Ryderwear Reviews 

24,830
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the brand for providing comfortable activewear with an amazing fit that makes them feel confident during workouts. Many loyal buyers note that they have been purchasing items for years because the overall product selection meets their athletic needs. Some reviewers were not happy with the restrictive return policies that only provide store credit instead of actual refunds. Additionally, several people experienced frustrating challenges when dealing with customer service support and unexpected return shipping fees. A few customers also pointed out inconsistent sizing issues and thin materials on certain items.

What people talk about most

Product

Users describe negative interactions with product quality and consistency. Many customers report that the... See more

Quality

Clients share negative opinions on quality, consistently highlighting issues with thin, cheap materials and... See more

Return policy

Customers had negative experiences with return policy due to strict limitations and unexpected costs.... See more

Customer service

People report negative experiences with customer service, describing support as unhelpful and virtually... See more

Refund

Reviewers express strong dissatisfaction and frustration regarding refund policies and experiences. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I really like a few ryderwear products but the business itself is only okay. Nothing is worth full price, many materials are cheap and thin. Returns policy only offers store credit, and you have to p... See more

Company replied

Rated 2 out of 5 stars

I ordered a few tops from Ryderwear online and was really disappointed with the overall experience. The fit was off, the shape of the tops was weird, and they didn’t sit properly at all. The m... See more

Company replied

Rated 2 out of 5 stars

Great products, appalling customer service. I have used Ryderwear numerous times over the the years and can't fault the clothes but I am likley to avoid them in future. My girlfriend had ordered me s... See more

Company replied

Rated 2 out of 5 stars

Too expensive for the quality they sell. I accidentally ordered a wrong size jogger didn’t like the fabric material. They don’t offer refund on change of mind so will have to stick with store credit

Company replied


Company details

  1. Activewear Store

Written by the company

Over the last 10 years, Ryderwear has perfected the synergy between fashion and fitness. Whether it’s gym gear for the hardcore bodybuilder, performance compression wear for the serious athlete or funky street for looking your best, Ryderwear sets the standard.


Contact info

2.9

Average

TrustScore 3 out of 5

25K reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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2.9

All reviews

(24,830)

88 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible

Horrible. Firstly, I wore one top and it broke in half whilst I was at the gym. They wouldn’t refund me or answer any of my messages.
Secondly, I ordered the wrong size for two t-shirts and a pair of shorts, so I posted them back and was waiting for my in store voucher and they decided to ghost me after telling me to pay for postage and they will send me my money after. I never received any of my money to re purchase another size in the store.
Absolutely horrible. I would never recommend ordering from Ryder wear. Worst experience I’ve ever had with a company.

30 August 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hey Paige,

We’re really sorry to hear about your experience and want to assure you this is not the level of service we aim to provide. We’ve previously reached out but haven’t received a response from you, so we’d love the chance to assist further and resolve this for you.

Please email our team directly at support@ryderwear.com
with your order details, and we’ll make sure this is prioritised.

Thank you for bringing this to our attention—we’d like to turn this experience around for you.

Rated 1 out of 5 stars

I should’ve listened to the reviews…

99% of their recent reviews are negative and I see why. There was a top that I was really interested in since it looks pretty similar to a top from another brand that I’ve been looking everywhere for. Unfortunately, the other brand no longer sell the item. The top from the other brand is super soft and stretchy, and it fits perfectly but is coming apart. I thought I finally found “the one” with ryderwear because according to their website, the material of this item was the same, BUT IT’S NOT.

Also, I ordered 2 sizes because I tend to be in between M and L and was unsure which size would fit best. The M’s underbust elastic band folds constantly, and the top slides up every time I raise my arms. The L’s shoulders are too big and there’s too much room in the chest area but it fits nicely everywhere else. I was very disappointed by this. I even asked for a size recommendation prior to purchasing and was recommended a M, but neither the M or L fit and both fit oddly.

Anyway, I contacted customer service and expressed my concerns about the top’s quality and fit, and they pretty much told me to go F myself… Their customer service is terrible. There’s no way to get my money back due to their no refund policy and I definitely don’t want to buy anything else with store credit or exchange the items for something else.

Their items are cheaply made and are not worth the price they’re selling them for.

Please, look elsewhere or you’ll be disappointed…

24 August 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

HI Bella,

Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointing this has been for you—both in terms of the product fit/quality and the service you received. This is not the standard we hold ourselves to, and I can completely understand your frustration.

