SabersPro Reviews 1,448

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and impressive appearance, often exceeding expectations. Many people highlight the excellent customer service, describing it as responsive, helpful, and making them feel valued. The delivery service is frequently mentioned as timely and efficient, with products arriving well-packaged and often sooner than anticipated. The overall user experience, from ordering to enjoying the product, is described as smooth and satisfying. However, some customers also noted issues with delivery delays and, in a few instances, received products that were faulty or stopped working shortly after arrival. A small number of people also experienced difficulties with customer service becoming unresponsive when trying to resolve these issues, and some found the product instructions unclear or the controls difficult to master.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the high quality, durability, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing blades,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipping and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the products easy to handle,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My son was elated when he got his Anakin and duelist sabers for Christmas. The sabers are high quality and SabersPro stands behind their products. We had an issue with one of the sabers, but custom... See more

Company replied

Rated 5 out of 5 stars

Just ordered a Luke ev6...this company has superior customer service.I dealt with another company and their customer service was non-existent even though they provided contact info....I e mailed 17 ti... See more

Company replied

Rated 5 out of 5 stars

Purchased this lightsaber as a gift for my boyfriend for May 4th, and he has been OBSESSED! He absolutely loves it. The lights, sounds, interactive qualities, and paired app have all been fantastic! W... See more

Company replied

Rated 5 out of 5 stars

We ordered three sabers using one of their deals. The sabers are very high quality and cool, they are way beyond the level of a toy, and also seem durable. We are very happy with our purchase and woul... See more

Company replied


Company details

  1. Hobby Store

Written by the company

SabersPro is a leading lightsaber company trusted by more than 70,000 customers worldwide. We have one of the biggest and most unique saber collections featuring sabers for different budgets and purposes. You can find plenty of choices whether you are looking for a dueling, cosplay, replica or custom lightsaber. Our lightsabers feature multiple colors, so you can choose your allegiance at the press of a button. Not only all the sabers can change blade colors, but they also come packed with motion sensitive sound and blade effects. Combined with intricate and detailed hilt designs our sabers make for some of the most realistic experiences possible on the market. We aim to make the lightsaber buying experience the best one around. We start by implementing the most secure online checkout process available to us. We never store your full payment credentials in our database. Next we provide absolutely free shipping on all orders. In addition to that we also provide great return policy and warranty. Rest assured you can shop with a peace of mind.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

No tracking update

No tracking update, no information. It’s been 3 weeks

30 March 2026
SabersPro logo

Reply from SabersPro

We are very sorry. I just looked and it looks like the label was printer, but for some reason the item either did not get handed off to UPS or they did not scan it.

I am sending another one right away.

P.S. Just sent one via UPS 2nd Day Air.

Rated 5 out of 5 stars

BEST customer service experience I’ve…

BEST customer service experience I’ve ever had. Not only willing to work with me on my special project, but actively making it accessible for me. 10/10!!

16 April 2026
Unprompted review
SabersPro logo

Reply from SabersPro

Thank you for being our customer and leaving us a wonderful 5-star review.

Best regards,
SabersPro Team

Rated 5 out of 5 stars

Quality product, great customer service

We ordered three sabers using one of their deals. The sabers are very high quality and cool, they are way beyond the level of a toy, and also seem durable. We are very happy with our purchase and would recommend this company to others. Initially, when one saber didn’t arrive as soon as the other two, the company’s customer support was very helpful and immediately looked into the situation and shipped the third saber quickly.

24 March 2026
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Reply from SabersPro

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

Best regards,
SabersPro Team

Rated 5 out of 5 stars

Light Saber was a gift

Light Saber was a gift.
They really loved it.
The only thing that would have helped, is that there were no instructions or user guides included.

30 March 2026
SabersPro logo

Reply from SabersPro

Thanks for your 5-star review! We sincerely appreciate your feedback.

Best regards,
SabersPro Team

Rated 5 out of 5 stars

Great item

Great item, love em both

24 March 2026
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Reply from SabersPro

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

Best regards,
SabersPro Team

Rated 1 out of 5 stars

No shipping updates

I ordered my saber on March 28, and then said that it left the shipping carriers facility on March 31st. It is now April 13th. Ever since then I have gotten ZERO shipping updates and have contacted the company twice. They keep saying, “Oh the delivery time updated so you’ll get it in the next few days!” The delivery time keeps being pushed back. Customer service is very kind but they have not helped me in my situation at all. I am in High school buying this for my Star Wars obsessed boyfriend and I cannot risk losing $200 when I have a car and pets to pay for.

