Absolutely disgusting company scammed my parents of £8000 well Larry Bergin did by cold calling on her. on there documents when my mum first took policy it says there protected with FCA but now when... See more
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My wife took out the pearl plan with safe hands, paying in full the 3070 pounds. We found out today, whilst at her chosen funeral directors, that nearly half of this amount goes on administation costs... See more
Company replied
Took out a funeral plan with Safe Hands several years ago, which I paid for in full. Looks like the company were sailing very "close to the wind" with their management of customers' money and got... See more
I would like to say a very heartfelt thank you to you all. I spoke to Deme and Kyle. Truly exceptional service. I live over in France , which made an already heartbreaking time, even sadder, when... See more
Company details
Information provided by various external sources
Safe Hands are one of the UK's most established and prominent providers of pre paid funeral plans. Our plans are sold almost exclusively via our national network of carefully trained independent will writers, estate planners and IFA's. We are also approved members of the Funeral Planning Authority. We work with funeral directors covering all areas of the UK, the overwhelming majority of which are members of the Society of Allied and Independent Funeral Directors and/or National Association of Funeral Directors.
Contact info
12 Mariner Court, Calder Park, Wakefield, West Yorkshire, WF14EB, WAKEFIELD, United Kingdom
- 08009177099
- info@safehandsplans.co.uk
- safehandsplans.co.uk
1.5
Bad
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The service provided was fantastic
The service provided was fantastic, from the very first phone call everything was dealt with in a very professional manner and we were kept up to date every step of the way.
16 November 2021
Unprompted review
Reply from Safe Hands Funeral Plans
Dear Mark, we work hard to provide the best possible standard of service and care. This is never more important than when our customers pass away, so we're delighted by your feedback.
Kind regards, the Safe Hands team.
Pleased
Pleased , everything was explained very well and was pleased with the follow up to make sure I was satisfied.
15 November 2021
Reply from Safe Hands Funeral Plans
Dear Rosemary,
Thank your for your feedback. We're pleased to hear that you're happy with our service so far. Please let us know if there's anything else we can do for you.
Regards, the Safe Hands team.
My experience with Safe Hands Funeral…
My experience with Safe Hands Funeral service has been friendly and efficient.
Your customer care personnel Ryan recently answered a few of my concerns with professionalism and was very helpful to my satisfaction during our short telephone conversation.
10 November 2021
Reply from Safe Hands Funeral Plans
Dear Mr. Shaw,
We work hard to provide the best possible standards of service and care, so we're delighted by your comments. Please let us know if there is anything else we can help you with.
Regards, the Safe Hands team.
Cannot fault extremely helpful.
30 October 2021
Reply from Safe Hands Funeral Plans
Dear Mr. Askew,
Thank you for your feedback. We're pleased that you were happy with our service. Please let us know if there's anything else we can help you with.
Regards, the Safe Hands team.
The service was very good informative…
The service was very good informative not pushy. Any questions were answered very swiftly. Its all sorted now.
24 October 2021
Reply from Safe Hands Funeral Plans
Dear Mrs. Keegan, thank you for your feedback. We work hard to provide the best possible standards of service and care. Please let us know if there's anything else we can help you with.
Regards, the Safe Hands team.
Good service and very helpful
20 October 2021
Reply from Safe Hands Funeral Plans
Thank you for your review.
We are very happy to hear that you had a pleasant experience with Safe Hands Funeral Plans. We pride ourselves on delivering the best in customer care and satisfaction.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 917 7099.
Kind regards,
Chris
Good experience and service from start…
Good experience and service from start to finish
20 October 2021
Reply from Safe Hands Funeral Plans
Thank you for your review.
We are very happy to hear that you had a pleasant experience with Safe Hands Funeral Plans. We pride ourselves on delivering the best in customer care and satisfaction.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 917 7099.
Kind regards,
Chris
Funerals were held in a dignified and respectful manner
Both my parents passed away within the last 12 months. Both funerals were held in a respectful and dignified manner.
15 October 2021
Reply from Safe Hands Funeral Plans
Dear Customer,
Thank you for your comments. We're glad that you were pleased with the standard of service and care that you received when your parents passed away. Please let us know if there's anything else we can do for you.
Regards, the Safe Hands team.
Very helpful and friendly…
Very helpful and friendly service,explaining all aspects of the plan
12 October 2021
Reply from Safe Hands Funeral Plans
Dear Christopher, thank you for your comments. We work very hard to provide the best possible standards of service and care. Please let us know if we can be of further assistance.
Regards, the Safe Hands team.
Funeral plan just made
Only reason I didn’t give five stars is because our funerals are in the future which of course will be the real test of how the funeral plan works ,pleased with everything so far .Clearly and sensitively presented ,Thankyou
7 October 2021
Reply from Safe Hands Funeral Plans
Dear Sheila,
Thank you for your comments. We're delighted that you were pleased with the service you received. Please let us know if there's anything else we can help you with.
Regards, the Safe Hands team.
I found Safe Hands funeral plans very…
I found Safe Hands funeral plans very good and the staff pleasant and helpful . Thoroughly pleasant experience organising something we don’t always like to think of into the future would recommend them .
7 October 2021
Reply from Safe Hands Funeral Plans
Dear Shirley,
Thank you for your review and your recommendation.