While our policy generally allows for exchanges or store credit, we never want a customer to feel dismissed or unsupported. The way your concerns were handled is not acceptable, and I’d like to make sure this is addressed properly.

Please reach out directly to us at support@ryderwear.com
with your order details so we can personally review your case and see what can be done to make this right. Your feedback about sizing recommendations and product quality will also be passed on to our team for review, as it’s really important for us to continue improving.

Rated 1 out of 5 stars

$400 for Four Pairs of Regret

A huge thank you to Ryderwear for teaching me the most expensive lesson of my gym life: nostalgia shopping is a trap. I remembered the good old days when your leggings were squat-proof, thick, and actually fit - so I foolishly dropped $400 on four pairs. And what did I get? Four see-through disappointments and a bonus public indecency charge.

One pair is basically decorative hosiery with a ryderwear label slapped on it, and the rest aren’t much better - not squat-proof, not even stand-proof. I could moon the entire weighs section without even bending over.

And the waistband? A masterclass in disappointment - rolls down instantly, as if my body simply existing is too much for it to cope with.
No movement required, no squats, no bending - just gravity and shame.

But wait - the cherry on top - no refunds. Just store credit so you can repeat the experience of being scammed. It’s almost impressive how you’ve weaponised poor quality and locked it behind a “no refunds” policy.

So thank you, Ryderwear, for turning a decade-long loyal customer into someone who’ll now tell everyone she knows to save their money and buy from literally anywhere else.

12 August 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hi Mikayla,

We’re really sorry to hear about your recent experience and that the items you received didn’t meet your expectations. This is certainly not the outcome we want for any of our customers, especially someone who has supported us for so long.

We appreciate you taking the time to share this feedback and will ensure it’s passed along to our product team for review.

Rated 1 out of 5 stars

The issue with Ryderwear is still…

The issue with Ryderwear is still unresolved and their support team continues to ignore my attempts to contact them and also ignores the official complaint request. They show no interest in resolving the issue or care to their customers. Worst decision I've ever made is tur order anything from an online shop with questionable quality/sizing of products and so low customer service standards.

Edit: Ryderwear - what is the point of your reply? It is a copy paste reply on here, same as the previous one without any follow up or resolution of the matter.

31 March 2025
Unprompted review
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Reply from Ryderwear

Hi Rita

We’re sorry to hear about the continued frustration and that you’ve felt your concerns haven’t been addressed. This is not the experience we want for any of our customers, and we regret that we haven’t met your expectations.

Rated 1 out of 5 stars

Not following ACCC laws

I was not able to return a product that was supposed to be and adult small but would be luck to fit an 8yo girl. The reason given is that it was 'clearly marked at not returnable'. According to the ACCC, “Signs that say things like 'no refunds', 'no refunds on sale items', or 'exchange or credit note only for return of sale items' are illegal.”.

I have just read the Ryderwear response and it seems pretty standard - no real care for their clients. Read some of the reviews and responses before purchasing from this retailer.

31 July 2025
Unprompted review
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Reply from Ryderwear

Hi Jenny,
Thank you for your feedback. We’re sorry to hear the item didn’t meet your expectations. Certain products are marked as non-returnable under clearance policies. Thank you for your feedback and understanding.

Rated 1 out of 5 stars

As a first-time customer

As a first-time customer, I’m extremely disappointed with my experience shopping with Ryderwear.

Product Misrepresentation: The items I received bore no resemblance to the enhanced images on your website. The colours were completely off, and the visual presentation was misleading.

Sizing Issues: Although I followed your size guide, the items did not fit. Some were unwearable, and those that did fit were poorly cut and unflattering. Ill-fitting clothing should qualify for a refund, especially when sizing guidance has been followed.
Unethical Returns Policy: Charging for returns while only offering store credit is unacceptable—particularly when customers are misled by product imagery and sizing. This approach feels exploitative.
Customer Service: I reached out for support and received no meaningful assistance. Once the purchase is made, it seems there’s little interest in resolving issues.

Shipping Costs: Offering free shipping only after spending $120, while still requiring customers to pay for returns, is unreasonable. Other brands offer better quality, free returns, and actual refunds—often at a lower price point.

At $94 for a pair of leggings, I expected far better.
Unfortunately, this experience has left me with no intention of purchasing from Ryderwear again.

