Safeguard Europe Reviews 

863
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and well-packaged items that consistently arrive in great condition ready to use. People also find the online ordering process completely straightforward, and many consumers appreciate the reasonable prices alongside responsive customer support. Shoppers mention that products like deterrent sprays and protective treatments work effectively to solve household problems. Some reviewers were not happy with delivery issues caused by external couriers, noting significant delays or missing items from their packages. A few individuals also mentioned feeling frustrated when shipments took much longer than expected to arrive at their homes.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Product

People report high satisfaction with the product, noting that items arrive quickly and work effectively to... See more

Service

Users describe positive interactions with service, highlighting fast and efficient delivery, helpful support,... See more

Order

Clients share positive opinions on order, noting that the online process is straightforward and navigation is... See more

Price

Consumers find price to be very satisfactory, frequently noting that products are reasonably priced, highly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Safeguard have managed to make a retrospectively installed dpc, which was very messy and imprecise (think pump, hoses, metal tubes and a barrel of fluid) into a slick and totally controlled profession... See more

Company replied

Rated 5 out of 5 stars

I a Dry zone Dehumidifier from Safeguard Europe. It was at a very reasonable price which was delivered to me the very next day. Very good service. The unit itself is very easy to set up with manual... See more

Company replied

Rated 5 out of 5 stars

Very good service, including delivery of spray bottle. I have sprayed a tiled ledge, skirting boards, surrounding carpet, inside a cupboard and the carpet door strip in my bathroom, with NOPE. No di... See more

Company replied

Rated 5 out of 5 stars

Checked for recommendations for flea spray and this was best and was cheaper and easier to buy direct from manufacturer. Would recommend, arrived quickly and securely packaged and works!. What more ca... See more

Company replied


Company details

  1. Manufacturer

About Safeguard Europe

Written by the company

Equipping the construction and home maintenance industries with the expertise and materials they need to protect buildings since 1983.

Our industry-leading Research & Development Laboratory has designed a range of highly effective environmental control materials to protect homes against damage.

Our products are regularly specified by Architects and Chartered Surveyors in Structural Waterproofing across the country.

Our products are used by:

  • Contractors
  • Housing Associations
  • Home Renovators
  • Building Construction and Maintenance Companies
  • Damp-proofing specialists
  • The UK home of trusted brands like:

  • Stormdry
  • Dryzone
  • Dryrod
  • Drybase
  • Roxil
  • SoluGuard
  • Oldroyd
  • NOPE!
  • We develop, manufacture and distribute our products in-house at our Horsham, UK Headquarters.

    Renowned for our technical know-how and highly effective solutions, the Safeguard product ranges are rigorously tested and independently verified. Fpr instance, Stormdry Masonry Cream has been tested and verified for effectiveness and energy-saving capabilities by:

  • The British Board of Agrément
  • Energy Saving Trust
  • The Safeguard technical team devises and delivers an extensive curriculum of RIBA-approved damp-related training webinars that are free to access.

    Our dedicated Customer Care and Technical Team is always happy and willing to offer support and guidance at our UK-based call centre.


    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    863 reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (863)

    246 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Second time I have bought this item

    Second time I have bought this item, definitely does what it says. Highly recommend

    15 September 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon Michael,

    Thank you for leaving us such a wonderful review.

    If you have any questions or need assistance in future, please give us a call on 01403 210204 and we will be happy to help.

    Kindest regards,
    Kelsey
    On behalf of Safeguard Europe Ltd

    Rated 1 out of 5 stars
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good Afternoon

    Thank you for taking the time to share your feedback, and please accept our sincere apologies for the stress and frustration caused by not receiving your goods as expected.

    To provide some clarity on the shipment, our courier's GPS tracking and system records show the parcel was marked as delivered on 3rd September at 14:52, logged under the status "handed to resident."

    Because delivery drivers occasionally leave items with adjacent neighbours or in secure outbuildings when this status is logged, we recommend checking these areas where possible. However, if the consignment cannot be found, we take discrepancies between courier records and actual receipts seriously and will look into this further on your behalf.

    We warmly invite you to contact our team directly so we can email you the full Proof of Delivery document and resolve this for you immediately:

    Telephone: 01403 210204

    Email: info@safeguardeurope.com (Please quote your order number or delivery postcode)

    We are keen to look into this for you right away and help get this resolved.

    Kind regards,

    Jack
    Safeguard Europe Ltd.

    Rated 5 out of 5 stars

    Excellent

    Process of ordering was straight forward, items arrived extremely quickly sidering they were to the Isle Of Wight.
    If i need anymore, then will be very happy with ordering from them again.

    12 September 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Hi Keith,

    Thank you for taking the time to leave us such a review. We're really pleased to hear!

    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.

    Kind regards,
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    Quick delivery

    Quick delivery, well packed. No issues.
    Not used the product yet.

    31 August 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for your feedback. We're very pleased to hear!

    Kind regards,
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    Quick and easy to track

    7 September 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.


    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.


    Kind regards,
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    Nope is a brilliant product-arrived 2…

    Nope is a brilliant product-arrived 2 days early

    4 September 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.


    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.


    Kind regards,
    Kelsey
    Safeguard Europe Ltd

    Rated 4 out of 5 stars

    Arrived on.k

    Arrived on.k. Goods satisfactory

    2 September 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.

    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.

    Kind regards
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    Dry zone fan for wet room Great service fast delivery not…

    Great service, fast delivery & good quality.
    Installed above wet room, works well to clear air & quiet running.

    1 September 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.


    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.


    Kind regards,
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    Excellent service

    Excellent service, good price with fast delivery

    22 August 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.


    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.


    Kind regards,
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    Great easy transaction with a speedy…

    Great easy transaction with a speedy delivery and good package price

    29 August 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.


    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.


    Kind regards,
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    Very good service and product.

    Very good service, including delivery of spray bottle. I have sprayed a tiled ledge, skirting boards, surrounding carpet, inside a cupboard and the carpet door strip in my bathroom, with NOPE. No discolouration at all & a pleasant smell at first. As yet no more silverfish have returned, thankfully, to that room. I have used the spray in other rooms too and so far so good! Thanks for producing this effective, much appreciated spray.

    21 August 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Hi Olivia,

    Thank you so much for taking the time to leave us a review. We're glad to hear you're happy with the service received.

    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.

    Kind regards
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    The product was great and cheaper then…

    The product was great and cheaper then other places. free postage. quick delivery.

    27 August 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.


    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.


    Kind regards,
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    Very speedy delivery ordered 1:30pm

    Very speedy delivery ordered 1:30pm, recieved it next day before noon and no delivery charge was very impressed.
    Product also did the job.

    25 August 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.


    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.


    Kind regards,
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    Good product value for money

    Good product, great service

    18 August 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.

    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.

    Kind regards,
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    Nope spider killer

    I have bought twice from this company and I have had no problems with them great communication and fast delivery I would definitely recommend this company to anyone 5 *****

    18 August 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon John,

    Thank you so much for your kind review. We're really pleased to hear you've been pleased with your experience.

    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.

    Kind regards,
    Kelsey
    Safeguard Europe Ltd

    Rated 5 out of 5 stars

    On time

    On time, what we needed.

    19 August 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Hi Keith,

    Thank you for your feedback. We're pleased to hear!

    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.

    Kindest regards,
    Kelsey
    On behalf of Safeguard Europe Ltd

    Rated 5 out of 5 stars

    Great product

    Great product, great service.
    I have fitted quite a few of these now and it a brilliant product. Fit and forget. Controls air flow and looks good too. Ordering and delivery easy.

    19 August 2026

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