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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness, making every interaction pleasant and productive. Many people highlight the efficiency and clarity of the services provided, noting that training sessions are well-organized and practical, and risk assessments are thorough and easy to understand. The overall user experience is frequently described as smooth and professional, with many consumers appreciating the punctuality and tidiness of the engineers. However, some customers did mention a slight hiccup with one trainer due to logistics and timing, and a few noted issues with internal office communications.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff's professionalism,... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the clarity and... See more

Based on these reviews

Rated 5 out of 5 stars

Safe I.S. provided a great fire extinguisher training session that was smooth, timely, and well organized. Nick did a fantastic job as the instructor—he was friendly, engaging, and packed with helpful... See more

Rated 5 out of 5 stars

The fire marshal training was solid and worth the time. The trainer knew the subject inside out and kept things clear and practical. No pointless filler, just the stuff we actually need to deal with... See more

Rated 5 out of 5 stars

Safe I.S delivered Fire Marshal training at our warehouse facility. The trainer was clear and knowledgeable. The clarity of the course content was great. Booking was seamless and efficient. There... See more

Rated 5 out of 5 stars

We have recently used Safe I.S Ltd for a Fire Risk Assessment. They were punctual, efficient and knowledgeable. Today they have wall-mounted fire extinguishers and conducted emergency light testing. S... See more


Company details

  1. Fire Protection Service

Information provided by various external sources

Safe I.S. offer Fire Protection & Safety Compliance throughout the UK; our qualified professionals Train, Assess and Service almost all Health & Safety Systems enabling clients to be insurance and legally compliant.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fire Safety Training

Safe I.S delivered Fire Marshal training at our warehouse facility. The trainer was clear and knowledgeable. The clarity of the course content was great. Booking was seamless and efficient. There was no downside to this, we will be using Safe I.S again in the future.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Fire Safety Course

The training was very thorough and thought provoking and delivered very professionally by our trainer in a very well-paced and accessible way. I would recommend this course for its content and value. Many thanks!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Fire Risk Assessment

We recently engaged Safeis to carry out a fire risk assessment at our school as part of our compliance requirements, and we were extremely satisfied with the service provided.

The assessor was professional, thorough, and clearly experienced in working within educational environments. They took the time to understand the layout and specific needs of a school setting, ensuring that all areas were carefully reviewed with pupil and staff safety as the clear priority.

The report was comprehensive, well-structured, and easy to follow, with practical recommendations that were realistic and proportionate. It has given us confidence that we are meeting our legal obligations while maintaining a safe environment for our students and staff.

We would not hesitate to recommend Safeis to other schools seeking a reliable and knowledgeable fire risk assessment provider.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

We used Safe I.S for a fire risk…

We used Safe I.S for a fire risk assessment. Service was efficient and the assessor was very thorough. The report came back quickly and was easy to understand and identify the relevant actions. Would highly recommend.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Safe I.S

Safe I.S. provided a great fire extinguisher training session that was smooth, timely, and well organized. Nick did a fantastic job as the instructor—he was friendly, engaging, and packed with helpful information that made the training enjoyable and easy to understand. Everyone stayed involved, and it honestly felt like one of the best training sessions we’ve had in a long time.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great prompt customer service

Great prompt customer service, setting up inspection appointments seamless. Engineer Paul was extremely knowledgeable, courteous & timely. Have used this company for the last 5 years.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company with efficient staff

Great company with efficient staff.
From start to finish job was completed to satisfaction. Engineers were calm, helpful and joyful.
Report also came through with a quick turn around would recommend and re-use the service.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

The fire marshal training was solid and…

The fire marshal training was solid and worth the time. The trainer knew the subject inside out and kept things clear and practical. No pointless filler, just the stuff we actually need to deal with real situations. Good pace, good explanations, and plenty of space for questions.

Everyone walked away knowing exactly what is expected of a fire marshal and how to handle the basics with confidence. Would recommend the trainer to any workplace that wants training that feels useful rather than box ticking.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Having paid for a fire door inspection...

Having paid for a fire door inspection, to be told that you don't do the remedial works and now found out other companies wont use third party reports is very disappointing and think we are going to go elsewhere, feels more of a money grab for a charity where money is tight.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The Engineer

The Engineer, Luc, was very positive and upbeat. He helped me by going over the weekly testing procedure as I wasn't 100% sure of procedure. Great job, thank you.

2 December 2025
Unprompted review

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