1 June 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hey Deirdre,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet expectations. We truly value all customer input as it helps us improve our products and services. Your comments have been noted and will be shared with the relevant teams.

Kind regards,
The Ryderwear Team

Rated 2 out of 5 stars

Disappointed

Brought a pair of leggings recently that claim to be high waisted . Good for walking but that’s about it . Not high waisted and ride down to reveal my bum crack at the gym just about . Constantly pulling them up . So disappointed because all my previous purchases have been amazing . Wasted of $85 .

31 July 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hi Chantelle

We're really sorry to hear about your experience with the leggings. That sounds incredibly frustrating, especially after having such a great experience with our previous products.

We appreciate your honest feedback and completely understand your disappointment.

Rated 1 out of 5 stars

quality terrible and no refund …

so i recieved my order about a week later which is fine as i knew it was from australia. i try one of the items on and the fabric just feels cheap. it was too baggy for the legs but as soon
as
i pulled them up they dug straight up into my groin area which was very uncomfortable. they were not high waisted. so anyone over a size 10 would struggle wearing these. i then ask about returns and i am only offered store credit or exchange!!! which is just mental. i have spent £49 on a pair of leggings x2 to recieve cheap fabric. i am trying to find a pair like the gymshark lift seamless but just cannot! you guys could learn a lot from gymshark they will return your money if you’re unhappy but their items are just so much better quality wise and the fit and they cost the same! you should do better

28 July 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hey Claire, Thanks for your feedback and for taking the time to share your experience. We're sorry to hear that your recent purchase didn't meet your expectations regarding fit and fabric quality. Your concerns regarding sizing and returns have been noted, and we appreciate you bringing this to our attention as we continually look to improve our products and customer experience. If there's anything further we can do to assist you, please feel free to reach out directly.

Rated 1 out of 5 stars

Sizes and website was misleading

EDIT: 788904 is the support request where the customer service response was generic and dismissive.

Sizes and website was misleading

I purchased M items and the leggings were so long and loose fitting for tights! When I went to return them, they were classified as "no returns". No where on the check out did it state the items were "no returns" (I recreated my order to double check I hadn't been mistaken). The check out advertised 30 day returns. I contacted customer support and they were incredibly unhelpful and dismissed me.

Very poor experience, obviously a deceptive, money-hungry company that doesn't care about its customers.
I won't buy from them again and I've convinced my friends not to buy from them again either out of principle. Gotta love the gals who stand for the same values - transparency!

25 July 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hey Mel,

Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your recent experience.

We understand how frustrating it can be when an item doesn't fit as expected, especially when sizing or return policies feel unclear. While some items in our store — such as sale or outlet stock — may be marked as final sale and therefore not eligible for return, this should always be clearly stated on the product page and at checkout. If that wasn’t your experience, we sincerely apologise and would like to investigate this further to ensure our processes are as transparent as we intend them to be.

We’re also sorry to hear that you felt dismissed by our customer support team — this is not the experience we aim to provide. We value every customer and are committed to improving wherever we can.

Rated 2 out of 5 stars

Disappointing...

I bought a pair of leggings that looked like a different color online compared to what I received. I also ordered three pairs in sizes that not fits me, but unfortunately, they have a no-return policy... How am I supposed to know my exact size without trying them on first? It's really disappointing—my previous order was fine, but this time was such a letdown. I won’t be buying from them again.

23 July 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hey Patricia,

Thank you for taking the time to leave your feedback — we’re really sorry to hear that your recent experience didn’t meet expectations.

We understand how disappointing it can be when the color or sizing isn’t quite what you expected. While we do our best to represent our products accurately online, variations in lighting, screen settings, and fabric finishes can sometimes affect how items appear. That said, we know how important it is to get it right.

In terms of sizing, we completely understand the challenge of shopping without trying items on first. We're actively working on improving our size guides and product descriptions to help our customers feel more confident with their choices. While some items may be marked as final sale and not eligible for return — often due to clearance pricing — we always aim to make that as clear as possible on the product page and at checkout.

Rated 1 out of 5 stars

UK customers DO NOT USE!

UK customers, DO NOT USE!

The website is a scam.

They won't give you a refund on your order, even though you are in the UK & by UK law they must provide that option within 14 days.

They will just take your money & run.

