Safe passage home cannot be assurede
Safe passage home cannot be assurede. You are honest about it😭 as I know all too well
28 September 2021
Unprompted review
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Company details
Written by the company
Søger du en billig forsikring til din næste rejse eller dit studieophold i udlandet, finder du den hos safeAway. Vi er specialister inden for rejseforsikring, årsrejseforsikring og afbestillingsforsikring. Vi sælger direkte til dig uden dyre mellemled, og vi bestræber os på at give dig den bredeste dækning til den laveste pris. Og så er det nemt at bestille, da alt foregår online. Er uheldet ude, kontakter du safeAways alarmcentral hos Falck Global Assistance. Her sidder en professionel stab klar til at yde effektiv assistance 24 timer i døgnet. safeAway er registreret i Finanstilsynet som forsikringsagentur for det belgiske Inter Partner Assistance SA. Selskabet er medlem af AXA Assistance Group, der er et af verdens største forsikringsselskaber med hovedkontor i Paris. Desuden er vi registreret i Ankenævnet for Forsikring. Kort sagt tilbyder vi nogle af de billigste rejseforsikringer på markedet – uden at gå kompromis med dækningen.
Contact info
Hammerensgade 4, 2. sal, 1267, København K, Denmark
- 44451700
- kontakt@safeaway.dk
- safeaway.dk
Extending the booked insurance was very…
Extending the booked insurance was very expensive, take care to order the full length at first! The communication was very easy and smooth.
17 February 2020
Unprompted review
God til prisen.Nem web side .
8 August 2019
Unprompted review
Reply from SafeAway Rejseforsikring
Hi Daniel,
Thank you very much for your five-star review.
Best regards,
safeAway
The WORST travel insurance ever!
During a 3-month trip, I needed an emergency consultation. I called Falck Global Assistance alarm center MANY TIMES with NO success at all!! Then decided to write to claimsATsafeway.dk because it was really painful, but haven't got ANY reply SO FAR!! I've also asked my travel agent to contact them but even so, I haven't got ANY e-mail reply.
Never had such a TERRIBLE and DISAPPOINTING experience with a travel insurance company in my life!!
I will NEVER EVER recommend it to someone!!
.......................................................................................................
07/dec/2018 SafeAway has just replied TODAY! As I cannot make any comment about their reply, and I want my review to be public, I´m writing it here:
First of all, I HAVE NEVER RECEIVED ANY PHONE CALL, SMS, or EMAIL (or anything!!) from SafeAway when I needed them most!!! NOT EVEN informing that the coverage of the consultation was not possible!!!. Even my travel agent tried to get in touch with you!!!
AS SafeAway WROTE that you have tried to contact me by mail, sms or phone calls, PLEASE show them to me, with the correct dates!!!!
It´s "EASY" to say that you have "still" been trying to contact me.... my email and phone number are still the same, BUT I HAVE NOT GOTTEN any email or call from you. That´s a lie.
The only contact I´m having with you, is NOW that SafeAway reacted to my bad review on trustpilot!! It should be even worse than one star.
24 September 2018
Unprompted review
Reply from SafeAway Rejseforsikring
Hi Raquel
I am sorry to hear about your experience of the proces with your emergency consultation. As far as I can see in the system, you wrote the first e-mail to Falck Global Assistance (our alarm center) on the 15th of August and then again on the 16th of August. Falck responded to your e-mails on the 16th of August but have not heard from you since then. Furthermore the claim you are seeking covered was not covered by your policy, which Falck also wrote to you, since you have not bought the extra cover for dental injuries.
Falck has since then tried to contact you by phone call, e-mail and sms, but you have not responded to any of these.
If you have any questions regarding your case, please feel free to write an e-mail to kontakt@safeaway.dk
Best regards
safeAway
Not replying to my emails in two weeks!!
Wrote them an email two weeks ago asking for more information on how to file a claim and have not heard from them ever since. Pitty, I have used them a couple of times - it's easy to sign up and buy an insurance - but if you actually NEED their service they are not there..
26 March 2018
Unprompted review
Reply from SafeAway Rejseforsikring
Dear Dragos,
I am sorry to hear about your feelings regarding safeAway.
When you are traveling abroad and need imidiately asstance, you should always call Falck by the phone. Otherwise safeAway's customer service is open weekdays from 9AM to 3PM and you will always get a respond within 24 hours on weekdays.
When you file a claim to Falck by e-mail there is a standard processing time of about three weeks, which is why I asume that you sent your request to Falck´s e-mail adress and not safeAway's customer service. If so then yes, as I mentioned before, there can be a processing time of about three weeks.
I can see in my system, that your case have been handled and that you have been compensated for your extra expenses covered by safeAway.
Please feel free to call us if this raises any questions.
Best regards,
Julie
safeAway
Easy to purchase
Easy to purchase, fine print docs were easily available. Didn't need to use the insurance on my travels.
