Absolutely disgusting company scammed my parents of £8000 well Larry Bergin did by cold calling on her. on there documents when my mum first took policy it says there protected with FCA but now when... See more
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See what reviewers are saying
My wife took out the pearl plan with safe hands, paying in full the 3070 pounds. We found out today, whilst at her chosen funeral directors, that nearly half of this amount goes on administation costs... See more
Company replied
Took out a funeral plan with Safe Hands several years ago, which I paid for in full. Looks like the company were sailing very "close to the wind" with their management of customers' money and got... See more
I would like to say a very heartfelt thank you to you all. I spoke to Deme and Kyle. Truly exceptional service. I live over in France , which made an already heartbreaking time, even sadder, when... See more
Company details
Information provided by various external sources
Safe Hands are one of the UK's most established and prominent providers of pre paid funeral plans. Our plans are sold almost exclusively via our national network of carefully trained independent will writers, estate planners and IFA's. We are also approved members of the Funeral Planning Authority. We work with funeral directors covering all areas of the UK, the overwhelming majority of which are members of the Society of Allied and Independent Funeral Directors and/or National Association of Funeral Directors.
Contact info
12 Mariner Court, Calder Park, Wakefield, West Yorkshire, WF14EB, WAKEFIELD, United Kingdom
- 08009177099
- info@safehandsplans.co.uk
- safehandsplans.co.uk
1.5
Bad
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Sadly
Sadly, we had to call on Safe in the middle of the night for my mam. They took care of everything. David called the funeral home who were here within an hour and Mams funeral went lovely.
8 September 2017
Unprompted review
Unfortunately, I have had to activate plans for my own family
Unfortunately, I have had to activate plans for my own family and for clients of mine. Excellent service, which was carried out very professionally with nothing being too much for them.
23 August 2017
Unprompted review
Can Recommend
I liked this company because they were not too pushy, unlike some. They gave me the information I wanted simply, paperwork followed as they said it would. I paid a deposit and am doing the rest on interest free credit, and good price for the plan. Lets hope it all works out when its needed! Not too soon thought!.
8 August 2017
Unprompted review
Another decision made that takes the …
Another decision made that takes the worry away from the family, great customer service, lots of information and incredibly open and honest about the whole process, a great boon is starting off with reasonable monthly payments and being able to top up at any time, a wonderful idea and a brilliant company!!
31 July 2017
Unprompted review
Positive opinion of Safe-hands.
Very good service. Your representative gave excellent information and answered any queries I put to him. It's just good to know that when the time comes my family will be able to have things in order to make it as stress free as possible.
31 July 2017
Unprompted review
Easy monthly payments
Easy monthly payments, can top up the package you have chosen.
29 July 2017
Unprompted review
The Staff were very helpful and …
The Staff were very helpful and considerate. Made the whole process very easy to do and gives you peace of mind. This fix price funeral plans are very good idea when you are not planning to die for the next 30 years but then you never know for sure so it is a good idea to plan ahead of time and get to days prices fix for the future.
26 July 2017
Unprompted review
Satisfaction
I am completely satisfied with my purchase from Safe Hands , the young man i dealt with was informative, courteous and explained everything with great efficiency. I would certainly recommend your company.
25 July 2017
Unprompted review
Reply from Safe Hands Funeral Plans
That is very nice to hear Mrs Watton. Satisfied. happy clients are what we strive for so it's really great to get this type of feedback.
Recommendations are very welcome and they have steadily increased over the last few years. Having satisfied clients like yourself facilitates the continued growth of Safehands Plans so we would like to thank you for your valued custom and your very positive review.
If you would like to speak with us to make any changes, or you have any questions, please contact our offices on 0800 917 7099 and our team will be more than happy to help.
Once again, thank you for your feedback and the very best for the future.
Yet another task done that gives us …
Yet another task done that gives us peace of mind!
Contact was simple, we explained what we wanted and the plan that most suited was the one we bought. No hard sell! Easy payment terms that suited our budget. Well done Safe Hands!