I would just buy from Gymshark, you know where you are with that company.

DO NOT TRUST Ryderwear!!!!

I promise you, it's not worth the hassle for UK people.

Edit: they have replied below with a 'customer servicey response' trust me, the customer service is awful, if they wanted to be helpful, they would've honoured the refund.

DO NOT USE IN THE UK, its a SCAM!

10 June 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hi Liam,

Thank you for reaching out and sharing your concerns. We're genuinely sorry to hear that you were disappointed with your recent experience shopping with us.

We always aim to be transparent and respectful of the policies in the regions we ship to, and we're disappointed to hear this wasn’t reflected in your experience. Please know your feedback has been taken seriously and shared with our team for review.

Rated 1 out of 5 stars

I’ve been a Ryderwear customer for 7+…

I’ve been a Ryderwear customer for 7+ years I have always bought their leggings/bras/jumpers as I felt they lasted well they were always my go-to. I used to buy from here as their products used to be crazy durable and very high quality for gym go-ers. I’ve still got stuff from many years ago that’s holding up well but I have no idea what they’ve done in the recent years but their quality has steadily declined.. especially the contour seamless collection.

The material is transparent, I got the colour ‘sky blue’ first of all the sports bra is shapeless and you can see the small round pads through it which looks ridiculous, secondly the leggings are so thin you can see your underwear through them when you’re standing up (not squatting etc). So just wearing the sports bra and leggings as is, the pad inserts are visible and your underwear is also. Not exactly gym friendly. Especially for the price you pay for a simple bra and leggings, it feels if you were to pull the leggings up too harshly your finger would to through them almost like thick pair of tights.

Highly disappointed from a quality and price point.

17 June 2025
Unprompted review
Rated 2 out of 5 stars

Bought 3 sets leggings one had the…

Bought 3 sets leggings one had the scrunch technology, they are not squat proof feels like the band is going to snap and it’s restrictive, tried them on for 30 sec each and I could feel the microplastic entering my skin. Over priced for what you get

13 June 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hi there,

Thanks for your honest feedback—I’m sorry the leggings didn’t live up to our usual comfort and squat-proof standards. It sounds like you may have received a faulty pair, and we’d like to sort this out quickly.

Please send your order number and a photo of the leggings to support@ryderwear.com.au.

We appreciate you letting us know and hope we can turn this around for you.

— The Ryderwear Team

Rated 1 out of 5 stars

Disappointed by Hidden Fees and Poor Hygiene

would not recommend this gym to anyone.

I’ve experienced ongoing issues with hidden charges and a serious lack of transparency. Despite multiple attempts to clarify what I was being billed for, the responses I received were inconsistent and vague. Charges appeared even during suspension periods, and breakdowns never added up properly. It's frustrating to feel like you're being charged without clear justification or prior communication.

In addition, the cleanliness of the facilities leaves much to be desired. The toilets are frequently unclean and poorly maintained—definitely not what you expect from a professional gym environment.

There are plenty of other gyms that are more upfront with their policies and take hygiene seriously. This experience has left me disappointed and frustrated.

13 June 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hi there,

I’m sorry to hear about the billing confusion and cleanliness issues you’ve faced—that’s not the standard we aim for.

• Billing transparency: Suspensions should pause membership fees apart from any agreed admin costs. Please email support@ryderwear.com.au with your full name and membership number so we can audit your account, explain every charge, and fix any errors.

• Facility hygiene: Our cleaners service the bathrooms multiple times a day, but it sounds like we’ve fallen short. We’re reviewing cleaning logs and will tighten checks immediately.

Thank you for bringing this to our attention. We appreciate the chance to make things right and improve.

— Ryderwear Gym Team

Rated 1 out of 5 stars

Stupid policies

A company with the most stupid “guidelines”.

- you cannot opt to pick up or return your order at their warehouse or gyms in person. Even if you live 2 minutes away you’re forced to pay shipping. You can’t return online orders to their gyms either - online orders have to be returned online.

- they wont refund you the difference if you buy something full price only a day before a sale goes live. Most companies honour this and refund you. They dont announce sales in advance like they should either.

- they con you into thinking their sale is going to end by putting a countdown on their website, only to restart the countdown every 24 hours. Then dont announce when the sale will actually end.

It’s so disappointing that a South Australian company is so money hungry and unwilling to show their customers flexibility

1 June 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hi there,

Thanks for sharing your concerns—I’m sorry our policies have left you feeling frustrated.