We are very happy to hear that you had a pleasant experience with Safe Hands Funeral Plans. We pride ourselves on delivering the best in customer care and satisfaction.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 917 7099.
Kind regards,
Safe Hands Team
I found the person I spoke to very…
I found the person I spoke to very friendly and informative. Any problem was no problem problem to them. All questions answered there and then, no “I’ll get back to you”. Great and simple all round.
Very pleased with the service.
6 October 2021
Reply from Safe Hands Funeral Plans
Dear Lorna,
Thank you so much for your comments. It's been a pleasure to help. Please don't hesitate to get in touch if there's anything else you need.
Kind regards,
Safe Hands Team
Very good and helpful staff many thanks
2 October 2021
Reply from Safe Hands Funeral Plans
Thank you for your review.
We are very happy to hear that you had a pleasant experience with Safe Hands Funeral Plans. We pride ourselves on delivering the best in customer care and satisfaction.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 917 7099.
Kind regards,
Safe Hands Team
I found this business was totally…
I found this business was totally lacking in empathy and compassion. After my relative had passed away, I found her funeral plan and rang safe hands, but as she was at the funeral directors, that she had requested, but they didn't deal with, I was told that I either had to move her to one that they dealt with or cancel the plan. As my relative had taken out the plan to make things easier at her death, I found this very distressing and left her where she had requested. Written on the front of the plan it said a preferred funeral director of your choice, but at the back, in small letters, it said to contact safe hands before the funeral director. Who looks at small print at such an emotional time? I was repeatedly told that this was a business and that they had to make money. Is this how anyone dealing with the death of a close relative should be treated?
1 October 2021
Unprompted review
Reply from Safe Hands Funeral Plans
Dear Margaret
Thank you for your review.
Please accept my sincere condolences for the loss of your relative.
At Safe Hands Plans, we consistently strive to ensure our plan holders and their loved ones have a smooth, pleasant, and rewarding experience.
If you have found your experience to be anything less than this, we would like to offer our apologies.
If you would like to discuss in further detail with us, please call our freephone on 0800 917 7099 or email info@safehandsplans.co.uk for us to be able to assist you further.
Kind Regards
Chris
Is this value for money or scandalous?
My Mother had taken a funeral plan with safe hands. The plan is a 10year plan. Only five years have been paid a total of £1598 paid I then have to pay £1145 to settle the plan a total of £2743 paid.
The plan will then pay the undertaker £1665!! Safe hands profit £1078 for the plan to run less 5 years
One day offered to settle the balance.
My review is fact so people can form they’re own opinion.
Thank you for reading.
Below shows the attention to detail as the funeral has already been. But they won’t pay out until I settle with them. I will pay the funeral myself before I give them another penny .The positive reviews are of people who haven’t yet claimed.
If you fail to pay the plan they would put a funeral on hold as stated below. Compassion they are definitely short of.
30 September 2021
Unprompted review
Reply from Safe Hands Funeral Plans
Dear Jamie
Thank you for your review.
Please accept my sincere condolences for the loss of your mother.
I am sorry for any upset caused, but the trust requires confirmation that the plan is fully paid before they will allow us to authorise the funeral director to carry out the funeral.
If you would like to discuss in further detail with us, please call our freephone on 0800 917 7099 or email info@safehandsplans.co.uk.
Kind Regards
Chris
Reply from Safe Hands Funeral Plans
Dear Mr. Hickford,
Thank you for your comments. We're delighted that you were pleased with our service. Please let us know if there's anything else we can do for you.
Kind regards,
The Safe Hands team.
I have been pleased with the service
I have been pleased with the service. the reason I did not give 5 stars is that the young man on the follow up phone call yesterday rather rushed and mumbled his conversation and I couldn't make out everything he said.
24 September 2021
Reply from Safe Hands Funeral Plans
Dear Mr. Rogers,
We strive to provide the best and clearest advice, so, whilst your review is good overall, we'll provide training for our colleague who you spoke with on this occasion, to ensure that they always achieve the standard we expect.
Kind regards,
The Safe Hands team.
Does what it says on the tin
Does what it says on the tin. Good efficient service. Reasonably priced with affordable monthly payments.
23 September 2021
Reply from Safe Hands Funeral Plans
Dear Craig,
Thank you for your review.
We are very happy to hear that you had a pleasant experience with Safe Hands Funeral Plans. We pride ourselves on delivering the best in customer care and satisfaction.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 917 7099.
Kind regards,
Safe Hands Team
Very helpful people
Very helpful people. Great service and would recommend to anyone.
23 September 2021
Reply from Safe Hands Funeral Plans
Dear Peter,
Thank you for your review and your personal recommendation.
We are very happy to hear that you had a pleasant experience with Safe Hands Funeral Plans. We pride ourselves on delivering the best in customer care and satisfaction.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 917 7099.
Kind regards,
Safe Hands Team
The lady who introduced me to Safe…
The lady who introduced me to Safe Hands was friendly and extremely helpful and I didn'feel pressured in any way. The young man on the telephone who later rang to ask how I rated Safe Hands was polite but I found it difficult to hear all he said.
22 September 2021
Reply from Safe Hands Funeral Plans
Thank you for your review.
We are very happy to hear that you had a pleasant experience with Safe Hands Funeral Plans. We pride ourselves on delivering the best in customer care and satisfaction.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 917 7099.
Kind regards,
Safe Hands Team
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