Sabre Pet Food Reviews 

Reply from Sabre Pet Food

Mar 9, 2026

Hi Danielle, thanks for taking the time to leave such great feedback! It's great to hear that you have been a loyal customer with us for over 12 months now and your dogs are loving our products! We're super glad you found us too 🫶 Kind regards, Team Sabre 🐾

Reply from Sabre Pet Food

Mar 9, 2026

Hi Colleen, Wow what an amazing review! Thank you so much! It is great to hear that you have had continued positive experiences with us and that you even received an order within 23 hours! We're super proud to be the UK's only supplier of Alpha Spirit ranges and their amazing products that your dogs enjoy too! Kind regards, Team Sabre 🐾

Reply from Sabre Pet Food

Mar 9, 2026

Hi Justine, we’re sorry to hear how disappointing this has been. Orygo was discontinued from our ranges and customers notified in advance and also offered alternatives. In relation to Alpha Spirit, we have experienced unprecedented demands due to its popularity and also at that time we experienced temporary supply issues due to export disruptions that were completely outside of our control. We’re sorry this has left you feeling let down. If you’d like to contact us directly with your order details, we’d be more than happy to look at current stock availability and discuss other readily available alternatives. Kind regards, Team Sabre 🐾

Reply from Sabre Pet Food

Mar 9, 2026

Hi Charlotte, thank you for your continued support over the past nine months , we genuinely do appreciate your loyalty and custom.

We’re sorry this situation left you feeling disappointed. At the time our 20% offer was specifically set up for new subscription sign ups and, as with most promotional campaigns, we’re unable to apply it retrospectively to existing subscriptions. This ensures the offer is applied fairly and consistently across all customers.

While we’re not able to override the terms of that specific promotion, our team is always happy to highlight any current offers or savings that existing subscribers can take advantage of. We’re sorry to hear you’re considering going elsewhere, and we do hope we’ll have the opportunity to continue serving you and your dog in the future. Kind regards, Team Sabre 🐾

Reply from Sabre Pet Food

Mar 9, 2026

Hi Mark, we’re genuinely sorry to hear how disappointed you’ve been by this experience. Having looked into this, your order was delivered on 9th November and we were contacted on 17th of November regarding the damaged bag. As outlined in our terms, damage in transit must be reported within three days of receipt. This timeframe is in place because courier claims for transit damage must be raised within this strict window, and once that period passes we’re unfortunately unable raise any claims with them.

We certainly don’t view these reports lightly, and they are not something we consider “standard” or acceptable. We continuously review both our packaging and courier performance to reduce the likelihood of issues like this happening. Kind regards, Team Sabre🐾

Reply from Sabre Pet Food

Mar 9, 2026

Hi Alexander, we’re disappointed to read your review and I have looked further into this for you .

On October 28th you contacted us to request that your subscription be processed earlier than its scheduled date. When we attempted to manually advance the order as requested, a system error prevented it from being submitted correctly to our warehouse picking system. We are sorry for this, and as soon as we identified the issue, we informed you, apologised, and arranged for the order to be delivered the following day resolving this within 24 hours. For that reason, we were unable to offer compensation for travel costs that you had attempted to claim from us.

I could only see one other occasion where there may have been an 'issue' which is where a manual order was placed ahead of your subscription and that you had thought it would cancel out the subscription order that is placed automatically. We did advise that this wasn't the case as the system will auto-generate the subscription order regardless of a manual order placed by yourself directly. We did however offer to collect this via courier at our cost which we actioned and refunded you. We also advised that 'if you need any amendments to these i.e. placing an order early or amending the frequency just let us know and we can do this for you' by our customer services team.

However we can now see that since this happened you have gone on to place further orders with us this year which we really appreciate your custom and we are glad to see that you choose Sabre Pet Food. Many thanks, Team Sabre 🐾

Reply from Sabre Pet Food

Jan 27, 2026

Thanks Andrea for taking the time to leave a lovely review! We’re so pleased you’ve found high-quality products that are fussy dog approved! (we know that’s the ultimate test 🐶). We really appreciate your support and look forward to serving you again soon. Team Sabre🐾

Reply from Sabre Pet Food

Jul 8, 2025

Dear Patrik,

I would like to take this opportunity to reiterate our apologies. It is clear you feel our team did not provide a satisfactory resolution to your concerns, despite us offering a significant refund and putting you in touch with a registered veterinary professional, who was able to offer advice and reassurance.

However, there are several important factors your review does not mention:

The first order placed under your account was on 23rd January 2025. Your most recent order was on 19th April 2025. Between these dates, you placed a total of 7 orders. The first time you contacted our team regarding any issues was on 3rd April. Upon receiving this initial communication, we refunded the full amount for the order in question.