21 July 2017
Unprompted review
Reply from Safe Hands Funeral Plans
Thank you for your great review, Julie.
You've highlighted several aspects which we focus on in the client satisfaction team. No pressure to purchase, simple and straightforward documentation and different plans and payment packages to suit all. I am glad you felt all these were met in your experience and you're happy with your chosen plan.
If you need to make any adjustments to your plan at any time in the future, please contact our offices and we will be more than happy to assist.
Once again, thank you for your 5-star review and best of luck to you and your family for the future.
excellent service and value the staff …
excellent service and value the staff are very helpful and polite everything only took a few minutes to sort out, I have already recommended Safe Hands funeral plans to my friends.
21 July 2017
Unprompted review
Reply from Safe Hands Funeral Plans
Thank you for your positive feedback Mr Cockshutt.
We are happy that you found all the staff helpful and friendly as this is the mantra we have. It's very good to hear that you have recommended Safehands to your friends as a great deal of our business is generated in this way these days.
Once again, thank you for your kind words and please contact us via email or telephone should you have any questions at any time.
Verging on harassment
Received friendly, helpful call which was followed up by online information and details of options available.
Far too many calls were then received nearly to point of harassment as I had made of point of stating quite clearly when was a good time to contact me.
Price was comparable to others and follow up was handled well.
Very delicate and stressful to discuss but package was what was needed and happy to have arrangements made to ease cost/plans during grief.
20 July 2017
Unprompted review
Reply from Safe Hands Funeral Plans
We are very sorry that you received many phone calls during the purchasing process. We are still looking into this as this is not in line with company policy but from our initial investigation, we believe the additional calls were made due to human error and a failure to update our systems correctly. Whilst this is an isolated incident, we want to ensure that it does not happen in the future, so we have highlighted some technical systems training which is currently being implemented and this will eradicate any further duplicate calls from being made.
I am pleased that your overall experience was more positive and you felt the follow up was handled well. It is a difficult process for many and its good to hear that you were eventually happy with your chosen plan.
If you would like to discuss the matter, or, you have any other queries that you would like answering, please contact our administration team on 0800 917 7099 who will be more than happy to assist.
Thank you for choosing SafeHands plans and we do appreciate the honest feedback you have provided. To continually improve our service, we require constructive reviews such as yours so we do thank you for your time and effort.
Good luck for the future and please contact should you have any questions.
Excellent service from safe hands every …
Excellent service from safe hands every thing done over phone,no pressure to take out plan gave me 3-4 days to read details and think about plan I wanted. very easy to take out.
20 July 2017
Unprompted review
Reply from Safe Hands Funeral Plans
We are very pleased you found the service excellent Mr Mason. When you take out a funeral plan, it does take careful consideration and a lot of thought so we're glad you felt you had the time to make the right decisions.
Safehands have strict policies regarding pressuring clients for a decision and we are grateful that you highlighting this aspect of our service and found the experience as pleasant as you did. Taking out a funeral plan can be stressful for many people and all Safehands agents are trained to make the process as easy as it possibly can be.
If you would like any assistance at any stage, please contact our offices on 0800 917 7099 and thank you very much for your valued feedback.
Everything sorted over the phone so …
Everything sorted over the phone so quick and easy,very professional,friendly and polite attitude.Made planning my funeral an easy,stress free experience
16 July 2017
Unprompted review
Reply from Safe Hands Funeral Plans
Thank you for your feedback, Mrs Squires. I'm pleased you found our service professional and friendly as this is what all our staff strive for. Planning your own funeral is often perceived as stressful, but, with the right guidance and assistance, it can be a completely stress-free process so I'm glad you had that experience with Safe Hands.
If there's anything you require, at any stage, please feel free to contact our offices on 0800 917 9077 and good luck for the future.
excellent service.