30 March 2026
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Reply from SabersPro

Hi Olivia, thanks for bringing this to our attention. I just checked the order status and it looks it may have been lost in transit.
I just created a replacement order and it will be shipped asap. We are sorry for the inconvenience.

Rated 5 out of 5 stars

First time getting a Proffie and really…

First time getting a Proffie and really love the quality of the hilt and saber’s sound and appearance. Very excited to try some custom fonts

10 February 2026
SabersPro logo

Reply from SabersPro

Thank you for the 5-star review! We’re here to serve you anytime.

Best regards,
SabersPro Team

Rated 5 out of 5 stars

Amazing product

Amazing product. My boyfriend absolutely loves it!

22 March 2026
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Reply from SabersPro

Thank you so much for giving us 5 stars. You made our day!

Best regards,
SabersPro Team

Rated 3 out of 5 stars

Hilt for first order parts came…

Hilt for first order parts came unattached (no blade but internal parts) that per the SaberPro videos and website and instructions did not show how to install. I had to return item but got full refund

19 March 2026
SabersPro logo

Reply from SabersPro

Thank you for your message and for explaining what happened with your order.

We understand how frustrating it must have been to receive the hilt with parts unattached. Upon checking, our team did send a tutorial link to help guide you through fixing the issue with the button.

Please note that while we can offer replacements, these are handled on a case-by-case basis. The issue you experienced is considered a simple installation procedure. Our products are shipped preassembled, and typically only the blade needs to be installed. However, in some cases, certain components may come loose during transit.

We appreciate your understanding, and we’re glad to know that your refund has been processed. If you have any other questions or need assistance in the future, feel free to reach out.

Best regards,
SabersPro Team

Rated 5 out of 5 stars

Quality and price 10/10

The price for what I got was amazing. Two matching sabers that can be attached into a staff, that are high quality and look beautiful with the neopixel upgrade. I also got a free third saber (baselit) which is also fantastic. Childhood dream fulfilled, thanks for Saberspro.

Customer service is great too. I had some minor issues (turns out they weren't any fault of the manufacturer, just got some dirt inside the guts of the saber) and they replied within hours or minutes of every email I wrote them, even though my first one was sent at around 11:30pm in my timezone.

The gesture controls of the sabers are a bit of a learning curve but once you master it, nothing feels cooler than using them properly.

Great product, great people, very highly recommended.

8 April 2026
Unprompted review
SabersPro logo

Reply from SabersPro

Thank you so much for giving us 5 stars. You made our day!

Best regards,
SabersPro Team

Rated 1 out of 5 stars

I was confident on purchasing a…

I was confident on purchasing a lightsaber from the site but it pretty much showed up broken, I thought I could get help the returning it for a lightsaber that wasn't broken but the warranty, return policy and everything of the sort is just very misleading and hopefully they can do better in the future to help their customers because that was a Monumental waste of money

17 March 2026
SabersPro logo

Reply from SabersPro

I understand how frustrating that must feel.

I’d like to reassure you that we don’t require customers to return the product. As part of our replacement process, we guide you through a few simple steps to identify the issue so we can determine exactly which component needs to be replaced.

I can see that you already have an ongoing case with us, and our team is actively working on it. You can rest assured that we’ll help you get this sorted as quickly as possible.

We truly appreciate your patience, and we’re here to make sure you end up with a fully working saber.

Best regards,
SabersPro Team

Rated 5 out of 5 stars

Appreciate the personal contact

Appreciate the personal contact, regular updates, and good prices

24 March 2026
SabersPro logo

Reply from SabersPro

Thanks for your 5-star review! We sincerely appreciate your feedback.

Best regards,
SabersPro Team

Rated 5 out of 5 stars

Love it!

Love it!! Great product, and , of course, after buying one there are 20 others for the same price. This brings me back to when the Movie came out. Sturdy and fun, Mine is basic and cool and lots of fun.

24 March 2026
SabersPro logo

Reply from SabersPro

Amazing feedback. Thank you so much for giving us 5 stars!

Best regards,
SabersPro Team

Rated 5 out of 5 stars

I really like the neo pixel lightsabers!

The qdc came a little after the sabers came in, but when it arrived, it made me feel like I should buy from Sabers Pro again! Also, I was surprised about how bright these neopixels can get! The only complaint i have is a minor gripe, the baselit saber i was sent isn't as bright as I would've liked.

22 March 2026
SabersPro logo

Reply from SabersPro

Thank you for being our customer and leaving us a wonderful 5-star review.

Best regards,
SabersPro Team

Rated 5 out of 5 stars

Amazing

Amazing, my kids and I love them. So excited to begin my Revan cosplay with these!!!!

16 March 2026
SabersPro logo

Reply from SabersPro

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Best regards,
SabersPro Team

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