SafeStreets Reviews 

Anthony Edgell was amazing! I'm blind and he did a great job getting me through the right steps to get this install done and was very patient. He pointed me in the right direction of what I needed here for my disability and gave me every reason why I trust this company. I wasn't too sure about getting this security system installed originally, but after Anthony came and walked me through the process, it made me feel a lot better. Thank you Anthony and SafeStreets!

He did a good job!! Thanks for everything.

Jr did a great job. Very polite and knowledgeable.

I honestly wouldn’t give 1 star but there isn’t an option for none. In the last 2 days I have spent 4 hours on the phone being transferred numerous times. Each time having to give all my information all over to each person I was transferred to. I finally asked if they were told anything about my call prior to them taking my call and was told no. I bought a new security system and originally going to set it up myself. I wasn’t going to be able to, so I called to schedule an installation. That’s when the trouble started. The 1st person I spoke to wanted to sell me a monthly subscription for asurion. While talking to this guy I told him numerous times I didn’t want the service, that I only wanted to schedule an installation. For 45-50 minutes I was told over and over the benefit of getting asurion. Over and over I told him I didn’t want it. At that point I asked him if we could schedule the installation if I paid it, & he replied yes. So I paid it, but I didn’t want it but at that point I gave in. I should have never went any further. After I paid it he ran the payment and he put me on hold telling me he you get me scheduled. At that point I had been on the phone for over an hour. I was hung up on. I called back and tried to set up instillation and again each person I spoke with I had to tell them the situation and I was told they would have to transfer me. Another 50 minutes later I was finally told the installation department was closed. They took my information and scheduled a call for the next day. I missed the call and when I called back again was transferred from person to person. One person I spoke with I asked to speak with a manager and was told he couldn’t do that unless I told him why. I told him that I had originally called to make a payment and schedule an installation and I’ve been passed around for over 2 hours. He said, but why do you want to talk to them about? I need to know your issue before I can transfer you. At that point I was furious. I hung up. I called back and during the call again I was being transferred from department to department. Together for the 2 days I had been trying to get my system installed I was told by workers that installation would be free. The last person I spoke with told me differently. While talking to her and explaining the last to days she said she would put in a request for no charge, but she wasn’t sure if would happen. She put me on hold and came back to the call and said she had a specialist looking over my request and put me back on hold for another 6 minutes. She came back and said that the request for free installation was denied. I asked her what it was going to cost to install the system because I had been told at that point it would be free by a couple of people. She answered, $350. She went on to say I will have to transfer you to the next person so they can explain why. So again I was transferred. When the next person answered I asked to speak with a supervisor and was put on hold. She can back a couple of times and asked why. I simply asked to speak to a supervisor. She ended up putting me back in que at the very beginning as if I had just called. I hit the option to speak with instillation. I ended up talking with the last person I spoke with and explained the events over the last 2 days. She said well you are in the right place. She took my information and said she would do her best to help. She said she was putting in a request for the fee to be waived because of the situation. She ended up telling me. Instillation is normally $600 but I was able to get it half off for $300. I told her the lady I had spoken with 2 people ago told me it would be $350 without any discount offer. She said that was the best offer she could give me. So when the call ended, I was at exactly 2 hours on the phone. Together both days I spent almost 4 hours in total. This experience has been the worst experience ever trying to get to talk to a manager. That still didn’t happen. I gave up and decided to throw my NEW unopened system away.

Great person to work with. He went over and beyond!

They where greats guys very helpful

Had a great experience as a first time home owner and especially with this its been supper helpful, staff if really great explaining everything and really patient

Jorge was great! Recommend him to anyone interested in getting a home security system.

Jeremy was great and very transparent with his service. He was very personable and gave a lot of good insight/advice. Definitely would recommend, especially for first time homeowners!

Extremely patient & wonderful, got the job done with excellence! Thank you guys!

Michael did a great job, and he was very polite.

Darcel did a great job installing our system. professional and friendly. Took the time to explain how everything worked and answered all my questions. Also helped me get a good deal.

All good , nice service rep

Diego,

He was a technician that is well trained in his profession. Diego was patient and kind making sure I knew the security measures about my system. I feel comfortable and confident with the technician’s expertise. Please send him back if any foreseen issues should arise. Top notch professional!!!

The Safestreets technician was very kind and professional while installing the system.

Chris was super helpful and informative. He explained the ins and out of the system, and helped to ensure we had proper protection for our home. 10/10

Suhib did a wonderful job coming out to assess and install a home security system at our new property. Everything works great and we’re super excited for our new system. Thanks!

She was very nice and respectful of our property