It was only after receiving this refund that you informed us of further issues relating to previous orders. As you were unable to provide specific details (e.g. which orders were allegedly affected, or how many), we requested, on 7th April, that you supply images of the affected food. This is standard procedure in line with our complaints policy. It allows us to assess the nature of any issues and raise them with the manufacturer, if necessary. Although you stated you had taken photographs, none were shared with us at that time, and we did not hear from you again until June.

Between 7th April and you reestablishing contact in June, you placed a further two orders for the same product. In the absence of additional correspondence, and based on your continued purchases, we reasonably concluded the matter had been resolved. However, when you did contact us again, you stated that all orders received from us had been contaminated with plastic. This contradicted your earlier claims. At that point, you also informed us you had contacted the manufacturer, Alpha Spirit directly. Until then, you had provided no details of this communication or the issues raised with them—aside from the order we had already refunded.

Given the seriousness of your new claim—that seven consecutive bags contained plastic—we escalated the matter to Alpha Spirit as a priority. They were understandably concerned and requested the material you alleged to be plastic be sent to them for testing. However, you advised you had already disposed of the material, despite not having been advised to do so. For the 4 initial orders you subsequently claimed were also affected, we were not in a position to advise you regarding disposal, as you had not informed us of any problem at that time.

Without further evidence or samples, Alpha Spirit was unable to investigate further. Based on the information available, they concluded the material you described was likely small fragments of bone or cartilage. Given their product contains 85% whole fish, such inclusions are to be expected and can be beneficial to dogs’ diets.

As a gesture of goodwill—and to enable you to purchase an alternative product—we offered a further refund, in addition to the one previously issued. This second refund covered the two orders placed between April and June and brought the total value of refunds offered to over £200. We advised you this was our best and final offer. It is clear you were not satisfied with this, as you have since posted multiple negative reviews across various platforms and threatened to post on social media. These reviews contain claims we consider false and defamatory.

Finally, we would like to make it clear that, unlike some companies, we do not offer refunds in exchange for the removal of negative reviews. We have also observed you frequently post similar reviews, which appear intended to obtain additional refunds.

We have now exhausted all reasonable steps to resolve this matter. While we regret that you are unhappy, we believe we have acted fairly and in good faith throughout. We believe we cannot continue to supply you with our products and ask that you make no further purchases from us.

Yours sincerely,

The Team at Sabre Pet Food

Reply from Sabre Pet Food

Jan 27, 2026

Ordered Thursday, delivered Friday, happy dog by the weekend, we love to see it! 🚚🐶 We’re so glad everything arrived safely and that both you and your pup are pleased. Fast delivery, well packed parcels and wagging tails is exactly what we aim for. Thanks so much for sharing the love! Team Sabre 🐾

Reply from Sabre Pet Food

Jan 27, 2026

Thank you so much for your fantastic review Gareth! We really appreciate your support and kind words. It’s brilliant to hear the positive changes you’ve seen in digestion, behavior and training performance, especially as you compete with your dogs! 🐾 We’re also glad our next-day delivery makes life easier. Thanks again for your recommendation, it means a lot to the Sabre team.

Reply from Sabre Pet Food

Jan 27, 2026

Thank you Lauren for leaving such a lovely review about our service and our team! We're glad we were able to sort the small issue out swiftly and you are satisfied. Thank you again for choosing Sabre!

Reply from Sabre Pet Food

Jan 27, 2026

Thank you so much for your amazing feedback Ellie! We’re so pleased to hear that you’re enjoying the subscription service and that our team was able to sort that out quickly and smoothly for you.

Thanks again for taking the time to share your experience and for being part of our community, we really appreciate your support!

Reply from Sabre Pet Food

Jan 27, 2026

Thank you so much for your lovely feedback. We’re really pleased to hear you’ve had an excellent experience with us so far and that your orders have arrived quickly and reliably! We truly appreciate you taking the time to share your experience, and we look forward to continuing to support you and your dog - team Sabre.

Reply from Sabre Pet Food

Jan 27, 2026

Thank you so much for your continued support Amanda!

We’re delighted to hear that both our customer service and delivery have consistently met your expectations, and that you’ve found the subscription service easy and flexible to manage. We know how important convenience and reliability are when feeding three dogs!

Thanks again for taking the time to share your experience. We truly appreciate you being part of the Sabre community.

Reply from Sabre Pet Food

Jan 27, 2026

Thank you so much for your incredibly kind words. We’re delighted to hear that you’ve had such a positive experience with our delivery service and customer support, providing a fast, reliable service with real people on the end of the phone is something we work very hard to maintain.

We also appreciate your comments about our dog food. Our approach has always been to focus on carefully selected ingredients and transparent formulations. We’re pleased that this aligns with what you were looking for.

Thanks again for taking the time to share your experience, it truly means a lot to the Sabre team.