28 April 2017
Unprompted review
Reply from SafeAway Rejseforsikring
Dear Si,
Thank you for your review. I'm happy to hear that you completed your travels with no illness or injury in your baggage. That is, for sure, the nicest way to travel :)
Welcome back any time - and if an accident strikes in the future, we'll be there to take good care of you.
Best regards,
Charlotte
Team safeAway
Super service
20 April 2017
Unprompted review
Reply from SafeAway Rejseforsikring
Hej Michael,
Tak for din anmeldelse. Den beskriver fint hvad vi (blandt andet) gerne vil være kendt for :)
Mange hilsner,
Charlotte
safeAway-teamet
No reply
I had an issue that my flight was cancelled. I wrote them several emails several weeks ago, and never received a reply.
6 February 2017
Unprompted review
Reply from SafeAway Rejseforsikring
Dear Seidi,
Thank you for your review. I'm sorry to hear that your flight was cancelled.
I have looked through your case and my guess is that you might have confused Falck Global Assistance with your travel agency in the U.K that you were trying to get a hold of.
Falck Global Assistance has received an e-mail from you and replied two days later as your request was not urgent.
FGA needs some information from you before they can let you know whether your claim is covered or not.
If you did in fact not receive the above mentioned e-mail from FGA, please contact FGA directly at claims@safeaway.dk og by phone 44451717.
Best regards,
Charlotte
Team safeAway
Reply from SafeAway Rejseforsikring
Hej BT,
Tak for en "short and sweet" anmeldelse :)
Mange hilsner,
Charlotte
safeAway-teamet
Contact could be more friendly
Everything works fine and fast. I wish the rules presented on the website would be more clear. The contact with the company is fast and clear, but I wish it was less formal and more supportive and friendly.
6 December 2016
Unprompted review
Reply from SafeAway Rejseforsikring
Dear Pawel,
Thank you for your review.
We're glad to hear that things worked out well for you. We are always trying to improve our website content so that all customers find the information they are looking for in the quickest way possible. With that said, most of the website content is in Danish, so the place to go for information for English speakers, would be through the English version of our terms and conditions document found through "Downloads".
We're also happy to read that the service you received was fast and clear. Unfortunately in insurance, much of the information we give out has a very formal character due to the nature of the product. We are sorry if you do not feel you got the support you needed.
In general, we are happy to answer all of your questions either through e-mail or over the phone on weekdays between 9am and 3pm.
Best regards,
Team safeAway
i wish you could get a no claims discount every year
5 December 2016
Unprompted review
Reply from SafeAway Rejseforsikring
Dear Gary,
Thanks for your review.
We are always considering ways in which our customers can stay happy - and how to reward customers with a "no claims profile". Right now we do not offer such discount, but in the future we might be able to, so please stay tuned.
Best regards,
Team safeAway
Expensive, bad reachability, not helpful when my luggage got lost
Insurance is quite expensive for what you get. When I had the situation a few weeks ago that my luggage got lost (I took the plus option that includes baggage) after a recent flight I got no help. Reaching the support line was very difficult outside of 10am-3pm hours (and subcontracted to another company so they did not know contract specifics).
30 August 2016
Unprompted review
Reply from SafeAway Rejseforsikring
Dear Sven,
Thank you for your comment.
First of all, we find it important to clarify that the alarm center, administered by Falck Global Assistance is open 24/7. As stated on your policy documents, all claims must be filed to Falck's alarm center. The support center/safeAway customer service is open on all weekdays from 9 am-3 pm.
Regarding your case, we would like to clarify that "baggage delay" claims are covered solely on outbound trips, not on return trips to your home country.
In case your baggage went missing (happens when the airline declares that it has discontinued searching for your suitcase), you would be covered cf. your baggage add-on purchase.
Airline companies usually spend 30 days looking for a delayed suitcase before they "give up" and declare it lost. If your suitcase has been declared lost, you are more than welcome to file a claim.
Feel free to contact our customer service if you have questions or comments regarding your claim.
Best regards,
Team safeAway
Lynhurtig og løsningsorienteret
Super Chat-service hor Charlotte K. L.!!
28 June 2016
Unprompted review
Reply from SafeAway Rejseforsikring
Hej Brynjar,
Mange tak for din anmeldelse - den sætter vi stor pris på. Chatten er mange af vores kunder glade for, fordi man netop kan få hurtigt svar på enkle spørgsmål. Vi har dog også åbent på telefonen i alle hverdage mellem 9 og 15, hvis du næste gang har brug for mere vejledning.
Bedste hilsner,
Team safeAway
Excellent service
I hurt my back and could not catch my flight home from India and SafeAway were super helpful and bought my and my girlfriend new flights and paid for the bill at the doctor's office.
10 April 2016
Unprompted review
Reply from SafeAway Rejseforsikring
Dear Magnus,
Thank you for your comment and the five stars. We are happy to help and hope that you feel better by now.
Best regards,
Team safeAway
Reply from SafeAway Rejseforsikring
Hej Sanne,
Tak for de fine stjerner og din kommentar.
Mange hilsner,
safeAway-teamet
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