6 July 2017
Unprompted review
Reply from Safe Hands Funeral Plans
Thank you for the feedback, Mr Frost. If we can be of any assistance at any stage, please do not hesitate to contact our offices.
makes me feel better that my children's …
makes me feel better that my children's dont have to worry about payment
6 July 2017
Unprompted review
Reply from Safe Hands Funeral Plans
Many people feel the same relief once their plan is in place. We're pleased that you are feeling the benefit yourself from your funeral plan. We take out a funeral plan for our loved ones, not ourselves, but, the benefits felt when a plan is in place, is a feeling many don't anticipate when starting the purchasing process.
If you have any questions, please contact us however you prefer. Thank you for taking the time to review our services and best of luck to you and your family for the future.
Safe Hands Funeral Plan
It was quick and easy to do and I would recommend them. They were very helpful and went through everything with you.
4 July 2017
Unprompted review
Reply from Safe Hands Funeral Plans
Thank you for your valued review, Miss Wilder. If you would like clarification on any aspects of your plan, please contact our Administration team and we will be more than happy to assist.
Good luck for the future, and, once again, thank you for your much-appreciated feedback.
Nothing to talk aboutname
Nothing to talk about, just wish that you would get my name right. It's Joyner with a Y. Lol
3 July 2017
Unprompted review
Reply from Safe Hands Funeral Plans
We are truly sorry Mr Joyner for this error and we appreciate your humorous view on the matter! We delayed our reply in order to offer some kind of explanation. Let's be honest, not only is it bad practice but I'd be a little perturbed that we couldn't get that simple aspect correct at this stage, hence, our investigation into how this occurred.
Ironically, it was due to a question mark (?) being placed manually on our internal documentation by our compliance department whilst processing the paperwork in order to denote that the spelling of your surname is checked to ensure it is spelt correctly! Unfortunately, this written note also suggested how your name may be spelt, which was interpreted incorrectly as the correct spelling.
Nevertheless, mistakes like this should not occur but we're all fallible and they do happen from time to time, unfortunately.
We have adjusted our records accordingly and we would like to thank you for your understanding on the matter your view on the matter. Thank you for your candid review of our services and if you would like to speak to our admin team at any stage, please call us on 0800 917 7099.
It is very simple to start the funeral …
It is very simple to start the funeral plan as i had a phone call and after a few minutes i had cover
1 July 2017
Unprompted review
Reply from Safe Hands Funeral Plans
Really pleasing to know you found things so straightforward. If any questions do come to mind, or you would like to make any adjustments to your plan paperwork, please contact us via whatever method that suits and we will be more than happy to assist,
Good luck and once again, many thanks for your feedback Mr Aitkin.
Really nice member of the team took me …
Really nice member of the team took me through all the options available
Listened to all my questions of which there were many & gave me all the answers I needed.
Follow up call to check details & when I needed to change names in my will that was'nt a problem.
I feel so much better knowing everything is sorted out.
30 June 2017
Unprompted review
Reply from Safe Hands Funeral Plans
Thank you for taking the time to leave a review, Mrs Sykes. Many customers feel relief when they've completed the purchasing process. Let's be honest, it's not the most pleasant of services to purchase as nobody likes considering their own demise, but, knowing you've alleviated a burden from your loved ones is the overwhelming aspect that many clients highlight when everything has been concluded.
Once again, thank you for your time and we appreciate your kind words, and, of course, your valued custom. If we can assist with anytime, please do not hesitate to contact us.
The Plan for us.
Easy to set up for both myself and my wife. I had been thinking of doing a prepaid funeral plan when I came across "Safe Hands Funeral Plans". Theirs appeared to be the best plan for what I was looking for. We encountered no problems setting up, and staff were very helpful.
28 June 2017
Unprompted review
Reply from Safe Hands Funeral Plans
That's really pleasing to know Mr Philliskirk, I'm glad you found our staff helpful as that's how they should be perceived but we strive to constantly improve our client interaction and customer satisfaction month on month, so, all feedback is very valuable and we do appreciate you taking the time to leave your review.
If you have any questions or queries at any time, please don't hesitate to contact our offices and, once again, thank you for your valued feedback,
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