RWG Mobile Reviews 

Edit Update 20.10.25 Despite being ignored for so long and told twice I would lose the 12 months prepaid, I have today received an email saying they have transferred the balance of the contract to the second number with them, all as requested. They also apologised on X for the delay. HOWEVER, this has not worked and there is no service.

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Original Revue

I have a 2 year prepaid contract with RWG and the first year was good, so after 12 months I took out another for a second number. Very soon afterwards the network service changed to NOW and from then everything went downhill.

Making and receiving calls and voicemail is so hit and miss where I live, 90% miss. Because of this, as the first contract was recently nearing its end, I tried to swap it to the balance of the second SIM, but it's apparently non-transferable, or refundable, even within the same account.

I have tried every method to get a response and PACs from RWG to cut my losses and move the numbers elsewhere for a usable service.

RWG do not respond to their website contact form, to emails, or social media and the office number on their website is out of service. I called NOW and also emailed for a PAC code, which never came. I kept persevering.

Finally today via phone to NOW, I obtained PAC codes for both numbers and am moving to a service I know and trust as reputable.

Avoid this company to avoid lack of service and frustration.

Required a new SIM card to reactivate a number on RWG PAYG. Emails were unresponded to. The new contact number went through to Now Mobile on each occasion the operator claimed they were struggling to hear me due to a poor line (I tested it by leaving myself a voicemail and it was fine?!). Thereafter, after checking the poor reviews on here, followed advice and directly messaged Now Mobile via the webside instead. Over three sessions they were helpful, I was able to get a replacement SIM & they had this connected to Now Mobile. Shan't be going near the RWG Mobile site again. Wouldn't hesitate to use Now Mobile direct messaging in future.

Terrible customer service - they just ignore emails. If you phone you get through (eventually) to Now Mobile (not RWG) but they couldn't help me. Although I have a signal, I cannot make or receive voice calls on both my RWG sims. At first, I thought it was a problem with the SIM so got a new SIM but had the same problem with the new SIM. Yet I have another SIM (also via EE network but a different company) and I can make and receive calls on that so it's not my location.

Their support ignore your emails and sometimes your phone calls all the time. I say 'all the time' because you will be phoning them constantly because of problems. If you're looking to be able to make calls and send texts whenever you want don't bother with RWG because most of the time you won't be able to even though you're on the EE network.

Weird to give a one star because nothing has worked. Three sims, none have been activated. At least one sim was bought with a plan so money left the account.

No responses from any contact. Pity

Been with RWG as a pay as you go customer for a number of years and had no problems .I switched to one of their pay monthly plans , I wanted to keep my number but they sent me a new SIM card ( not used ) instead . I have emailed them lots of times about this and never get a response ,also filled in the contact form on the website and just got an automated reply .
I have cancelled this contract well within the 14 day period ( consumer rights and RWG t&c ) and not had a refund .
I suspect this company is going out of business so don't sign with them ,if this is not reason enough they have no customer service , behave illegally and deny you your Consumer Rights .I shall now pursue this matter with Trading Standards and OFCOM .
The voice mail system is not working one number being disconnected and the other just goes dead ,nothing done about this either .
On their website they make a big deal about being transparent ,really I think it' just a joke like the rest of the company .
YOU HAVE BEEN WARNED . AVOID

It's bad, truly bad: customer services only answer on the phone, and STILL phoning them doesn't always work. Despite having EE range, data still doesn't work reliably. Calls only go through 2G. Recently got a data add-on, it took more than 24h to activate. Definitely the WORST network I've ever used.

But 5Gb for 5gbp/month, with EU roaming, with no contract, that's truly the best price in UK. (It can get even cheaper, if you get their 12 month sim! But I really can't recommend that for anybody, and I'm a 1+ years customer). And roaming genuinely works, tried it in multiple countries! For that amazing value, I think RWGMobile deserves 3-4 stars

Completely unresponsive customer services. Emailed several times, can’t get through on the phone (just doesn’t connect?) tried contacting through social media. Absolutely nothing. Is this company just taking money from people and not providing a service??

Was unable to activate the SIM card and emails several times with no reply.
Shocking company do not use or promote

Tried to cancel, no one responds to emails. Sent many emails. Every month now I request a chargeback from my card company. It must be costing them a fortune in chargebacks, I guess they don't care. Avoid them!

£2 month 100 minutes 100 texts 750 mb,

Tried to port my number, PAC code given from RWG wouldn't work and RWG customer services refused to help or answer any emails. Really poor customer service.

Custermer service is the wost I've ever experienced, and you will never be put through to a manager. Even after you email them you won't get a response.

Good tariffs and when they do get to you great customer service but it's very slow to get things setup and it has no control pannel to get things going . You need to be pro active with this network.

£5 per month rolling contract. GAMMA sim.
Worked fine for months then SMS received 18/07/25 as per other reviewers, stating the service had been terminated.
They have continued to take payment.
They do not respond to emails.
Not impressed.
Have raised with my credit card provider to seek refund and cease any further attempts at taking my money.

Begrudgingly gave them 1 star, we were with them for 14 months, no problems apart from endlessly waiting for customer services to answer phone. Then on 23.07.25 we got a text from GAMMA & our phones effectively became paperweights & could only receive calls & texts, no joy with RWG but Now mobile tried to help. Ended up swopping to three but 3weeks later still waiting for our £130 refund from RWG. WOULD NEVER GO BACK TO THEM 😡😡😡

Ordered a SIM but before I could even use it they sent me an email saying ‘We’ve started your subscription” and took money from my bank. Then were utterly uncontactable via phone or email. Had to get my bank to get the money back and block all future transactions. RWG are Wankers.

my wife and I currently have a 2 year package however for over a week now all our calls both incoming and outgoing are breaking up all the time making it impossible to talk with anyone noting when we change our sims to O2 payg the calls work perfectly.
After much testing the problem seems to be use 3g 4g or 5g phone doesn’t work at all but RWG is only connecting with 2G making calls impossible to use.
UPDATE
Received an email from RWG today asking me to change settings from EE to NOW which I had already tried numerous times without any success so it’s another day of pain. We have now been forced to use payg with O2 after loading £20 on our sim cards so thanks for costing us and stressing us out after paying for your service which is not working for more than a week.

Take your money and run! No customer service. No reply to phone calls. No replies to emails after the autoresponse.Still plenty of credit but unable to make calls and no way to get any help at all. Avoid this company like the plague!

I applied for a 12 month 1gb per month data sim and sent my payment. I haven't yet received my sim even after trying to contact them several times regarding this issue.
Each and every email I sent I got an automated reference number, but I haven't received any communication back from RWG Mobile at all. Not a single email.
They have stolen my money for the up front payment for the sim card and basically ran.
Not a single email or phone call to say where my sim was or what was going on.
DO NOT FALL INTO THE SAME TRAP AND KEEP CLEAR OF THIS COMPANY.!!!
SIM order number:- 107905