & I have come to the conclusion that this feature doesn't work for me.
But are they reducing the ridiculous monthly subscription fee (customer of 27 years. Hell no!

Reply from Sage
Sage is a good company and good program.

Reply from Sage
SAGE ACCOUNTING UK, is the most brilliant Company for small businesses.
Phone calls are are always answered promptly, with assistance to follow.
I would totally lost without SAGE!!!!

Reply from Sage
Really disappointed in sage for MTD. Whilst the staff are very helpful, the software will not let me submit my accounts and will mean I am late. In addition the help desk has messaged to say my issue has been resolved when I am still in the same position I was a few days ago with accounts that cannot be submitted. I think the help desk should recognise the gravity of the error, I also think if the software fails resulting in the negetive tax point system, sage should be refunding some fees. I have two softwares for MTD, I prefer sage, but at least Hammock submits without errors. Problem not resolved in the last 3 days.

Reply from Sage
I find Sage are a lovely company to deal with, I have had to call several times with different queries and they are so professional, well mannered, helpful, experienced and they get the issue resolved

Reply from Sage
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.