Click-and-collect / in-gym returns
At the moment our online warehouse runs on a separate inventory system to our gyms, so we can’t offer pick-ups or in-person returns without risking stock errors. We know local customers would appreciate the option and it’s something we’re actively reviewing.

Sale price adjustments
Our prices change only when a promotion officially begins or ends, and we don’t apply retroactive discounts. We understand that can be disappointing if you purchased just before a sale; we try to offset this with frequent offers and a 30-day return window.

Countdown timers
Occasionally we extend a promotion based on demand or stock levels—the timer resets when that happens. We take your feedback on transparency seriously and will make future extensions clearer.

We value flexibility as much as you do and are working on improvements.

Rated 1 out of 5 stars

They lie to bait the customers

They lied about fabric description, to bait customers in buying & lied of where the warehouse is based. The stitching was not even straight & they keep emailing me & avoiding to answer my questions, WORST CUSTOMER SERVICE, don’t buy from Ryderwear they are not honest at all

19 May 2025
Unprompted review
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Reply from Ryderwear

Hi Vanessa, Thank you for taking the time to leave a review, and we're genuinely sorry to hear about your experience.

We strive to provide accurate product descriptions and a high standard of customer service, so it's disappointing to hear we’ve let you down. Your concerns about the fabric details and stitching have been noted, and we’ll pass this feedback on to our product team for review.

Rated 1 out of 5 stars

Used to love them—now just disappointed

Ryderwear used to be a brilliant company—comfortable, durable, flattering fits. Sadly, the quality has dropped: materials are thinner, bands and seams sit awkwardly, and the sizing is off. What’s worse, they no longer offer refunds—only store credit. I like to do big orders to find what works, but this time nothing fit and I’ve been left out of pocket. It feels like a company that once cared has now prioritised profit over customers. A real shame.

3 June 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hi Lena,

Thank you for taking the time to share your feedback — we're genuinely sorry to hear about your recent experience with us.

We’re proud of the quality and fit Ryderwear has been known for, so it’s disappointing to learn that we’ve missed the mark for you this time. Our design and product teams are continuously working to improve based on customer input, and your comments on material, fit, and construction will absolutely be passed along.

Regarding our returns policy, we understand that store credit may not suit everyone, especially when ordering multiple items to try. We're currently reviewing our processes to better balance flexibility with fairness, and feedback like yours is vital in shaping future improvements.

Rated 5 out of 5 stars

Just my two cents

Just my two cents shame I cant upload pics - perfect

4 May 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hey Jasmine,

Thank you so much for the 5 stars! We’re stoked to hear you’re loving your Ryderwear gear — even if Trustpilot won’t let you show it off with pics (we’d love to see them!).

Feel free to tag us on Instagram or send them through to our team — we always love seeing our community rocking their RW fits.

Appreciate your support!

– The Ryderwear Team

Rated 2 out of 5 stars

Bought the Force Tank (Indigo) May…

Bought the Force Tank (Indigo) May 2025. Thin material and not made to last. It ripped the second time wearing casually underneath the armpit. I did a review on their website with pictures and I got no response. Also, my review did not get posted on the Ryderwear website.

23 May 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hey,

We’re really sorry to hear about your experience with the Force Tank — that definitely shouldn’t have happened, and it’s disappointing to know it ripped after such limited wear.

We also want to apologise for the lack of response to your website review. All customer feedback, especially with photos, is important to us, and it’s concerning to hear that your review didn’t appear or receive a reply. We’re looking into this internally to make sure nothing gets missed going forward.

We’d love the opportunity to make this right. If you haven’t already, please email us at hello@ryderweargym.com with your order number and a photo of the damage so our team can review and assist you directly.

Thanks again for taking the time to share your experience — your feedback helps us do better.

– The Ryderwear Team

Rated 1 out of 5 stars

No refund only store credit…

I sent the order back en they dont give me refund! Only store credit? This is soooo bad!!!! Worst company ever !!!

14 May 2025
Unprompted review
Ryderwear logo

Reply from Ryderwear

Hi Suzanne,

We’re sorry to hear you were disappointed. Our return policy offers store credit or exchange, which is clearly outlined at checkout and on our website. We appreciate your feedback and will pass it along to the team.

– Ryderwear Team

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